WGU C715 – Organizational Behavior
Final Exam | Verified Questions and
Answers | Grade A | 2025/2026
Section 1: Introduction
This document provides verified content from the WGU C715 Organizational Behavior Final,
covering motivation, leadership, team dynamics, communication, and conflict resolution.
Structured for WGU’s exam format and A+ ready.
Section 2: Exam Questions and Answers
1. Motivation: What is the process that accounts for an individual's intensity,
direction, and persistence of effort toward attaining a goal?
A) Leadership
B) Motivation
C) Decision-making
D) Conflict resolution
Correct Answer: B) Motivation
Rationale: Motivation is defined as the processes that account for an individual’s
intensity, direction, and persistence of effort toward achieving a goal, per
organizational behavior principles.
2. Leadership: Which leadership style involves making decisions without consulting
the team?
A) Democratic
B) Laissez-faire
C) Autocratic
D) Transformational
Correct Answer: C) Autocratic
Rationale: Autocratic leadership involves unilateral decision-making by the leader,
unlike democratic (team input), laissez-faire (minimal guidance), or transformational
(inspirational) styles.
3. Team Dynamics: What is the term for when group members exert less effort
when working together compared to working individually?
A) Groupthink
B) Social loafing
C) Group shift
D) Cohesion
Correct Answer: B) Social loafing
Rationale: Social loafing occurs when individuals contribute less effort in a group
setting due to reduced accountability.
4. Communication: Which barrier to effective communication involves
preconceived notions about others?
A) Filtering
B) Selective perception
, C) Information overload
D) Language barriers
Correct Answer: B) Selective perception
Rationale: Selective perception occurs when individuals interpret information based
on their biases or preconceived notions, hindering effective communication.
5. Conflict Resolution: What type of conflict arises from disagreements about goals
or tasks?
A) Relationship conflict
B) Task conflict
C) Process conflict
D) Emotional conflict
Correct Answer: B) Task conflict
Rationale: Task conflict involves disagreements over goals or tasks, distinct from
relationship (personal) or process (procedural) conflicts.
6. Motivation: According to Maslow’s hierarchy, which need must be satisfied
before higher-order needs like esteem?
A) Self-actualization
B) Safety
C) Social
D) Physiological
Correct Answer: C) Social
Rationale: Maslow’s hierarchy states that physiological, safety, and social needs must
be met before esteem needs. Social needs (belonging) come just before esteem.
7. Leadership: Which theory assumes employees are lazy and need coercion to
perform?
A) Theory X
B) Theory Y
C) Contingency theory
D) Path-goal theory
Correct Answer: A) Theory X
Rationale: Theory X assumes employees dislike work, lack ambition, and require
coercion, while Theory Y assumes they are motivated and self-directed.
8. Team Dynamics: What is the tendency for groups to make more extreme
decisions than individuals?
A) Social loafing
B) Groupthink
C) Group shift
D) Cohesion
Correct Answer: C) Group shift
Rationale: Group shift refers to groups making riskier or more conservative decisions
than individuals, often due to social influences.
9. Communication: What is the process of organizing and interpreting sensory
impressions to give meaning to the environment?
A) Motivation
B) Perception
C) Feedback
D) Encoding
Correct Answer: B) Perception
Rationale: Perception is the process by which individuals organize and interpret
sensory information to understand their environment.
Final Exam | Verified Questions and
Answers | Grade A | 2025/2026
Section 1: Introduction
This document provides verified content from the WGU C715 Organizational Behavior Final,
covering motivation, leadership, team dynamics, communication, and conflict resolution.
Structured for WGU’s exam format and A+ ready.
Section 2: Exam Questions and Answers
1. Motivation: What is the process that accounts for an individual's intensity,
direction, and persistence of effort toward attaining a goal?
A) Leadership
B) Motivation
C) Decision-making
D) Conflict resolution
Correct Answer: B) Motivation
Rationale: Motivation is defined as the processes that account for an individual’s
intensity, direction, and persistence of effort toward achieving a goal, per
organizational behavior principles.
2. Leadership: Which leadership style involves making decisions without consulting
the team?
A) Democratic
B) Laissez-faire
C) Autocratic
D) Transformational
Correct Answer: C) Autocratic
Rationale: Autocratic leadership involves unilateral decision-making by the leader,
unlike democratic (team input), laissez-faire (minimal guidance), or transformational
(inspirational) styles.
3. Team Dynamics: What is the term for when group members exert less effort
when working together compared to working individually?
A) Groupthink
B) Social loafing
C) Group shift
D) Cohesion
Correct Answer: B) Social loafing
Rationale: Social loafing occurs when individuals contribute less effort in a group
setting due to reduced accountability.
4. Communication: Which barrier to effective communication involves
preconceived notions about others?
A) Filtering
B) Selective perception
, C) Information overload
D) Language barriers
Correct Answer: B) Selective perception
Rationale: Selective perception occurs when individuals interpret information based
on their biases or preconceived notions, hindering effective communication.
5. Conflict Resolution: What type of conflict arises from disagreements about goals
or tasks?
A) Relationship conflict
B) Task conflict
C) Process conflict
D) Emotional conflict
Correct Answer: B) Task conflict
Rationale: Task conflict involves disagreements over goals or tasks, distinct from
relationship (personal) or process (procedural) conflicts.
6. Motivation: According to Maslow’s hierarchy, which need must be satisfied
before higher-order needs like esteem?
A) Self-actualization
B) Safety
C) Social
D) Physiological
Correct Answer: C) Social
Rationale: Maslow’s hierarchy states that physiological, safety, and social needs must
be met before esteem needs. Social needs (belonging) come just before esteem.
7. Leadership: Which theory assumes employees are lazy and need coercion to
perform?
A) Theory X
B) Theory Y
C) Contingency theory
D) Path-goal theory
Correct Answer: A) Theory X
Rationale: Theory X assumes employees dislike work, lack ambition, and require
coercion, while Theory Y assumes they are motivated and self-directed.
8. Team Dynamics: What is the tendency for groups to make more extreme
decisions than individuals?
A) Social loafing
B) Groupthink
C) Group shift
D) Cohesion
Correct Answer: C) Group shift
Rationale: Group shift refers to groups making riskier or more conservative decisions
than individuals, often due to social influences.
9. Communication: What is the process of organizing and interpreting sensory
impressions to give meaning to the environment?
A) Motivation
B) Perception
C) Feedback
D) Encoding
Correct Answer: B) Perception
Rationale: Perception is the process by which individuals organize and interpret
sensory information to understand their environment.
