COMM 3120 Exam 1 2025

Impact of Globalization - -insourcing, outsourcing, multinational corporations Insourcing - -jobs moving into the U.S. Outsourcing - -jobs moving outside of the U.S./hiring people from outside of the U.S. Multinational Corporations - -don't have specific homebase and their global Answers to change - -situational and perishable Situational - -based on situation and context Perishable - -those who don't adapt, perish. The solution may not work for each context Identify areas most impacted by modern communication technology - -reliance on networking, new security issues, urgent organizations, and transcends space and time Reliance on Networks - -without networking organizations can't be effective Urgent Organizations - -emergency systems, technology has forced them to be even faster New Security Issues - -the worry of hacking Transcends space & time - -businesses never close, instantaneous collaboration, and constant contact. Mindful Communication - -views talking as a mental, and relational activity that is both purposeful and strategic 4 Parts of Mindful Communication - -Analyze communication, think actively, adapt messages, and evaluate feedback 3 Types of Empathy - -perspective, sympathetic, and empathetic Type of Empathy: Perspective - -seeks to understand feelings Type of Empathy: Sympathetic - -feel the feelings, can't relate Type of Empathy: Empathic - -adopt the feelings, you feel sad because they feel sad COMM 3120 COMM 3120 COMM 3120 Approaches for Organizational Communication - -1. communication is information transfer 2. communication is a process 3. communication is strategic control 4. communication is a balance of creativity and constraint Approaches for Organizational Communication: Information Transfer - -can transfer information, transfers thoughts and feelings, no feedback and no response Approaches for Organizational Communication: Transactional Process - -it's a two way process, meaning is not in people but in words, how receiver interprets message and gives feedback Strategic Control - -communication is a tool for infleuncing and shaping the environment. The goals are motivated by 3 factors: political, personal, and relational. Balancing Creativity & Constraint - -working out the tension between individual creativity and organizational restraint Creativity - -thinking innovatively, being willing to reexamine taken for granted routines, and encouraging new ideas Constraint - -Constructions of reality that limit individuals choice of strategic response Narrative Paradigm - -understand the world through the stories we tell, links into sense making, because it's a sense making process. We tell that myth and that's how we understand organizational culture. Sensemaking - -the process of dealing with ambiguity by reforming your world view to incorporate new information. Can provide meaning, understanding, and certainty Domination - -power strategy based upon use of force, coercion, and threat Resistance - -power strategy based around maintaining control through undermining the existing power structure Advantages & Disadvantages of Strategic Ambiguity - -promotes unified diversity, preserves privileged positions, gives deniability, and facilities organizational change Retrospective Sense Making: 7 Steps Weick argues that we usually act first and think about it later - -Identity construction, retrospection, enactment, socialization, continuation, extracted cues, plausibility Identity construction - -identity is based off how and what we think Retrospection - -to know what we think we look at what we said before COMM 3120 COMM 3120 Enactment - -to create something to look back at we have to say or do something Socialization - -when we look back at our actions we observe how others interact with us and or it Continuation - -our "Talk" spreads across time and competes for relevance Extracted Cues - -the specifics are only a part of the utterance because of context cues and personal disposition Plausibility - -I need to know enough about what I think to move on but no more. So sufficiency and plausibility take preference over accuracy Fayol's Five Elements of Classical Management - -planning, organizing, commanding, coordinating, controlling Fayol's Five Elements of Classical Management: Planning - -gameplan and objective strategy Fayol's Five Elements of Classical Management: Organzing - -division of labor, establish how you are going to accomplish goals Commanding - -goal setting, give direction Coordinating - -actual implementation overseeing the action and how it's being done, and making sure its being accomplished Controlling - -evaluating, feedback What makes up the Triple Alliance? - -managers and military personnel, and academic researchers. Benefits of the Triple Alliance - -managers and military officers benefit from new ideas about organizing work and develop trust with workers. Academic researchers benefit from access to industrial plants and training workers Charles Redding - -Who created the Triple Alliance? Democratic Pragmatism - Mary Parker Follet - -belief that only corporations among people working together in groups under visionary leadership produce excellent work Hawthorne Effect (light experiment) - -increased atten