CIS ITSM 4 Exam Questions and Answers Already Passed Rated A+
Which of the following catalog client script methods will modify the choice list options available to an
end user on a catalog item? - Answers onLoad
Which property on an order guide will pass variables from one item to another item with equivalent
variables? - Answers Cascade Variables
ServiceNow contains a resource with information about all services. It is used to support the sale and
delivery of services to employees and customers. It includes information about deliverables, options,
prices, delivery and performance targets.
What is this resource called? - Answers Service Catalog
The ability to authorize requests is enabled using a role which requires a user license. What is this role? -
Answers approver_user
Released in Quebec, what tool enables the creation of templates for Catalog Items? - Answers Catalog
Builder
Your customer would like to add a field to the Something is Broken record producer form.
Which formatter would you use to add the field? - Answers Record Producer Form Designer
Which record type would you use for a View Company Policies link that would redirect to a Knowledge
Article? - Answers Content Item
On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information? - Answers Date
Which type of catalog item may be found in a Service Catalog? - Answers Content Items
When a user submits a service request from a catalog, what actions are triggered, based on the flow
definition? (Choose three.) - Answers 1. Tasks
2. Notifications
3. Approvals
When building out a service catalog, categorizing items helps users navigate and search in the catalog.
Which roles would allow you to create and maintain categories? (Choose three.) - Answers 1.
catalog_admin
2. catalog_manager
3. catalog_editor
Which of the following catalog client script methods will modify the choice list options available to an
end user on a catalog item? - Answers onLoad
Which property on an order guide will pass variables from one item to another item with equivalent
variables? - Answers Cascade Variables
ServiceNow contains a resource with information about all services. It is used to support the sale and
delivery of services to employees and customers. It includes information about deliverables, options,
prices, delivery and performance targets.
What is this resource called? - Answers Service Catalog
The ability to authorize requests is enabled using a role which requires a user license. What is this role? -
Answers approver_user
Released in Quebec, what tool enables the creation of templates for Catalog Items? - Answers Catalog
Builder
Your customer would like to add a field to the Something is Broken record producer form.
Which formatter would you use to add the field? - Answers Record Producer Form Designer
Which record type would you use for a View Company Policies link that would redirect to a Knowledge
Article? - Answers Content Item
On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information? - Answers Date
Which type of catalog item may be found in a Service Catalog? - Answers Content Items
When a user submits a service request from a catalog, what actions are triggered, based on the flow
definition? (Choose three.) - Answers 1. Tasks
2. Notifications
3. Approvals
When building out a service catalog, categorizing items helps users navigate and search in the catalog.
Which roles would allow you to create and maintain categories? (Choose three.) - Answers 1.
catalog_admin
2. catalog_manager
3. catalog_editor
