Glynco 2 Exam Questions and Answers Solved Correctly Graded A+
In order to ensure safety, establish order, and maintain security staff must do what? - Answers Intervene
in situations where verbal conflict is developed, take responsibility for resolving the situation, get both
sides of the story before any decisions are made
What is the first objective when interviewing in a verbal conflict between inmates? - Answers Establish
control and restore order
What are the steps to identify a problem - Answers Scoop out the big picture and try to identify anyone
or anything out of place. This involves standing outside the situation looking and listen for signs of
problems
Once the problem shifts from identifying to Solving what are the steps taken - Answers We are no longer
on the outside we are on the inside. It's important to concentrate closely on the person talking while
communicating your attention to that person
What are the four main points to remember by communicating attention? - Answers Maintain eye
contact, maintaining attentive posture/position/body language, follow the speaker verbally, you silence
effectively
What are the important steps associated with proper posture and position - Answers Sitter lean forward,
keep still, be aware of the nonverbal language and look on your face
Give an example of how toFollow the speaker verbally? - Answers Yes I see, come on
What are the steps to using silence effectively? - Answers Let yourself be quiet and occasionally let the
speaker be quiet to gather their thoughts
What are the proper techniques in responding between inmate disputes? - Answers Use paraphrasing
and reflect
What does paraphrase mean? - Answers To Determine the basic message and rephrase the key content
in your own words to tell the speaker what you think you heard them say
What is the difference between paraphrasing and summarizing? - Answers Paraphrase is generally done
within communication were summarizing is generally done after communication
What is the technique that goes along with paraphrasing? - Answers Reflecting
What is reflecting - Answers This is a process of identifying basic mood and feelings the speaker seems
to be expressing then putting them into words back to the speaker
What are the basic steps in reflection - Answers Identify basic feelings and reflecting back to the speaker
What are the four conditions that may lead to hostage situations? - Answers You interrupt a crime in
progress, riot or mob action, inmate grievances, individual action
, What are the four ways to BOP uses to neutralize hostage situations? - Answers Negotiations, planNed
assault, use of chemical agents, use of marksmen fire
Who is in charge in a hostage situation? - Answers The inmates are now in charge
What are the Strategies used in a hostage situation if you are a hostage? - Answers Except your role as a
hostage, prepare for extended hostage incident, get comfortable and remove signs of your office, do not
increase the stress level, limit conversation with hostage takers, do not attempt to escape unless certain
of the success,Develop an emergency plan, pay attention to details, be good listener, stay in plain view,
develop a positive relationship with hostage takers
When is the most critical period of a hostage situation? - Answers The first 30 to 60 minutes
How should we communicate with hostage takers? - Answers Keep the communications friendly And
cooperative, short, and do not offer suggestions.
What is Stockholm Syndrome? - Answers And enter personal bond it develops between the hostage in
the hostage taker
What are the steps and Stockholm syndrome? - Answers The hostages develop positive feelings toward
their captors, passages may start to feel negative feelings towards the authorities, hostages takers start
seeing their hostages As part of their team
In a hostage situation what does it BOP Telus regarding rape? - Answers It is extremely rare and should
be avoided as much as possible
What happens within 36 to 48 hours after hostage release? - Answers A deep briefing which is
performed by psychological intervention and assisted with chaplains
What is probing? - Answers A way to get information from someone
What are the two parts of probing? - Answers Identify the subject or feelings that need to be explored
further, used open ended questions and statements
What should never be done with probing? - Answers Never use accusatory statements
What are the Do's of probing? - Answers Listen for gabs inconsistencies in points are not clear, focus on
one topic at a time, used open ended questions such as what when where how or could
What are the don'ts of probing? - Answers Do not use closed questions unless you have specific reason
to put limits on an answer, do not ask questions to put the other person in a position of having to
defend themselves such as accusatory statements
What is summarizing? - Answers Summarizing is a brief statement highlighting the main points of
discussion at the end of the conversation
In order to ensure safety, establish order, and maintain security staff must do what? - Answers Intervene
in situations where verbal conflict is developed, take responsibility for resolving the situation, get both
sides of the story before any decisions are made
What is the first objective when interviewing in a verbal conflict between inmates? - Answers Establish
control and restore order
What are the steps to identify a problem - Answers Scoop out the big picture and try to identify anyone
or anything out of place. This involves standing outside the situation looking and listen for signs of
problems
Once the problem shifts from identifying to Solving what are the steps taken - Answers We are no longer
on the outside we are on the inside. It's important to concentrate closely on the person talking while
communicating your attention to that person
What are the four main points to remember by communicating attention? - Answers Maintain eye
contact, maintaining attentive posture/position/body language, follow the speaker verbally, you silence
effectively
What are the important steps associated with proper posture and position - Answers Sitter lean forward,
keep still, be aware of the nonverbal language and look on your face
Give an example of how toFollow the speaker verbally? - Answers Yes I see, come on
What are the steps to using silence effectively? - Answers Let yourself be quiet and occasionally let the
speaker be quiet to gather their thoughts
What are the proper techniques in responding between inmate disputes? - Answers Use paraphrasing
and reflect
What does paraphrase mean? - Answers To Determine the basic message and rephrase the key content
in your own words to tell the speaker what you think you heard them say
What is the difference between paraphrasing and summarizing? - Answers Paraphrase is generally done
within communication were summarizing is generally done after communication
What is the technique that goes along with paraphrasing? - Answers Reflecting
What is reflecting - Answers This is a process of identifying basic mood and feelings the speaker seems
to be expressing then putting them into words back to the speaker
What are the basic steps in reflection - Answers Identify basic feelings and reflecting back to the speaker
What are the four conditions that may lead to hostage situations? - Answers You interrupt a crime in
progress, riot or mob action, inmate grievances, individual action
, What are the four ways to BOP uses to neutralize hostage situations? - Answers Negotiations, planNed
assault, use of chemical agents, use of marksmen fire
Who is in charge in a hostage situation? - Answers The inmates are now in charge
What are the Strategies used in a hostage situation if you are a hostage? - Answers Except your role as a
hostage, prepare for extended hostage incident, get comfortable and remove signs of your office, do not
increase the stress level, limit conversation with hostage takers, do not attempt to escape unless certain
of the success,Develop an emergency plan, pay attention to details, be good listener, stay in plain view,
develop a positive relationship with hostage takers
When is the most critical period of a hostage situation? - Answers The first 30 to 60 minutes
How should we communicate with hostage takers? - Answers Keep the communications friendly And
cooperative, short, and do not offer suggestions.
What is Stockholm Syndrome? - Answers And enter personal bond it develops between the hostage in
the hostage taker
What are the steps and Stockholm syndrome? - Answers The hostages develop positive feelings toward
their captors, passages may start to feel negative feelings towards the authorities, hostages takers start
seeing their hostages As part of their team
In a hostage situation what does it BOP Telus regarding rape? - Answers It is extremely rare and should
be avoided as much as possible
What happens within 36 to 48 hours after hostage release? - Answers A deep briefing which is
performed by psychological intervention and assisted with chaplains
What is probing? - Answers A way to get information from someone
What are the two parts of probing? - Answers Identify the subject or feelings that need to be explored
further, used open ended questions and statements
What should never be done with probing? - Answers Never use accusatory statements
What are the Do's of probing? - Answers Listen for gabs inconsistencies in points are not clear, focus on
one topic at a time, used open ended questions such as what when where how or could
What are the don'ts of probing? - Answers Do not use closed questions unless you have specific reason
to put limits on an answer, do not ask questions to put the other person in a position of having to
defend themselves such as accusatory statements
What is summarizing? - Answers Summarizing is a brief statement highlighting the main points of
discussion at the end of the conversation
