and Answers (Solved Papers)
Ability to manage emotions at the moment and adapt to
rapidly changing circumstances positively (What do I do with
myself) - Correct Answers ✅Self-Regulation
Ability to understand other people's emotional makeup, have
skill to treat them accordingly based on their emotional
reactions - Correct Answers ✅Empathy
Full understanding of how emotions impact their ability to
respond in any given situation (What do I see in myself) -
Correct Answers ✅Self-Awarness
1. Direct
2. Assertive
3. Challenge seekers - Correct Answers ✅Dominance
Personality
1. Social
2. Outgoing
3. Optimistic - Correct Answers ✅Influence Personality
1. Predictable
2. Dependable
3. Cooperative - Correct Answers ✅Steadiness Personality
,NC BLET 2025 STATE EXAM Questions
and Answers (Solved Papers)
1. Fact driven
2. Precise
3. Objective - Correct Answers ✅Conscientiousness
Personality
1. Refers to the physical distance or space between
communication
-Intimate (0 to 18 inches, e.g. Family members, partners)
-Personal (3 to 4 ft, e.g. Friends, Co-workers)
-Moderate (18 inches to 4ft, e.g. Business interaction)
-Conversation (4 to 6 ft) - Correct Answers ✅Proxemics
1. Refers to vocal characteristics such as tone, accent, rate,
pitch, volume
-Not what we say but how we say it. - Correct Answers
✅Paralanguage
1. Hand gestures, posture, eye contact,
2. Non-verbal body language accounts for 50-60% - Correct
Answers ✅Body Language
1. Appearance
2. Physical Barriers
3. Not showing empathy
,NC BLET 2025 STATE EXAM Questions
and Answers (Solved Papers)
4. Bias
5. Profanity
6. Interrupting
7. Sarcasm/Demeaning - Correct Answers
✅Communication Barriers
1. Need to learn as much as possible about the expectation of
the groups with which they interact
2. Recognize indicators of power differences
3. Understand why people from other cultures behave as they
do
4. Be familiar with different races & cultures in their
jurisdiction - Correct Answers ✅Communication with
People from different cultures
1. Be patient
2. Speak slowly and clearly
3. Do not use English slang or jargon - Correct Answers
✅Communication with Non-English Speaking
1. Use general "conversation" to communicate
2. Reassure children they are not in trouble.
3. Be patient and anticipate frequent changes to conversation
- Correct Answers ✅Communications with Children
, NC BLET 2025 STATE EXAM Questions
and Answers (Solved Papers)
1. Be clear, concise, and consistent
2. Actively listen and ask questions
3. Acknowledge their feelings
4. Be fair and consistent - Correct Answers
✅Communications with Teenagers
1. Eliminate or minimize physical, noise, other distractions
2. Use sir, ma'am, Mr, Mrs, & professional titles
3. Use clear words and concise sentences
4. Be direct and ask questions to confirm - Correct Answers
✅Communication with Older Adults
1. Use first-person and possessive words like "with", "has", or
"uses" instead of "is"
2. Never refer to them as "crippled"
3. Be careful about making assumptions - Correct Answers
✅Communication with Persons with Disabilities
1. Separate people from problem
2. Focus on interests
3. Identify opportunities for mutual gain - Correct Answers
✅Negotiating
1. Be prepared