C201 TEST QUESTIONS AND ANSWERS
Name the three tiers of management - Answers -middle, supervisory, top
Management is the process of - Answers -Achieving organizational objectives
Which level of planning does the middle level manager complete? - Answers -Tactical
True or False: All levels of management may have to contribute to the contingency plan
- Answers -True
Select the skill-sets required for management - Answers -Technical, Human,
Conceptual
Departmentalizing based by domestic and international is which kind of
departmentalization? - Answers -Geographical
Pick two types of departmentalization - Answers -functional, process
An organizational structure that is slow to make decisions because they look for
consensus - Answers -Committee
You may report vertically and horizontally in this organizational structure - Answers -
Matrix
There are three key elements to an organization. What are they? - Answers -Human
interaction, Goal-directed activities, structure
Which type of production carries the highest inventory? - Answers -Mass
Which type of production has little to no finished inventory? - Answers -Customer
driven
Which type of production utilizes the most information technology (automation)? -
Answers -Flexible
Which type of production requires the highest level of skilled workers - Answers -Mass
Select two advantages to computer aided manufacturing - Answers -Accuracy, speed
What do we call a facility that can utilize computer-integrated manufacturing to produce
a product from start to finish? - Answers -Lights out facility
The computer based planning system used by production managers to ensure parts
and materials are on hand - Answers -MRP
, A process lay-out where all of the materials must be brought to the product being
manufactured - Answers -Fixed position
This type of process lay out is used when we have an assembly line - Answers -
Product
What is the outcome of good production management? - Answers -High quality,
decreased cost
True or False: Increased quality at a lower cost increases customer satisfaction and
dependability - Answers -True
No more than 3.4 defects per 1 million opportunities is the best outcome of which quality
methodology? - Answers -Six-sigma
What do we use a management support system for? - Answers -Decisions
Information systems for activities fall under which support system? - Answers -
Operational Support System
Which of the two information systems are operational support systems? - Answers -
Transaction Process system, process control system
A decision support system (DSS) belongs to which support system? - Answers -
Management
Is ethical and legal the same thing? - Answers -No
Name three personal determinants that influence your consumer behavior - Answers -
Learned experience, perception, self-concept
True or False: Demographic and geographic market segmentation are used in B2B and
B2C - Answers -True
Targeting consumer markets based on lifestyle is what kind of segmentation? -
Answers -Psychographic
B2B relationship marketing is easier to create with - Answers -New businesses
Credit card companies often offer points or cash-back for card purchases. What type of
relationship marketing approach is being used here? - Answers -Frequency marketing
Select the 3 different product types - Answers -Specialty, convenience, shopping
Which of the following product types is purchased most infrequently? - Answers -
specialty
Name the three tiers of management - Answers -middle, supervisory, top
Management is the process of - Answers -Achieving organizational objectives
Which level of planning does the middle level manager complete? - Answers -Tactical
True or False: All levels of management may have to contribute to the contingency plan
- Answers -True
Select the skill-sets required for management - Answers -Technical, Human,
Conceptual
Departmentalizing based by domestic and international is which kind of
departmentalization? - Answers -Geographical
Pick two types of departmentalization - Answers -functional, process
An organizational structure that is slow to make decisions because they look for
consensus - Answers -Committee
You may report vertically and horizontally in this organizational structure - Answers -
Matrix
There are three key elements to an organization. What are they? - Answers -Human
interaction, Goal-directed activities, structure
Which type of production carries the highest inventory? - Answers -Mass
Which type of production has little to no finished inventory? - Answers -Customer
driven
Which type of production utilizes the most information technology (automation)? -
Answers -Flexible
Which type of production requires the highest level of skilled workers - Answers -Mass
Select two advantages to computer aided manufacturing - Answers -Accuracy, speed
What do we call a facility that can utilize computer-integrated manufacturing to produce
a product from start to finish? - Answers -Lights out facility
The computer based planning system used by production managers to ensure parts
and materials are on hand - Answers -MRP
, A process lay-out where all of the materials must be brought to the product being
manufactured - Answers -Fixed position
This type of process lay out is used when we have an assembly line - Answers -
Product
What is the outcome of good production management? - Answers -High quality,
decreased cost
True or False: Increased quality at a lower cost increases customer satisfaction and
dependability - Answers -True
No more than 3.4 defects per 1 million opportunities is the best outcome of which quality
methodology? - Answers -Six-sigma
What do we use a management support system for? - Answers -Decisions
Information systems for activities fall under which support system? - Answers -
Operational Support System
Which of the two information systems are operational support systems? - Answers -
Transaction Process system, process control system
A decision support system (DSS) belongs to which support system? - Answers -
Management
Is ethical and legal the same thing? - Answers -No
Name three personal determinants that influence your consumer behavior - Answers -
Learned experience, perception, self-concept
True or False: Demographic and geographic market segmentation are used in B2B and
B2C - Answers -True
Targeting consumer markets based on lifestyle is what kind of segmentation? -
Answers -Psychographic
B2B relationship marketing is easier to create with - Answers -New businesses
Credit card companies often offer points or cash-back for card purchases. What type of
relationship marketing approach is being used here? - Answers -Frequency marketing
Select the 3 different product types - Answers -Specialty, convenience, shopping
Which of the following product types is purchased most infrequently? - Answers -
specialty
