CORRECTPACE
ANSWERS Certification
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1. What are the 4 communi- 1. The Director: direct and guarded, firm and forceful, confident and
cation styles? competitive, decisive and determined. A risk-taker.
2. The Socializer: direct and open, outgoing, optimistic, enthusiastic
3. Relater: indirect and open, team player, likes stability, cares deeply
about relationships.
4. The Thinker: Indirect and guarded, self-controlled and cautious.
Prefers analysis over emotion. Likes clarity and order.
2. Strategies For Network- Develop Your 30-second Commercial
ing Practice Engaging Conversation
Focus on Quality over Quantity
Follow Up & Start Now
3. 5 levels of leadership 1. Position low level leadership earned because of job title alone.
-John Maxwell 2. Permission (Relationship) People Follow because they want to.
3. Production (Results)People follow because of what you've done for
the organization
4. People Development (Reproduction)People follow because of what
you've done for them.
5. Pinnacle (Respect)People follow you because of who you are and
what you represent
4. Elements of Confidence Capability
Self-presentation
Mindset
5. Tone in speech can in- Pitch Pace Volume Inflection Emphasis
clude what 5 elements.
6. 7 habits of highly effec- 1. Be proactive
tive people 2. Begin with the end in mind
3. Put first things first
4. Think win-win
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5. Seek first to understand, then to be understood
6. Synergize
7. Sharpen the saw
7. What are formatting Tools that are used to give shape, size, and general makeup (as of
tools? (computer literacy) something printed).
· Line breaks· Indentation·
Font size and type·
Headers and sub headers·
Bullet points or numbered lists·
Italics, bold, and underlined text·
Capital letters
8. What can individuals Educate Yourself
due to prevent Security Secure Your Physical Space
Threats Follow Safe Technology Practices
Communicate Confidential Information Appropriately
Respond to Breaches
9. What are External Securi- can include hackers, organized crime groups, competitors, and for-
ty Threats mer employees.
10. Common grammar er- Compliment: A flattering statement ("Thank you for the compli-
rors. What is the dif- ment.")·
ference between Com- Complement: Something that adds to or supplements ("Her report is
pliment / complement a nice complement to the previous work.")
11. Common grammar er- Effect: A noun ("the effect" or "an effect")· noun is a word for a person,
rors What is the differ- place, thing, or idea
ence between effect/af- Effect is usually a noun that means a result or consequence of a
fect change
Affect: A verb ("to affect") Verb is a word for an action, experience, or
condition
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Affect is usually a verb that means to act on or change someone or
something
12. Two Key Traits of Leader- Persuasion and Influence
ship
13. Emotional Intelligence Self-Awareness
Skillset Self Management
(4 traits/abilities) Social Awareness
Relationship Management
14. emotional hijacking Instances where emotional responses overrule logical responses.
Emotion guides behavior and shuts down the rational mind.
15. EMAIL ETIQUETTE In- Choose Recipients Carefully
cludes (5) Create Effective Subject Lines
Use Proper Business Etiquette
Simplify and Shorten
Use Formatting Features (with Caution)
16. Types of Security Threats Internal
External
Partners
17. What is an internal secu- employees who (intentionally or unintentionally) collect, communi-
rity threat cate, and/or distribute confidential information from the company
they work for.
18. What is a Partner Security a threat that may include includes clients, vendors, suppliers, and
Threat other business associates.
19. What is Inflection A component of tone of voice that includes The rhythmic up and down
of the voice, which shapes words.