Change & Conflict - L&M Exam Questions and Answers Solved Correctly Rated A+
________ changes the way healthcare treatments and delivery of care? - Answers evidence based
practice! ( EBP)
What are some coponents of health care that is changing in the health care environment? - Answers
•The aging of the baby boomers.
•The rising costs of health care services
•The underinsured/noninsured.
•Patient safety.
What 4 systems are the focus of change? - Answers 1. Individual
2, face to face groups
3. organizations
4. communities
what are the diff types of change? (3) - Answers personal change
professional change
organizational change
PPO
PERSONAL change? - Answers •voluntary change with the goal of self-improvement
Professional change: - Answers •deliberate change with the goal of improving professional
ability/status.
organizational change? - Answers --> mandated change with the goal of improving the organization's
efficiency
what are the 4 traditional change theory/models ? - Answers •Lewin's force-field model
•Lippitt's phases of change
•Havelock's 6 step change model
•Rogers's diffusion of innovations theory
DEFINE commonalities of all the theories - Answers unfreezing
, moving
freezing
LEWINS FORCE FIELD MODEL 3 step process? - Answers 1.Unfreezing
2.Moving to a New Level of Behavior
3.Refreezing
define UNFREEZING? - Answers -Unthaw the current or old way of doing something
-Opportunity, need, or problem for which some action is necessary.
---> Make others aware of need for change.
how may unfreezing occur? - Answers "PROGRESSIVE development" or
as a result from a deliberate activity as a first step in planning a change.
how can we move to a new level of behavior? (2nd step of LEWINS) - Answers -Intervention or change is
introduced, explained & implemented
- implement CHANGE!! SET HARD target dates
--Benefits, disadvantages discussed
-NEW status quo!
- DEVELOP PLAN/ set goals.
who are considered barriers? - Answers people who resist change!
** important to identify BARRIERS!
Refreezing components? - Answers •Sustain new approach, stabilize change.
•New way incorporated/integrated into routine, habits
•Acceptance occurs when staff integrate change into work processes.
effective change = ? _______ - Answers driving forces > restraining forces
** for change to occur, driving forces must be increased or restraining forces decreased.
________ changes the way healthcare treatments and delivery of care? - Answers evidence based
practice! ( EBP)
What are some coponents of health care that is changing in the health care environment? - Answers
•The aging of the baby boomers.
•The rising costs of health care services
•The underinsured/noninsured.
•Patient safety.
What 4 systems are the focus of change? - Answers 1. Individual
2, face to face groups
3. organizations
4. communities
what are the diff types of change? (3) - Answers personal change
professional change
organizational change
PPO
PERSONAL change? - Answers •voluntary change with the goal of self-improvement
Professional change: - Answers •deliberate change with the goal of improving professional
ability/status.
organizational change? - Answers --> mandated change with the goal of improving the organization's
efficiency
what are the 4 traditional change theory/models ? - Answers •Lewin's force-field model
•Lippitt's phases of change
•Havelock's 6 step change model
•Rogers's diffusion of innovations theory
DEFINE commonalities of all the theories - Answers unfreezing
, moving
freezing
LEWINS FORCE FIELD MODEL 3 step process? - Answers 1.Unfreezing
2.Moving to a New Level of Behavior
3.Refreezing
define UNFREEZING? - Answers -Unthaw the current or old way of doing something
-Opportunity, need, or problem for which some action is necessary.
---> Make others aware of need for change.
how may unfreezing occur? - Answers "PROGRESSIVE development" or
as a result from a deliberate activity as a first step in planning a change.
how can we move to a new level of behavior? (2nd step of LEWINS) - Answers -Intervention or change is
introduced, explained & implemented
- implement CHANGE!! SET HARD target dates
--Benefits, disadvantages discussed
-NEW status quo!
- DEVELOP PLAN/ set goals.
who are considered barriers? - Answers people who resist change!
** important to identify BARRIERS!
Refreezing components? - Answers •Sustain new approach, stabilize change.
•New way incorporated/integrated into routine, habits
•Acceptance occurs when staff integrate change into work processes.
effective change = ? _______ - Answers driving forces > restraining forces
** for change to occur, driving forces must be increased or restraining forces decreased.
