AMCA CMAC Study Guide Latest
Updated
Ethics is the knowledge of what is right conduct versus what is wrong conduct. There
are also choices involved in ethics which may have more to do with morals. Ethical
behavior is never prejudiced or biased. For example, you may have to make a choice
regarding a co-worker or even a patient.
Examples:
A co-worker of yours is consistently late. She often asks you to cover for her when she
is late. She asks you not to tell and she will return the favor if you are ever going to be
late. What would you do?
You suspect a patient is being abused. There are bruises all over their body. The
explanation given regarding those bruises is weak. What should you do? It is your
ethical duty to provide emotional support. If you suspect any type of abuse, share/report
your concerns to the RN immediately. - correct Answer-Ethics
Laws are rules of conduct made by a government body.
Criminal laws are concerned with offenses against the public and civil laws are
concerned with relationships between people. - correct Answer-Laws
a wrong committed against a person or the person's property. Torts may be intentional
or unintentional. - correct Answer-Tort
an unintentional wrong. - correct Answer-Negligence
negligence by a professional person (unintentional) - correct Answer-Malpractice
acts that are meant to be harmful. - correct Answer-Intentional tort
injuring a person's name and reputation by making false statements to a third person -
correct Answer-Defamation
Making false statements in print, writing, or through pictures or drawings - correct
Answer-Libel
making false statements orally - correct Answer-Slander
,violating a person's right not to have his or her private affairs exposed - correct Answer-
Invasion of privacy
Saying or doing something to trick, fool, or deceive a person - correct Answer-Fraud
intentionally attempting or threatening to touch a person's body without the person's
consent - correct Answer-Assault
touching a person's body without his or her consent - correct Answer-Battery
when the person clearly understands what is going to be done - correct Answer-
Informed Consent
when a provider withdraws from the care of a patient without reasonable notice of
discharge - correct Answer-Abandonment
lack of informed consent and violation of standard of care - correct Answer-Two types of
civil actions
How you communicate is just as important as what you communicate. Written
communication must always be professional. Charting, a form of communication, should
be as accurate as possible. Medical charts are legal documents. - correct Answer-
Communication methods
o Face the person
o Have good eye contact
o Lean toward the person
o Respond to the person
o Paraphrasing - restate the person's message in your own words. An excellent way to
show you are listening.
o Clarifying - lets you make sure that you understand the message.
o Silence - sometimes nothing needs to be said. Silence is a powerful message. -
correct Answer-Good listeners apply the following skills:
1.) Kinesics - the study of nonverbal communication
a.) kinesic slip - where verbal and nonverbal messages do not match
2.) Zones of comfort
-intimate space (18 inches or closer)
-personal space (18 in. to 4 ft)
-social space (4 ft to 12 ft)
-public space (12 ft or more) - correct Answer-Nonverbal Communication
When speaking on the phone always identify yourself to the caller. Convey to the
person your undivided attention and willingness to help. Listen without interrupting,
,provide reasonable alternatives for the caller and take a clear concise message in order
for the call to be returned. The following steps will ensure proper telephone etiquette:
Answer the telephone promptly and kindly. Never allow an angry or aggressive caller to
upset you; remain calm and composed. Speak clearly and concisely. Be sure to ask the
caller's permission before placing them on hold
Understanding a patient's feeling is important. They may be anxious, nervous or even
frightened. Empathy, having an understanding and compassion for what they may be
experiencing, is a good characteristic to have in order to relate to your patients. - correct
Answer-Phone Etiquette
E-mail is a quick and easy way to communicate. Keep these handy tips in mind when
using email to communicate:
• Use a personal name if your system allows it.
• Fill in the subject line to identify your message.
• Do not write a message with upper case as this may be perceived as expressing
anger.
• ALWAYS CHECK WHO THE RECEIVER OF THE EMAIL IS BEFORE YOU CLICK
SEND. This can be quite embarrassing if the email goes to the wrong recipient.
• Use "please" and "thank you".
• Remember, email could be used as a legal document. Never threaten or intimidate
someone; even in jest. - correct Answer-Email Communication
Narrative - written description of patient's visits in chronological order. No Shows are
documented in a patient's chart
SOAP Note Charting - method that tracks subjective, objective, assessment and plan
for a patient's visit.
o Subjective - patient's statements (chief complaint)
o Objective - observations made by the medical assistant, examination findings and vital
signs
o Assessment - doctor's diagnosis
o Plan - health care providers prescribed plan of action
POMR - Problem-Oriented Medical Record Charting - tracks a patient's problems
throughout medical care. Each problem is assigned a number and the number is
referenced when the patient comes in for care.
Flow Charts - visual tools that help track certain information in patient's medical records
like an infant's/child's growth. When charting weight, the patient's weight must be
recorded to the nearest ¼ pound.
Progress Notes - daily chart notes made during p - correct Answer-Forms of Charting
, Medical Records are a written account of a person's condition and response to
treatment and care. There are many parts to a medical record including:
o Admission sheet
o Nursing history
o Graphic sheet
o Progress notes
o Flow sheets
o Reporting is the oral account of care and recording is the written account of care and
observations
o Assessment involves collecting information about the person and observation is using
the sense of sight, hearing, touch and smell to collect information.
o Objective Data: is information that is heard, felt or smelled. Subjective data are things
a person tells you about that you cannot observe through your senses.
o Chief complaint - what the patient is there for. This could be a situation where a
medical assistant's signature may be required. - correct Answer-Medical Records
Comes before the root word - correct Answer-Prefix
Relating to specific body parts - correct Answer-Root word
comes after the root word - correct Answer-Suffix
Makes the word easier to say - correct Answer-Combining vowel
front part of the body - correct Answer-Ventral
back part of the body - correct Answer-Dorsal
in front of - correct Answer-Anterior
toward the back of the body - correct Answer-Posterior
Toward the midline of the body - correct Answer-Medial
toward the side of the body - correct Answer-Lateral
closest to the point of origin - correct Answer-Proximal
away from the point of origin - correct Answer-Distal
Divides the body into front and back portions. - correct Answer-Frontal plane
divides the body into upper and lower portions - correct Answer-transverse plane
standing, feet together, arms at sides, palms forward/standing with arms lank and palms
forward - correct Answer-Normal Anatomical Position
Updated
Ethics is the knowledge of what is right conduct versus what is wrong conduct. There
are also choices involved in ethics which may have more to do with morals. Ethical
behavior is never prejudiced or biased. For example, you may have to make a choice
regarding a co-worker or even a patient.
Examples:
A co-worker of yours is consistently late. She often asks you to cover for her when she
is late. She asks you not to tell and she will return the favor if you are ever going to be
late. What would you do?
You suspect a patient is being abused. There are bruises all over their body. The
explanation given regarding those bruises is weak. What should you do? It is your
ethical duty to provide emotional support. If you suspect any type of abuse, share/report
your concerns to the RN immediately. - correct Answer-Ethics
Laws are rules of conduct made by a government body.
Criminal laws are concerned with offenses against the public and civil laws are
concerned with relationships between people. - correct Answer-Laws
a wrong committed against a person or the person's property. Torts may be intentional
or unintentional. - correct Answer-Tort
an unintentional wrong. - correct Answer-Negligence
negligence by a professional person (unintentional) - correct Answer-Malpractice
acts that are meant to be harmful. - correct Answer-Intentional tort
injuring a person's name and reputation by making false statements to a third person -
correct Answer-Defamation
Making false statements in print, writing, or through pictures or drawings - correct
Answer-Libel
making false statements orally - correct Answer-Slander
,violating a person's right not to have his or her private affairs exposed - correct Answer-
Invasion of privacy
Saying or doing something to trick, fool, or deceive a person - correct Answer-Fraud
intentionally attempting or threatening to touch a person's body without the person's
consent - correct Answer-Assault
touching a person's body without his or her consent - correct Answer-Battery
when the person clearly understands what is going to be done - correct Answer-
Informed Consent
when a provider withdraws from the care of a patient without reasonable notice of
discharge - correct Answer-Abandonment
lack of informed consent and violation of standard of care - correct Answer-Two types of
civil actions
How you communicate is just as important as what you communicate. Written
communication must always be professional. Charting, a form of communication, should
be as accurate as possible. Medical charts are legal documents. - correct Answer-
Communication methods
o Face the person
o Have good eye contact
o Lean toward the person
o Respond to the person
o Paraphrasing - restate the person's message in your own words. An excellent way to
show you are listening.
o Clarifying - lets you make sure that you understand the message.
o Silence - sometimes nothing needs to be said. Silence is a powerful message. -
correct Answer-Good listeners apply the following skills:
1.) Kinesics - the study of nonverbal communication
a.) kinesic slip - where verbal and nonverbal messages do not match
2.) Zones of comfort
-intimate space (18 inches or closer)
-personal space (18 in. to 4 ft)
-social space (4 ft to 12 ft)
-public space (12 ft or more) - correct Answer-Nonverbal Communication
When speaking on the phone always identify yourself to the caller. Convey to the
person your undivided attention and willingness to help. Listen without interrupting,
,provide reasonable alternatives for the caller and take a clear concise message in order
for the call to be returned. The following steps will ensure proper telephone etiquette:
Answer the telephone promptly and kindly. Never allow an angry or aggressive caller to
upset you; remain calm and composed. Speak clearly and concisely. Be sure to ask the
caller's permission before placing them on hold
Understanding a patient's feeling is important. They may be anxious, nervous or even
frightened. Empathy, having an understanding and compassion for what they may be
experiencing, is a good characteristic to have in order to relate to your patients. - correct
Answer-Phone Etiquette
E-mail is a quick and easy way to communicate. Keep these handy tips in mind when
using email to communicate:
• Use a personal name if your system allows it.
• Fill in the subject line to identify your message.
• Do not write a message with upper case as this may be perceived as expressing
anger.
• ALWAYS CHECK WHO THE RECEIVER OF THE EMAIL IS BEFORE YOU CLICK
SEND. This can be quite embarrassing if the email goes to the wrong recipient.
• Use "please" and "thank you".
• Remember, email could be used as a legal document. Never threaten or intimidate
someone; even in jest. - correct Answer-Email Communication
Narrative - written description of patient's visits in chronological order. No Shows are
documented in a patient's chart
SOAP Note Charting - method that tracks subjective, objective, assessment and plan
for a patient's visit.
o Subjective - patient's statements (chief complaint)
o Objective - observations made by the medical assistant, examination findings and vital
signs
o Assessment - doctor's diagnosis
o Plan - health care providers prescribed plan of action
POMR - Problem-Oriented Medical Record Charting - tracks a patient's problems
throughout medical care. Each problem is assigned a number and the number is
referenced when the patient comes in for care.
Flow Charts - visual tools that help track certain information in patient's medical records
like an infant's/child's growth. When charting weight, the patient's weight must be
recorded to the nearest ¼ pound.
Progress Notes - daily chart notes made during p - correct Answer-Forms of Charting
, Medical Records are a written account of a person's condition and response to
treatment and care. There are many parts to a medical record including:
o Admission sheet
o Nursing history
o Graphic sheet
o Progress notes
o Flow sheets
o Reporting is the oral account of care and recording is the written account of care and
observations
o Assessment involves collecting information about the person and observation is using
the sense of sight, hearing, touch and smell to collect information.
o Objective Data: is information that is heard, felt or smelled. Subjective data are things
a person tells you about that you cannot observe through your senses.
o Chief complaint - what the patient is there for. This could be a situation where a
medical assistant's signature may be required. - correct Answer-Medical Records
Comes before the root word - correct Answer-Prefix
Relating to specific body parts - correct Answer-Root word
comes after the root word - correct Answer-Suffix
Makes the word easier to say - correct Answer-Combining vowel
front part of the body - correct Answer-Ventral
back part of the body - correct Answer-Dorsal
in front of - correct Answer-Anterior
toward the back of the body - correct Answer-Posterior
Toward the midline of the body - correct Answer-Medial
toward the side of the body - correct Answer-Lateral
closest to the point of origin - correct Answer-Proximal
away from the point of origin - correct Answer-Distal
Divides the body into front and back portions. - correct Answer-Frontal plane
divides the body into upper and lower portions - correct Answer-transverse plane
standing, feet together, arms at sides, palms forward/standing with arms lank and palms
forward - correct Answer-Normal Anatomical Position
