FLETC BOP Final Exam Questions With
Verified Answers | Latest Updated 2025/2025
Graded A+.
Intervene, take responsibility for resolving the situation,
Get both sides of the story - answerWhat responsibilities do a correctional workers have to
keep conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - answerWhat are the four main points to remember about
communicating attention while you listen?
Sit or lean forward,
Keep still,
Be aware of the look on your face - answerYour overall body language makes a big
difference and encouraging someone to talk to you what are some key things to remember?
Paraphrasing and reflecting - answerWhat to techniques is involved in responding
During the convo - answerWhen does paraphrasing occur?
At the end of the conversation - answerWhen does summarizing occur?
Rephrasing the message in your own words - answerWhat is paraphrasing?
Deals with emotions - answerWhat is reflecting?
, Way to go about getting information from someone - answerWhat is probing?
Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information -
answerWhat are the do's in probing?
A brief statement highlighting the main points of discussion in feeding them back to the
other party for clarification - answerWhat is summarizing?
Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - answerWhat are the steps on how to obtain closure?
How a person typically ask and interacts with others - answerWhat are behavioral
patterns?
Predatory
Average
Weak
Psychologically disturbed - answerWhat are the four types of inmates?
Lacks a conscience rarely feel the emotion has an inflated view of himself he is restless and
easily bored openly aggressive and confrontational generally feels hostile towards
Verified Answers | Latest Updated 2025/2025
Graded A+.
Intervene, take responsibility for resolving the situation,
Get both sides of the story - answerWhat responsibilities do a correctional workers have to
keep conflicts from escalating?
Maintain eye contact,
Attentive posture positioning and body language
Follow the speaker verbally
You silence effectively - answerWhat are the four main points to remember about
communicating attention while you listen?
Sit or lean forward,
Keep still,
Be aware of the look on your face - answerYour overall body language makes a big
difference and encouraging someone to talk to you what are some key things to remember?
Paraphrasing and reflecting - answerWhat to techniques is involved in responding
During the convo - answerWhen does paraphrasing occur?
At the end of the conversation - answerWhen does summarizing occur?
Rephrasing the message in your own words - answerWhat is paraphrasing?
Deals with emotions - answerWhat is reflecting?
, Way to go about getting information from someone - answerWhat is probing?
Identify an area that needs to be explored further
Use open ended questions and statements to probe for additional information -
answerWhat are the do's in probing?
A brief statement highlighting the main points of discussion in feeding them back to the
other party for clarification - answerWhat is summarizing?
Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions - answerWhat are the steps on how to obtain closure?
How a person typically ask and interacts with others - answerWhat are behavioral
patterns?
Predatory
Average
Weak
Psychologically disturbed - answerWhat are the four types of inmates?
Lacks a conscience rarely feel the emotion has an inflated view of himself he is restless and
easily bored openly aggressive and confrontational generally feels hostile towards
