C215 WGU Study Guide Latest

C215 WGU Study Guide Latest Internal resource constraint - A regular bottleneck Capacity-constrained - Bottleneck caused by inefficient usage Customer Relationship Management (CRM) - Software solutions that enable the firm to collect customer-specific data allowance factor - the amount of time the analyst allows for personal time, fatigue, and unavoidable delays appraisal costs - Costs incurred in the process of uncovering defects common - Random causes that cannot be identified consumer's risk - The chance of accepting a lot that contains a greater number of defects than the LTPD limit. Control Chart - A graph that shows whether a sample of data falls within the common or normal range of variation Control charts - Charts used to evaluate whether a process is operating within set expectations. Causal Models - based on the assumption that the variable being forecast is related to other variables in the environment Checklist - A list of common defects and the number of observed occurrences of these defects. Economic Feasibility - The cost of the job should be less than the value it adds Cycles - Data patterns created by economic fluctuations decision tree - Modeling tool used to evaluate independent decisions that must be made in sequence Delphi Method - approach to forecasting in which a forecast is the product of a consensus among a group of experts correlation coefficient formula - Statistic that measures the direction and strength of the linear relationship between two variables Cross-functional Decision Making - the coordinated interaction and decision making that occur among the different functions of the organization Backward scheduling - scheduling backward from a due date Balance Delay - The amount by which the line efficiency falls short of 100% Behavioral Feasibility - degree to which the job is intrinsically satisfying to the employee Descriptive Statistics - Statistics used to describe quality characteristics and relationships Design Capacity - The maximum output rate that can be achieved by a facility under ideal conditions. Customer Relationship Management (CRM) - software solutions that enable the firm to collect customer-specific data elemental time data - establish standards based on previously completed time studies, stored in an organization's database Frequency of Occurrence - how often the work element must be done each cycle Job Design - Specifies the contents of the job. job enlargement - broadening the types of tasks performed in a job by the worker job enrichment - A vertical expansion of the job through increased worker responsibility job rotation - enlarging jobs by moving employees among several different jobs Mean observed time - The average of the observation times for each of the work elements Methods Analysis - process concerned with the detailed process for doing a particular job Normal Time - the time necessary to complete an activity under normal conditions Performance rating factor - a subjective estimate of a worker's pace relative to a normal work pace Predetermined time data - published database of elemental time data used for establishing standard times problem-solving team - Small groups of employees and supervisors trained in problemsolving techniques who meet to identify, analyze, and propose solutions to workplace problems standard time - The length of time it should take a qualified worker using appropriate process and tools to complete a specific job, allowing time for personal fatigue and unavoidable delays Technical feasibility - the job must be physically and mentally doable work measurement - Determining how long it should take to do a job.