Giant Eagle Pharmacy Onboarding
Exam|47 Q’s and A’s
HIPAA - -Health Insurance Portability and Accountability Act
- If you drop a pill, you should? - -Dispose of it!
- True or False: If a robbery occurs you should stop the robber - -False! You
should remain calm and cooperate, Keep your hands in sight and give the
person whatever they want. Notify law enforcement afterwards.
- Sort and Remove, Shine and Inspect, Set Locations, Systematize, Stay The
Course, and Safety are all steps in what system? - -The 6S System
- Continuous Quality Improvement Program - -Quarterly meetings held
inside a giant eagle location before/after business hours. They are
mandatory for ALL Pharmacy Team Members!
- A Pharmacy Incident is? - -A mess up that the customers knows about!
- A Quality Related Event (QRE) is? - -a defect without regard to whether the
patient received the prescription. A QRE does not typically involve the
patient as it occurs before the patient receives the medication. Anytime a
QRE occurs, you must stop the workflow IMMEDIATELY and contact the
appropriate station for the QRE to be reviewed and corrected. A QRE should
never be allowed to proceed to the next station in the filling process. The
pharmacist on duty should also be informed of the QRE so appropriate
coaching can occur.
- Document the QRE or incident,
Investigate where the process broke down,
Communicate the findings with all Team Members, and
Discuss solutions from information gathered to reduce the chance of
repeating the same mistake
Are steps in what process? - -Root Cause Analysis
- This notice describes how medical information may be used or disclosed
and how to get access to this information.
This is offered once a year or if the patient is new. - -Privacy Practice
- You must be ___ years old to buy Sudafed. - -18!
- This act requires pharmacies to keep patient profiles to assist the
Pharmacist in reviewing allergies and medication interactions. It helps
, Pharmacists to offer counseling about the proper use of prescriptions. It was
originally intended just for Medicaid recipients, it is now interpreted as
applying to ALL patients - -OBRA
- NDC - -National Drug Code 5-4-2
- NDC 5 stands for? - -Manufacturer
- NDC 4 stands for? - -Drug
- NDC 2 stands for? - -Pack Size (Bottle Size)
- Drugs are pulled from the shelf _____ days before their expiration. - -90
- Hard Pull is done every... - -Saturday. Once a week
- Four Steps Of Great Service - -Welcome, Ask and Fulfill, Go the Extra Mile,
Thank and Invite Back
- Acknowledge Patients at _____ feet. Offer a prompt and friendly greeting at
___ feet. - -10/4 rule!
- Steps to Great Service Recovery - -Listen, Apologize, Solve, Thank, Record
- Volance helps with? - -Translation
- When transferring a prescription. The ___ pharmacy should call. - -
Receiving Pharmacy calls
- Clavamox
Heartgard Plus
Meloxidyl
Nexgard K9
Rimadyl
Vetsulin
Are all examples of? - -Pet Medicines
- Insurance Carriers are also called? - -Third Party
- Four third party payors. - -Medicare
Medicaid
Private Payor
Discount/Manufacturer Coupon Card
- Information needed to process and insurance claim. - -Rx Bin Number
Exam|47 Q’s and A’s
HIPAA - -Health Insurance Portability and Accountability Act
- If you drop a pill, you should? - -Dispose of it!
- True or False: If a robbery occurs you should stop the robber - -False! You
should remain calm and cooperate, Keep your hands in sight and give the
person whatever they want. Notify law enforcement afterwards.
- Sort and Remove, Shine and Inspect, Set Locations, Systematize, Stay The
Course, and Safety are all steps in what system? - -The 6S System
- Continuous Quality Improvement Program - -Quarterly meetings held
inside a giant eagle location before/after business hours. They are
mandatory for ALL Pharmacy Team Members!
- A Pharmacy Incident is? - -A mess up that the customers knows about!
- A Quality Related Event (QRE) is? - -a defect without regard to whether the
patient received the prescription. A QRE does not typically involve the
patient as it occurs before the patient receives the medication. Anytime a
QRE occurs, you must stop the workflow IMMEDIATELY and contact the
appropriate station for the QRE to be reviewed and corrected. A QRE should
never be allowed to proceed to the next station in the filling process. The
pharmacist on duty should also be informed of the QRE so appropriate
coaching can occur.
- Document the QRE or incident,
Investigate where the process broke down,
Communicate the findings with all Team Members, and
Discuss solutions from information gathered to reduce the chance of
repeating the same mistake
Are steps in what process? - -Root Cause Analysis
- This notice describes how medical information may be used or disclosed
and how to get access to this information.
This is offered once a year or if the patient is new. - -Privacy Practice
- You must be ___ years old to buy Sudafed. - -18!
- This act requires pharmacies to keep patient profiles to assist the
Pharmacist in reviewing allergies and medication interactions. It helps
, Pharmacists to offer counseling about the proper use of prescriptions. It was
originally intended just for Medicaid recipients, it is now interpreted as
applying to ALL patients - -OBRA
- NDC - -National Drug Code 5-4-2
- NDC 5 stands for? - -Manufacturer
- NDC 4 stands for? - -Drug
- NDC 2 stands for? - -Pack Size (Bottle Size)
- Drugs are pulled from the shelf _____ days before their expiration. - -90
- Hard Pull is done every... - -Saturday. Once a week
- Four Steps Of Great Service - -Welcome, Ask and Fulfill, Go the Extra Mile,
Thank and Invite Back
- Acknowledge Patients at _____ feet. Offer a prompt and friendly greeting at
___ feet. - -10/4 rule!
- Steps to Great Service Recovery - -Listen, Apologize, Solve, Thank, Record
- Volance helps with? - -Translation
- When transferring a prescription. The ___ pharmacy should call. - -
Receiving Pharmacy calls
- Clavamox
Heartgard Plus
Meloxidyl
Nexgard K9
Rimadyl
Vetsulin
Are all examples of? - -Pet Medicines
- Insurance Carriers are also called? - -Third Party
- Four third party payors. - -Medicare
Medicaid
Private Payor
Discount/Manufacturer Coupon Card
- Information needed to process and insurance claim. - -Rx Bin Number
