q
TEST BANK For
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Human Resources Management in Canada
q q q q
15th Canadian Edition by Gary Dessler
q q q q q
q Chapters 1 - 17
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,q
, q
Answers are at the end of each Chapter
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Chapter 1q
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
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1) Human resources management refers to: q q q q
A) the management of people in organizations.
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B) concepts and techniques for organizing work activities.
q q q q q q
C) all managerial activities.
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D) concepts and techniques used in leading people at work.
q q q q q q q q
E) management techniques for controlling people at work. q q q q q q
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
q q q q q q q q q q q q q
A) physical capital. q
B) management's philosophy. q
C) human capital. q
D) production capital. q
E) cultural diversity. q
3) Human resources practices that support strategy include:
q q q q q q
A) performance management. q
B) production scheduling. q
C) policies and procedures. q q
D) staffing practices. q
E) rewards practices. q
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating
q q q q q q q q q q q q q q q
to financial results, customers, internal business processes and human capital management. This system is knows
q q q q q q q q q q q q q q q
as the:
q q
A) HRIS.
B) balanced strategy. q
C) Human Capital Index. q q
D) balanced scorecard. q
E) none of the above. q q q
5) You have been tasked with building employee engagement at the firm you work for. Strategic human
q q q q q q q q q q q q q q q
resources initiatives you would consider implementing include:
q q q q q q q
A) employee recognition programs and management development programs.
q q q q q q
B) diversity programs. q
C) employee recognition programs. q q
D) employee relations activity. q q
E) job design indicators.
q q
6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
q q q q q q q q q q q q q
following is an operational responsibility?
q q q q q
A) setting goals and objectives q q q
B) collecting metrics q
C) analyzing metrics q
D) interpreting human right laws q q q
E) interpreting health and safety legislation q q q q
, q
7) Being completely familiar with employment legislation, HR policies and procedures, collective
q q q q q q q q q q
agreements, and the outcome of recent arbitration hearings and court decisions is most closely related with which
q q q q q q q q q q q q q q q q q
of the following HR activities?
q q q q q
A) serving as a consultant q q q
B) formulating policies and procedures q q q
C) offering advice q
D) providing services q
E) serving as a change agent q q q q
8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is
q q q q q q q q q q q q q q q
known as
q q
A) hiring temporary employees. q q
B) payroll and benefits administration. q q q
C) contract administration. q
D) outsourcing.
E) labour-management relations. q
9) The company's plan for how it will balance its internal strengths and weaknesses with external
q q q q q q q q q q q q q q
opportunities and threats in order to maintain competitive advantage is known as
q q q q q q q q q q q q
A) HR strategy. q
B) strategy.
C) environmental scanning. q
D) policies and procedures. q q
E) none of the above. q q q
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify
q q q q q q q q q q q q q q
competitor compensation and incentive plans, information about pending legislative changes and availability of
q q q q q q q q q q q q q
talent in the labour market for the upcoming strategic planning meeting. Rita was conducting:
q q q q q q q q q q q q q q
A) environmental scanning. q
B) an employee engagement survey.
q q q
C) an external market survey.
q q q
D) an envrionmental study.
q q
E) an external opportunities/threats study.
q q q
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's
q q q q q q q q q q q q q q q q q
sales force due to an economic downturn. He was also involved in arranging for outplacement services and
q q q q q q q q q q q q q q q q q
employee retention programs as well as restructuring of the business following the downsizing. This is an example
q q q q q q q q q q q q q q q q q
of HR's role in:
q q q q
A) formulating strategy. q
B) operational activities. q
C) environmental scanning. q
D) environmental scanning and executing strategy. q q q q
E) executing strategy. q
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known
q q q q q q q q q q q q q q q q
as:
q
A) organizational climate. q
B) the strategic plan.
q q
C) the mission statement.
q q
D) organizational culture. q
E) the pervading atmosphere.
q q
TEST BANK For
q q q
Human Resources Management in Canada
q q q q
15th Canadian Edition by Gary Dessler
q q q q q
q Chapters 1 - 17
q q q
,q
, q
Answers are at the end of each Chapter
q q q q q q q
Chapter 1q
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
q q q q q q q q q q q q q
1) Human resources management refers to: q q q q
A) the management of people in organizations.
q q q q q
B) concepts and techniques for organizing work activities.
q q q q q q
C) all managerial activities.
q q
D) concepts and techniques used in leading people at work.
q q q q q q q q
E) management techniques for controlling people at work. q q q q q q
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
q q q q q q q q q q q q q
A) physical capital. q
B) management's philosophy. q
C) human capital. q
D) production capital. q
E) cultural diversity. q
3) Human resources practices that support strategy include:
q q q q q q
A) performance management. q
B) production scheduling. q
C) policies and procedures. q q
D) staffing practices. q
E) rewards practices. q
4) A company utilizes a system to measure the impact of Human Resources which balances measures relating
q q q q q q q q q q q q q q q
to financial results, customers, internal business processes and human capital management. This system is knows
q q q q q q q q q q q q q q q
as the:
q q
A) HRIS.
B) balanced strategy. q
C) Human Capital Index. q q
D) balanced scorecard. q
E) none of the above. q q q
5) You have been tasked with building employee engagement at the firm you work for. Strategic human
q q q q q q q q q q q q q q q
resources initiatives you would consider implementing include:
q q q q q q q
A) employee recognition programs and management development programs.
q q q q q q
B) diversity programs. q
C) employee recognition programs. q q
D) employee relations activity. q q
E) job design indicators.
q q
6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
q q q q q q q q q q q q q
following is an operational responsibility?
q q q q q
A) setting goals and objectives q q q
B) collecting metrics q
C) analyzing metrics q
D) interpreting human right laws q q q
E) interpreting health and safety legislation q q q q
, q
7) Being completely familiar with employment legislation, HR policies and procedures, collective
q q q q q q q q q q
agreements, and the outcome of recent arbitration hearings and court decisions is most closely related with which
q q q q q q q q q q q q q q q q q
of the following HR activities?
q q q q q
A) serving as a consultant q q q
B) formulating policies and procedures q q q
C) offering advice q
D) providing services q
E) serving as a change agent q q q q
8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is
q q q q q q q q q q q q q q q
known as
q q
A) hiring temporary employees. q q
B) payroll and benefits administration. q q q
C) contract administration. q
D) outsourcing.
E) labour-management relations. q
9) The company's plan for how it will balance its internal strengths and weaknesses with external
q q q q q q q q q q q q q q
opportunities and threats in order to maintain competitive advantage is known as
q q q q q q q q q q q q
A) HR strategy. q
B) strategy.
C) environmental scanning. q
D) policies and procedures. q q
E) none of the above. q q q
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify
q q q q q q q q q q q q q q
competitor compensation and incentive plans, information about pending legislative changes and availability of
q q q q q q q q q q q q q
talent in the labour market for the upcoming strategic planning meeting. Rita was conducting:
q q q q q q q q q q q q q q
A) environmental scanning. q
B) an employee engagement survey.
q q q
C) an external market survey.
q q q
D) an envrionmental study.
q q
E) an external opportunities/threats study.
q q q
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's
q q q q q q q q q q q q q q q q q
sales force due to an economic downturn. He was also involved in arranging for outplacement services and
q q q q q q q q q q q q q q q q q
employee retention programs as well as restructuring of the business following the downsizing. This is an example
q q q q q q q q q q q q q q q q q
of HR's role in:
q q q q
A) formulating strategy. q
B) operational activities. q
C) environmental scanning. q
D) environmental scanning and executing strategy. q q q q
E) executing strategy. q
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known
q q q q q q q q q q q q q q q q
as:
q
A) organizational climate. q
B) the strategic plan.
q q
C) the mission statement.
q q
D) organizational culture. q
E) the pervading atmosphere.
q q
