JMESI - Change and Innovation One:
Overview and Tools
What is the purpose of problem-solving mechanisms? - CORRECT ANSWER: To minimize
loss of productivity and ensure effective implementation of change
What does the Managing Change model show the importance of? - CORRECT ANSWER:
Importance of comprehensive planning for change
Which of the following tools is used for exploring ideas, presenting a concept, and getting
feedback as well as to identify variables to include on a survey? - CORRECT ANSWER:
Focus groups
The clinical or nursing model that is a familiar framework for the staff at the healthcare
organization is - CORRECT ANSWER: The APIE Model (Assess, Plan, Implement,
Evaluate)
In Lewin's Change Management Template, unfreezing is meant to - CORRECT ANSWER:
Assess readiness for change, including any reasons why individuals or groups are resistant
Which of the following frameworks is most appropriate for an organization-wide assessment? -
CORRECT ANSWER: Malcolm Baldrige Quality Award Criteria
What is the basic purpose of examining a problem over time? - CORRECT ANSWER: To
determine if the problem consistently manifests itself and is not a one-time event
Change management planning begins with the set-up of ________ to support the change process.
- CORRECT ANSWER: Structures
Which change management assessment tool is used to obtain first-hand appreciation of issues? -
CORRECT ANSWER: Observations
One way to assess the need and magnitude of change is through - CORRECT ANSWER:
Triangulation
Which is a key characteristic of innovative organizations? - CORRECT ANSWER: Easy
shifting of departmental lines
Overview and Tools
What is the purpose of problem-solving mechanisms? - CORRECT ANSWER: To minimize
loss of productivity and ensure effective implementation of change
What does the Managing Change model show the importance of? - CORRECT ANSWER:
Importance of comprehensive planning for change
Which of the following tools is used for exploring ideas, presenting a concept, and getting
feedback as well as to identify variables to include on a survey? - CORRECT ANSWER:
Focus groups
The clinical or nursing model that is a familiar framework for the staff at the healthcare
organization is - CORRECT ANSWER: The APIE Model (Assess, Plan, Implement,
Evaluate)
In Lewin's Change Management Template, unfreezing is meant to - CORRECT ANSWER:
Assess readiness for change, including any reasons why individuals or groups are resistant
Which of the following frameworks is most appropriate for an organization-wide assessment? -
CORRECT ANSWER: Malcolm Baldrige Quality Award Criteria
What is the basic purpose of examining a problem over time? - CORRECT ANSWER: To
determine if the problem consistently manifests itself and is not a one-time event
Change management planning begins with the set-up of ________ to support the change process.
- CORRECT ANSWER: Structures
Which change management assessment tool is used to obtain first-hand appreciation of issues? -
CORRECT ANSWER: Observations
One way to assess the need and magnitude of change is through - CORRECT ANSWER:
Triangulation
Which is a key characteristic of innovative organizations? - CORRECT ANSWER: Easy
shifting of departmental lines
