DMCP Study Guide Questions with Accurate
Answers
DMC Competencies correct answer DMC Business, Client, Sales, Operations
Accepted Practices Exchange Initiative (APEX) correct answer An initiative of the meetings, conventions
and exhibitions industry managed by the CIC. APEX develops and manages the implementation of
accepted practices (voluntary standards) for the industry.
Accredited Destination Management Company (ADMC) correct answer An accreditation offered by the
Association of Destination Management Executives International that is based on a set of high standards
that demonstrate advanced knowledge and experience essential to the practice of destination
management.
Act of God correct answer An extraordinary natural event such as extreme weather, flood, hurricanes,
tornadoes, earthquake or similar natural disaster that cannot be reasonably foreseen or prevented over
which a contracting party has no reasonable control, making performance of the contract illegal,
impracticable or impossible, thus the parties have no legal responsibility to continue performance of the
contract.
Additional Insured correct answer An individual or organization listed as covered by a primary insurance
agreement.
Administrative Staff correct answer The person responsible for the timely and accurate production of
client proposals and contracts, word processing, as well as information and database management.
Advertising correct answer Information about an event that the organizer pays to have printed or
announced in various forms of media (for example: press, TV, radio, cinema, outdoor).
Agreement for Services correct answer A formal document outlining proposed services, space or
products which becomes binding upon signature by authorized representatives of both parties. Same as
a contract.
Ambient Light correct answer Level of illumination from natural lighting sources already existing in an
environment.
,Amenity correct answer An onsite gift given to attendees during a meeting or incentive trip.
American Service correct answer Food is plated in the kitchen and placed before the guest. Side dishes
are used for bread and butter and salad. Food is served from the left, beverages from the right, and all
items are removed from the right. This is generally the service used for banquets.
American Society of Composers, Authors and Publishers (ASCAP) correct answer A membership
organization that represents individuals who hold the copyrights to music written in the US and grants
licensing agreements for the performance of that music.
Americans with Disabilities Act (ADA) correct answer U.S. legislation passed in 1990 requiring public
buildings (offices, hotels, restaurants, etc.) to make adjustments meeting minimum standards to make
their facilities accessible to individuals with physical disabilities. Access also covers transportation.
Amplifier (Amp) correct answer A device that increases the voltage and/or power level of signals fed
through it enabling sound to be intensified.
Antivirus Software correct answer Used to prevent, detect and remove malware, including computer
viruses, worms and Trojan horses. Such programs may also prevent and remove adware, spyware and
other forms of malware.
Application Software correct answer Allows end users to accomplish one or more specific tasks, not
directly computer development related. Typical applications to include word processing, spreadsheets,
databases, image editing, and telecommunications (for example the Internet and everything that flows
on nit).
Applied Ethics correct answer The field of ethics that deals with ethical questions in many fields such as
medical, technical, legal and business ethics.
Assistant Chief / Lead Dispatcher correct answer The onsite staff member second in command of the
transportation system. Assists the lead dispatcher and fills in when the lead dispatcher is not onsite.
Normally the assistant lead dispatcher is assigned to the command center.
,Association of Destination Management Executives International (ADMEI) correct answer A North-
American based non-profit, non-partisan, trade association dedicated to increasing the professionalism
and effectiveness of destination management through education, promotion of ethical practices and
availability of information to the meetings, convention and incentive travel industries, as well as the
general public.
Attraction correct answer A natural or man-made facility, location or activity that offers items of specific
interest.
Attrition correct answer The difference between the actual number of sleeping rooms picked-up (or
food-and-beverage covers or revenue projections) and the number or formulas agreed to in the terms of
the facility's contract. Usually there is an allowable shortfall before damages are assessed.
Audiovisual (A/V) correct answer Equipment, materials and teaching aids used in sound and visual
presentations, such as television monitors, video, sound equipment, etc.
Auditorium Setup correct answer Seating arrangement where chairs are arranged in rows facing head
table, stage or speaker. No tables are used for the audience. Variations are semicircular and V-shaped.
Same as Theater setup
Automobile Insurance correct answer Insurance for collision and liability, which covers collision,
comprehensive, rental and towing.
A/V contractor correct answer A supplier of technical staff and audiovisual equipment (foe example:
projectors, screens, sound system, video and staging).
Backup software correct answer Computer program used to preform a complete backup file, data,
database, system or server. The backup software enables a user to make an exact duplicate of
everything contained on the original source
Banquet Event Order (BEO) correct answer The form most often used by hotels to provide details to
personnel concerned with specific food and beverage function or event room setup.
, Banquet setup correct answer Seating arrangement where typically a grouping of rounds is set in such a
way to facilitate the serving of food, most often a hexagonal or square pattern
Bill of lading (B/L) correct answer A document that establishes the terms of a contract between a
shipper and a transportation company under which freight is to be moved between specified points for
a specified charge. Usually prepared by the shipper of forms issued by the carrier, it serves as a
document of title, a contract of carriage and a receipt of goods.
Blind arrivals correct answer Arrivals without the benefit of a manifest
Blogs correct answer A type of website, usually maintained by an individual with regular entries of
commentary, descriptions of events or other material such as graphics or video
Boardroom style setup correct answer Seating arrangement in which rectangle or oval shaped tables are
set up with chairs on both sides and ends. Same as Conference setup.
Boxed meal correct answer A light meal served in a box that contains condiments and utensils. Often
used with tours and recreational programs
Breakage correct answer Expenses budgeted for a tour but not used or extended, thus resulting in
additional profit to the operator.
Broadcast Music, Inc. (BMI) correct answer A music licensing organization that represents individuals
who hold the copyrights to music written in the United States. Also grants licensing agreements for the
performance of music.
Buffet service correct answer An assortment of foods offered on a table and guests serve themselves.
Business ethics correct answer A form of applied or professional ethics that examines ethical principles
and moral or ethical problems that arise in a business environment. It applies to all aspects of business
conduct and is relevant to the conduct of individuals and business organizations as a whole. Also called
Corporate Ethics.
Answers
DMC Competencies correct answer DMC Business, Client, Sales, Operations
Accepted Practices Exchange Initiative (APEX) correct answer An initiative of the meetings, conventions
and exhibitions industry managed by the CIC. APEX develops and manages the implementation of
accepted practices (voluntary standards) for the industry.
Accredited Destination Management Company (ADMC) correct answer An accreditation offered by the
Association of Destination Management Executives International that is based on a set of high standards
that demonstrate advanced knowledge and experience essential to the practice of destination
management.
Act of God correct answer An extraordinary natural event such as extreme weather, flood, hurricanes,
tornadoes, earthquake or similar natural disaster that cannot be reasonably foreseen or prevented over
which a contracting party has no reasonable control, making performance of the contract illegal,
impracticable or impossible, thus the parties have no legal responsibility to continue performance of the
contract.
Additional Insured correct answer An individual or organization listed as covered by a primary insurance
agreement.
Administrative Staff correct answer The person responsible for the timely and accurate production of
client proposals and contracts, word processing, as well as information and database management.
Advertising correct answer Information about an event that the organizer pays to have printed or
announced in various forms of media (for example: press, TV, radio, cinema, outdoor).
Agreement for Services correct answer A formal document outlining proposed services, space or
products which becomes binding upon signature by authorized representatives of both parties. Same as
a contract.
Ambient Light correct answer Level of illumination from natural lighting sources already existing in an
environment.
,Amenity correct answer An onsite gift given to attendees during a meeting or incentive trip.
American Service correct answer Food is plated in the kitchen and placed before the guest. Side dishes
are used for bread and butter and salad. Food is served from the left, beverages from the right, and all
items are removed from the right. This is generally the service used for banquets.
American Society of Composers, Authors and Publishers (ASCAP) correct answer A membership
organization that represents individuals who hold the copyrights to music written in the US and grants
licensing agreements for the performance of that music.
Americans with Disabilities Act (ADA) correct answer U.S. legislation passed in 1990 requiring public
buildings (offices, hotels, restaurants, etc.) to make adjustments meeting minimum standards to make
their facilities accessible to individuals with physical disabilities. Access also covers transportation.
Amplifier (Amp) correct answer A device that increases the voltage and/or power level of signals fed
through it enabling sound to be intensified.
Antivirus Software correct answer Used to prevent, detect and remove malware, including computer
viruses, worms and Trojan horses. Such programs may also prevent and remove adware, spyware and
other forms of malware.
Application Software correct answer Allows end users to accomplish one or more specific tasks, not
directly computer development related. Typical applications to include word processing, spreadsheets,
databases, image editing, and telecommunications (for example the Internet and everything that flows
on nit).
Applied Ethics correct answer The field of ethics that deals with ethical questions in many fields such as
medical, technical, legal and business ethics.
Assistant Chief / Lead Dispatcher correct answer The onsite staff member second in command of the
transportation system. Assists the lead dispatcher and fills in when the lead dispatcher is not onsite.
Normally the assistant lead dispatcher is assigned to the command center.
,Association of Destination Management Executives International (ADMEI) correct answer A North-
American based non-profit, non-partisan, trade association dedicated to increasing the professionalism
and effectiveness of destination management through education, promotion of ethical practices and
availability of information to the meetings, convention and incentive travel industries, as well as the
general public.
Attraction correct answer A natural or man-made facility, location or activity that offers items of specific
interest.
Attrition correct answer The difference between the actual number of sleeping rooms picked-up (or
food-and-beverage covers or revenue projections) and the number or formulas agreed to in the terms of
the facility's contract. Usually there is an allowable shortfall before damages are assessed.
Audiovisual (A/V) correct answer Equipment, materials and teaching aids used in sound and visual
presentations, such as television monitors, video, sound equipment, etc.
Auditorium Setup correct answer Seating arrangement where chairs are arranged in rows facing head
table, stage or speaker. No tables are used for the audience. Variations are semicircular and V-shaped.
Same as Theater setup
Automobile Insurance correct answer Insurance for collision and liability, which covers collision,
comprehensive, rental and towing.
A/V contractor correct answer A supplier of technical staff and audiovisual equipment (foe example:
projectors, screens, sound system, video and staging).
Backup software correct answer Computer program used to preform a complete backup file, data,
database, system or server. The backup software enables a user to make an exact duplicate of
everything contained on the original source
Banquet Event Order (BEO) correct answer The form most often used by hotels to provide details to
personnel concerned with specific food and beverage function or event room setup.
, Banquet setup correct answer Seating arrangement where typically a grouping of rounds is set in such a
way to facilitate the serving of food, most often a hexagonal or square pattern
Bill of lading (B/L) correct answer A document that establishes the terms of a contract between a
shipper and a transportation company under which freight is to be moved between specified points for
a specified charge. Usually prepared by the shipper of forms issued by the carrier, it serves as a
document of title, a contract of carriage and a receipt of goods.
Blind arrivals correct answer Arrivals without the benefit of a manifest
Blogs correct answer A type of website, usually maintained by an individual with regular entries of
commentary, descriptions of events or other material such as graphics or video
Boardroom style setup correct answer Seating arrangement in which rectangle or oval shaped tables are
set up with chairs on both sides and ends. Same as Conference setup.
Boxed meal correct answer A light meal served in a box that contains condiments and utensils. Often
used with tours and recreational programs
Breakage correct answer Expenses budgeted for a tour but not used or extended, thus resulting in
additional profit to the operator.
Broadcast Music, Inc. (BMI) correct answer A music licensing organization that represents individuals
who hold the copyrights to music written in the United States. Also grants licensing agreements for the
performance of music.
Buffet service correct answer An assortment of foods offered on a table and guests serve themselves.
Business ethics correct answer A form of applied or professional ethics that examines ethical principles
and moral or ethical problems that arise in a business environment. It applies to all aspects of business
conduct and is relevant to the conduct of individuals and business organizations as a whole. Also called
Corporate Ethics.
