SRNA EXAM 1 MODULE #2
holism - Answers :consider the whole person meaning physical, social, psychological
and spiritual parts of the person
what occurs when you only consider a person's physical condition? - Answers :ignore
person's ability to make decisions, think, and interact with others
also ignores person's life experiences, lifestyle, culture, religion, joys, sorrows, and
needs
hierarchy of needs (beginning at the top) - Answers :self actualization
self esteem needs
love and belonging needs
safety and security needs
physical needs
self actualization - Answers :experiencing one's potential
self esteem needs - Answers :to think well of oneself and to see oneself as useful and
having value
disability may result in - Answers :loss, absence, or impairment of physical or mental
function
what is a common response to illness or disability - Answers :anger
optimal level of function - Answers :the person's highest potential for mental and
physical performance
alert, oriented residents - Answers :know who they are and where they are; care is
needed for physical problems
mentally ill residents - Answers :behavior and function are affected due to mental health
issues
complete care residents - Answers :cannot meet their own basic needs and require total
assistance with all activities
short-term residents - Answers :recovering from acute illnesses, injury, or surgery
life-long residents - Answers :requires life-long assistance, support, and special devices
confused and disoriented residents - Answers :cannot find locations, may not know
month or year; may or may not be temporary
, terminally ill residents - Answers :have an advanced illness or disease that will result in
death
withdrawn resident behavior - Answers :the person has little to no contact with others
and withdraws from social interactions
demanding resident behavior - Answers :nothing seems to please them
anger resident behavior - Answers :the person has verbal outburst or raises his or her
voice
aggressive resident behavior - Answers :the person may bite, hit, scratch, or kick
strategies to consider when managing resident behavior - Answers :recognizing
frustrating and frightening situations and put yourself in person's situation
answer questions clearly and thoroughly. always remain calm
do not avoid the person or keep them waiting; answer call lights promptly
do not argue, yell, or insult the person. try not to take remarks personally
listen and use silence; the person may feel better is able to express his or her feelings
what is a good thing to remember when concerning a resident's behavior - Answers
:report person's behavior to the nurse and discuss how to best deal with the situation
verbal communication - Answers :uses spoken or written words
key things to remember with verbal communication - Answers :make sure you are
facing the person
maintain good eye contact
watch loudness and tone of voice
speak clearly, slowly, and distinctly
with written, keep the message brief and concise, and uses large print
nonverbal communication - Answers :uses gestures, facial expressions, posture, body
movements, touch, and smell
what does nonverbal communication do better than verbal communication - Answers
:more accurately reflects a person's feelings than words do
listening - Answers :you face a person when speaking, make eye contact, and nod as
they talk
paraphrasing - Answers :you restate the person's message in your own words
direct questions - Answers :you ask a question that has a "yes" or "no" answer
holism - Answers :consider the whole person meaning physical, social, psychological
and spiritual parts of the person
what occurs when you only consider a person's physical condition? - Answers :ignore
person's ability to make decisions, think, and interact with others
also ignores person's life experiences, lifestyle, culture, religion, joys, sorrows, and
needs
hierarchy of needs (beginning at the top) - Answers :self actualization
self esteem needs
love and belonging needs
safety and security needs
physical needs
self actualization - Answers :experiencing one's potential
self esteem needs - Answers :to think well of oneself and to see oneself as useful and
having value
disability may result in - Answers :loss, absence, or impairment of physical or mental
function
what is a common response to illness or disability - Answers :anger
optimal level of function - Answers :the person's highest potential for mental and
physical performance
alert, oriented residents - Answers :know who they are and where they are; care is
needed for physical problems
mentally ill residents - Answers :behavior and function are affected due to mental health
issues
complete care residents - Answers :cannot meet their own basic needs and require total
assistance with all activities
short-term residents - Answers :recovering from acute illnesses, injury, or surgery
life-long residents - Answers :requires life-long assistance, support, and special devices
confused and disoriented residents - Answers :cannot find locations, may not know
month or year; may or may not be temporary
, terminally ill residents - Answers :have an advanced illness or disease that will result in
death
withdrawn resident behavior - Answers :the person has little to no contact with others
and withdraws from social interactions
demanding resident behavior - Answers :nothing seems to please them
anger resident behavior - Answers :the person has verbal outburst or raises his or her
voice
aggressive resident behavior - Answers :the person may bite, hit, scratch, or kick
strategies to consider when managing resident behavior - Answers :recognizing
frustrating and frightening situations and put yourself in person's situation
answer questions clearly and thoroughly. always remain calm
do not avoid the person or keep them waiting; answer call lights promptly
do not argue, yell, or insult the person. try not to take remarks personally
listen and use silence; the person may feel better is able to express his or her feelings
what is a good thing to remember when concerning a resident's behavior - Answers
:report person's behavior to the nurse and discuss how to best deal with the situation
verbal communication - Answers :uses spoken or written words
key things to remember with verbal communication - Answers :make sure you are
facing the person
maintain good eye contact
watch loudness and tone of voice
speak clearly, slowly, and distinctly
with written, keep the message brief and concise, and uses large print
nonverbal communication - Answers :uses gestures, facial expressions, posture, body
movements, touch, and smell
what does nonverbal communication do better than verbal communication - Answers
:more accurately reflects a person's feelings than words do
listening - Answers :you face a person when speaking, make eye contact, and nod as
they talk
paraphrasing - Answers :you restate the person's message in your own words
direct questions - Answers :you ask a question that has a "yes" or "no" answer
