Crisis Defined. (CASH) PCM defines crisis as one or more of the following behaviors correct
answers Continuous aggression
Continuous self-injury
Continuous high-magnitude disruption
About the Professional Crisis Management Association correct answers The Professional Crisis
Management Association (PCMA) is a private organization that provides training in crisis
management and regulations the certification of the crisis management system called PCM
Introduction to Professional Crisis Management correct answers Crisis prevention strategies
Crisis de-escalation strategies
Crisis intervention procedures
Post-crisis strategies
restraint correct answers Refers to the holding of an individual with the intention of preventing
the continued display of a particular crisis behavior
Feedback correct answers Refers to delivering immediate and detailed information to an
individual after crisis behavior has been displayed
Shaping correct answers Refers to repeated reinforcement of small improvement or steps toward
a new different behavior
Practice with Certification Only correct answers Only currently certified Practitioners or
Instruction are authorized to use PCM strategies and producers
Basic Practitioners correct answers authorized to practice all of the PCM nonphysical strategies