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POST OFFICE EXAM BANK [VERSION A, B, C, & D]
LATEST ACTUAL EXAM QUESTIONS AND CORRECT
DETAILED ANSWERS WITH RATIONALES|ALREADY
GRADED A+
POST OFFICE EXAM 474 VERSION A
A customer asks questions about shipping choices, but you do not know
the answers. Which would you be most and least likely to do? - ANSWER
✔✔- Most: Say you do not know about shipping choices and suggest that
he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping
choices after finishing your deliveries.
A new employee is having trouble learning his job which forces you and
others to work harder to meet production standards. Which would you be
most and least likely to do? - ANSWER ✔✔- Most: Tell him how to do his
job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a
product he needs today. Which would you be most and least likely to do? -
ANSWER ✔✔- Most: Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the
customer.
You are to complete a task before beginning deliveries. While doing that
task, you see two coworkers having trouble with a job. Which would you be
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most and least likely to do? - ANSWER ✔✔- Most: Give them only some
quick advice so you can complete your task in time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would
you be most and least likely to do? - ANSWER ✔✔- Most: Explain that the
employee in question is really a good worker but was just having a bad
day.
Least: Listen to his complaint, apologize, and suggest he talk to the
Postmaster.
A customer moved but is not receiving his mail because he did not submit a
Change of Address form. He wants you to give him his mail anyway. Which
would you be most and least likely to do? - ANSWER ✔✔- Most: Tell him
Postal policy prohibits you from giving him mail until a Change of Address
form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of
Address form.
A customer on your route asks how to find something on the USPS
website. Which would you be most and least likely to do? - ANSWER ✔✔-
Most: Explain where to find it and offer to help with any other issues he
may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago.
Which would you be most and least likely to do? - ANSWER ✔✔- Most:
Show him proof of delivery and tell him he is responsible for the package
once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
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How much experience do you have working directly with customers? -
ANSWER ✔✔- 5-10 years
How would your latest manager rate your punctuality compared to other
employees? - ANSWER ✔✔- The very best
How many jobs have you left voluntarily in the last four years? - ANSWER
✔✔- 0
How would your latest manager rate your customer service skills compared
to others? - ANSWER ✔✔- The very best
How would your latest manager rate your performance compared to others
employees? - ANSWER ✔✔- The very best
How many unexcused absences are acceptable before and employee is
disciplined? - ANSWER ✔✔- None
How long were you at your latest job before voluntarily leaving? - ANSWER
✔✔- I did not leave my latest job voluntarily
How would your latest manager rate your verbal communication skills? -
ANSWER ✔✔- The very best
How would your latest manager rate your motivation to become a top
performer? - ANSWER ✔✔- Extremely high
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How many unexcused tardies did you have per month at your latest job? -
ANSWER ✔✔- None
How would your latest manager rate the quality of your work? - ANSWER
✔✔- The very best
How many times have you been honored for high performance on the job?
- ANSWER ✔✔- 7-10
How many full time jobs have you left voluntarily within one month of
starting? - ANSWER ✔✔- 0
How would your latest manager rate your attendance compared to other
employees? - ANSWER ✔✔- The very best
How many times have you been disciplined for violating a company policy?
- ANSWER ✔✔- 0
How many times per year did you have unexcused absences at your latest
job? - ANSWER ✔✔- None
What is the longest time you stayed with one employer without voluntarily
leaving? - ANSWER ✔✔- 5 - 10 years
How many jobs have you left voluntarily in the last four years? - ANSWER
✔✔- 0
POST OFFICE EXAM BANK [VERSION A, B, C, & D]
LATEST ACTUAL EXAM QUESTIONS AND CORRECT
DETAILED ANSWERS WITH RATIONALES|ALREADY
GRADED A+
POST OFFICE EXAM 474 VERSION A
A customer asks questions about shipping choices, but you do not know
the answers. Which would you be most and least likely to do? - ANSWER
✔✔- Most: Say you do not know about shipping choices and suggest that
he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping
choices after finishing your deliveries.
A new employee is having trouble learning his job which forces you and
others to work harder to meet production standards. Which would you be
most and least likely to do? - ANSWER ✔✔- Most: Tell him how to do his
job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a
product he needs today. Which would you be most and least likely to do? -
ANSWER ✔✔- Most: Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the
customer.
You are to complete a task before beginning deliveries. While doing that
task, you see two coworkers having trouble with a job. Which would you be
,2|Page
most and least likely to do? - ANSWER ✔✔- Most: Give them only some
quick advice so you can complete your task in time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would
you be most and least likely to do? - ANSWER ✔✔- Most: Explain that the
employee in question is really a good worker but was just having a bad
day.
Least: Listen to his complaint, apologize, and suggest he talk to the
Postmaster.
A customer moved but is not receiving his mail because he did not submit a
Change of Address form. He wants you to give him his mail anyway. Which
would you be most and least likely to do? - ANSWER ✔✔- Most: Tell him
Postal policy prohibits you from giving him mail until a Change of Address
form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of
Address form.
A customer on your route asks how to find something on the USPS
website. Which would you be most and least likely to do? - ANSWER ✔✔-
Most: Explain where to find it and offer to help with any other issues he
may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago.
Which would you be most and least likely to do? - ANSWER ✔✔- Most:
Show him proof of delivery and tell him he is responsible for the package
once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
,3|Page
How much experience do you have working directly with customers? -
ANSWER ✔✔- 5-10 years
How would your latest manager rate your punctuality compared to other
employees? - ANSWER ✔✔- The very best
How many jobs have you left voluntarily in the last four years? - ANSWER
✔✔- 0
How would your latest manager rate your customer service skills compared
to others? - ANSWER ✔✔- The very best
How would your latest manager rate your performance compared to others
employees? - ANSWER ✔✔- The very best
How many unexcused absences are acceptable before and employee is
disciplined? - ANSWER ✔✔- None
How long were you at your latest job before voluntarily leaving? - ANSWER
✔✔- I did not leave my latest job voluntarily
How would your latest manager rate your verbal communication skills? -
ANSWER ✔✔- The very best
How would your latest manager rate your motivation to become a top
performer? - ANSWER ✔✔- Extremely high
, 4|Page
How many unexcused tardies did you have per month at your latest job? -
ANSWER ✔✔- None
How would your latest manager rate the quality of your work? - ANSWER
✔✔- The very best
How many times have you been honored for high performance on the job?
- ANSWER ✔✔- 7-10
How many full time jobs have you left voluntarily within one month of
starting? - ANSWER ✔✔- 0
How would your latest manager rate your attendance compared to other
employees? - ANSWER ✔✔- The very best
How many times have you been disciplined for violating a company policy?
- ANSWER ✔✔- 0
How many times per year did you have unexcused absences at your latest
job? - ANSWER ✔✔- None
What is the longest time you stayed with one employer without voluntarily
leaving? - ANSWER ✔✔- 5 - 10 years
How many jobs have you left voluntarily in the last four years? - ANSWER
✔✔- 0
