Test Bank for Management: A Practical Introduction 9th
Edition by Kinicki, Williams A+
Chapter651:65The65Exceptional65Manager:65What65You65Do,65How65You65Do65It65T
RUE/FALSE65-65Write65'T'65if65the65statement65is65true65and65'F'65if65the65statement65is65false.
1) At65times,65to65be65efficient65in65management65means65NOT65using65resources65in65th
e65most65cost-65effective65way.
⊚ true
⊚ false
2) Organizations65can65gain65a65competitive65advantage65simply65by65matching65their65com
petition65in65terms65of65cutting65costs65and65responsiveness65to65employees.
⊚ true
⊚ false
1
,3) Innovation65in65business65is65defined65as65seeking65ways65to65deliver65less65costly65
goods65but65in65similar65ways,65maintaining65employee65morale.
⊚ true
⊚ false
4) Telecommuting65has65been65found65to65enhance65employee65satisfaction65and65performan
ce.
⊚ true
⊚ false
5) Jorge65is65developing65a65new65employee65schedule65for65his65landscaping65business65d
ue65to65the65increase65in65customer65calls65during65the65summer.65While65doing65this,65Jorge65is6
5involved65in65organizing.
⊚ true
⊚ false
2
,6) Amber,65a65district65manager65for65a65large65restaurant65chain,65is65comparing65the65go
als65of65her65restaurants65with65recent65sales.65She65knows65that65two65restaurants65are65underp
erforming,65so65she65plans65on65meeting65with65those65managers65to65discuss65corrective65acti
on;65this65process65is65the65controlling65managerial65function.
⊚ true
⊚ false
7) Tia65works65for65a65line65of65high-
end65fashion65clothing65stores.65In65her65role,65she65makes65strategic65long-
term65decisions65about65her65company’s65overall65direction,65and65she65creates65the65overall65co
rporate65goals,65policies,65and65strategies.65In65light65of65these65tasks,65Tia65must65be65a65middl
e65manager.
⊚ true
⊚ false
3
, 8) Leonardo65is65a65district65manager65who65oversees65several65store65managers65in65a65natio
nal65chain65of65retailers.65Leonardo65reports65directly65to65the65vice65president65of65stores65and65
marketing,65a65member65of65top65management.65Leonardo65is65a65middle65manager.
⊚ true
⊚ false
9) Mintzberg65concluded65that65managers65play65three65broad65types65of65roles:65inte
rpersonal,65analytical,65and65critical.
⊚ true
⊚ false
10) It’s65your65responsibility65to65manage65your65career,65but65others65can65also65make65it65ha
ppen.
4
Edition by Kinicki, Williams A+
Chapter651:65The65Exceptional65Manager:65What65You65Do,65How65You65Do65It65T
RUE/FALSE65-65Write65'T'65if65the65statement65is65true65and65'F'65if65the65statement65is65false.
1) At65times,65to65be65efficient65in65management65means65NOT65using65resources65in65th
e65most65cost-65effective65way.
⊚ true
⊚ false
2) Organizations65can65gain65a65competitive65advantage65simply65by65matching65their65com
petition65in65terms65of65cutting65costs65and65responsiveness65to65employees.
⊚ true
⊚ false
1
,3) Innovation65in65business65is65defined65as65seeking65ways65to65deliver65less65costly65
goods65but65in65similar65ways,65maintaining65employee65morale.
⊚ true
⊚ false
4) Telecommuting65has65been65found65to65enhance65employee65satisfaction65and65performan
ce.
⊚ true
⊚ false
5) Jorge65is65developing65a65new65employee65schedule65for65his65landscaping65business65d
ue65to65the65increase65in65customer65calls65during65the65summer.65While65doing65this,65Jorge65is6
5involved65in65organizing.
⊚ true
⊚ false
2
,6) Amber,65a65district65manager65for65a65large65restaurant65chain,65is65comparing65the65go
als65of65her65restaurants65with65recent65sales.65She65knows65that65two65restaurants65are65underp
erforming,65so65she65plans65on65meeting65with65those65managers65to65discuss65corrective65acti
on;65this65process65is65the65controlling65managerial65function.
⊚ true
⊚ false
7) Tia65works65for65a65line65of65high-
end65fashion65clothing65stores.65In65her65role,65she65makes65strategic65long-
term65decisions65about65her65company’s65overall65direction,65and65she65creates65the65overall65co
rporate65goals,65policies,65and65strategies.65In65light65of65these65tasks,65Tia65must65be65a65middl
e65manager.
⊚ true
⊚ false
3
, 8) Leonardo65is65a65district65manager65who65oversees65several65store65managers65in65a65natio
nal65chain65of65retailers.65Leonardo65reports65directly65to65the65vice65president65of65stores65and65
marketing,65a65member65of65top65management.65Leonardo65is65a65middle65manager.
⊚ true
⊚ false
9) Mintzberg65concluded65that65managers65play65three65broad65types65of65roles:65inte
rpersonal,65analytical,65and65critical.
⊚ true
⊚ false
10) It’s65your65responsibility65to65manage65your65career,65but65others65can65also65make65it65ha
ppen.
4
