QDM - Quality Driven Management
2025/2026 Exam Questions and Answers
100% Guaranteed Success | Already
Rated A+
QDM Principles - 🧠ANSWER ✔✔> Customers Define Quality
> Be Scientific
> Measure, Measure, Measure
> Optimize Business Performance
> Quality Involves Teamwork
> View Failures as Opportunities
ABLE Problem Solving Process - 🧠ANSWER ✔✔> ASSESS
> BUILD
> LAUNCH
> EVALUATE
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STATEMENT. ALL RIGHTS RESERVED
1
,ASSESS - 🧠ANSWER ✔✔> ASSESS opportunities to improve the
customer experience or business performance - and focus on one.
> Focus on opportunity and initiating a team are the earliest steps in ABLE.
BUILD - 🧠ANSWER ✔✔> BUILD understanding of the improvement
opportunity and build the solution.
> Selecting a solution and identifying how you will measure success are
important parts of BUILD.
LAUNCH - 🧠ANSWER ✔✔> LAUNCH the solution successfully through
careful planning and control.
> The improvement effort proceeds through careful implementation and
control planning.
EVALUATE - 🧠ANSWER ✔✔> EVALUATE the implementation to confirm
its real work success.
> Performance is measured and results shared.
Opportunity Statement - 🧠ANSWER ✔✔a description of a quality problem,
its impact, and the benefits of solving it.
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
2
,Opportunity Statement - Key Points - 🧠ANSWER ✔✔a. Don't include
causes
b. Don't attribute blame
c. Focus on a single problem
d. Don't offer solutions
e. Be realistic
QDM Methodologies - 🧠ANSWER ✔✔a. ISO
b. Baldridge
c. Lean
d. Six Sigma
A dissatisfied customer with any OpCo stands a ____________ of
switching to a competitor. - 🧠ANSWER ✔✔40% chance
QDM Mission - 🧠ANSWER ✔✔To deliver market-leading customer
experiences, business excellence, and financial returns through a quality-
oriented culture and day-to-day application of quality science.
Quality Costs - Two very real types: - 🧠ANSWER ✔✔a. The Cost of Poor
Quality
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
3
, b. The Cost of Good Quality
1:10:100 Rule: - 🧠ANSWER ✔✔• $1 spent on doing the job right saves
• $10 on correction and
• $100 on the cost of a failure
In businesses generally, _____________________ in a business are due
to mistakes, errors, and replacing lost customers. - 🧠ANSWER ✔✔10-20%
of corporate expenses
QDM Quality Measures: - 🧠ANSWER ✔✔a. Service Quality Index (SQI)
b. Key Process Indicators (KPI)
c. Dashboards and Scorecards
QAT - Quality Action Team - 🧠ANSWER ✔✔a group of FedEx employees
who come together to work intensively on a quality issue, then disband
once the problem has been solved.
Applying QDM Summary: - 🧠ANSWER ✔✔• When you see a problem, fix it.
• When you see something that can be done better, do it.
• Take ownership of work, do it in the best way possible.
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
4
2025/2026 Exam Questions and Answers
100% Guaranteed Success | Already
Rated A+
QDM Principles - 🧠ANSWER ✔✔> Customers Define Quality
> Be Scientific
> Measure, Measure, Measure
> Optimize Business Performance
> Quality Involves Teamwork
> View Failures as Opportunities
ABLE Problem Solving Process - 🧠ANSWER ✔✔> ASSESS
> BUILD
> LAUNCH
> EVALUATE
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
1
,ASSESS - 🧠ANSWER ✔✔> ASSESS opportunities to improve the
customer experience or business performance - and focus on one.
> Focus on opportunity and initiating a team are the earliest steps in ABLE.
BUILD - 🧠ANSWER ✔✔> BUILD understanding of the improvement
opportunity and build the solution.
> Selecting a solution and identifying how you will measure success are
important parts of BUILD.
LAUNCH - 🧠ANSWER ✔✔> LAUNCH the solution successfully through
careful planning and control.
> The improvement effort proceeds through careful implementation and
control planning.
EVALUATE - 🧠ANSWER ✔✔> EVALUATE the implementation to confirm
its real work success.
> Performance is measured and results shared.
Opportunity Statement - 🧠ANSWER ✔✔a description of a quality problem,
its impact, and the benefits of solving it.
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
2
,Opportunity Statement - Key Points - 🧠ANSWER ✔✔a. Don't include
causes
b. Don't attribute blame
c. Focus on a single problem
d. Don't offer solutions
e. Be realistic
QDM Methodologies - 🧠ANSWER ✔✔a. ISO
b. Baldridge
c. Lean
d. Six Sigma
A dissatisfied customer with any OpCo stands a ____________ of
switching to a competitor. - 🧠ANSWER ✔✔40% chance
QDM Mission - 🧠ANSWER ✔✔To deliver market-leading customer
experiences, business excellence, and financial returns through a quality-
oriented culture and day-to-day application of quality science.
Quality Costs - Two very real types: - 🧠ANSWER ✔✔a. The Cost of Poor
Quality
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
3
, b. The Cost of Good Quality
1:10:100 Rule: - 🧠ANSWER ✔✔• $1 spent on doing the job right saves
• $10 on correction and
• $100 on the cost of a failure
In businesses generally, _____________________ in a business are due
to mistakes, errors, and replacing lost customers. - 🧠ANSWER ✔✔10-20%
of corporate expenses
QDM Quality Measures: - 🧠ANSWER ✔✔a. Service Quality Index (SQI)
b. Key Process Indicators (KPI)
c. Dashboards and Scorecards
QAT - Quality Action Team - 🧠ANSWER ✔✔a group of FedEx employees
who come together to work intensively on a quality issue, then disband
once the problem has been solved.
Applying QDM Summary: - 🧠ANSWER ✔✔• When you see a problem, fix it.
• When you see something that can be done better, do it.
• Take ownership of work, do it in the best way possible.
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
4
