QDM Principles ( FLC: PSM_C002125) 2025/2026 Exam Questions and Answers | 100% Solved

QDM Principles ( FLC: PSM_C002125)
2025/2026 Exam Questions and Answers
| 100% Solved



6 Guiding Principles - 🧠ANSWER ✔✔1) Customers Define Quality.


2) Be Scientific.

3) Measure, Measure, Measure.

4) Optimize Business Performance.

5) Quality Involves Teamwork.

6) View Failures as Opportunities.


Customers Define Quality - 🧠ANSWER ✔✔Strive to understand customer

requirements and expectations.




- OUTSIDE/IN PERSPECTIVE = Judge ourselves through our customers'

eyes.

- VOC = voice of the customer.

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, Customers Define Quality: Applying This Principle: Three Key Questions. -

🧠ANSWER ✔✔1) Who are my customers?


2) Are they satisfied with the services I provide?

3) What areas do they want me to improve?

Customers Define Quality: VOC Translation (IMAGE AVAILABLE) -

🧠ANSWER ✔✔A method for translating


customer expectations into measurable

characteristics.


Customers Define Quality: Key Tools - 🧠ANSWER ✔✔1) VOC Translation.


2) Process Flow Map.

3) Customer Corridor Map.


Customers Define Quality: Process Flow Map - 🧠ANSWER ✔✔Image

Available (Pictures - QDM - 6 Principles - Customer Defines Quality)


Customers Define Quality: Customer Corridor Map - 🧠ANSWER ✔✔Image

Available (Pictures - QDM - 6 Principles - Customer Defines Quality)




COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
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