QDM EXPERT EXAM 2025 QUESTIONS
AND ANSWERS
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department
uses it 3 Nobody uses it 4 QDM applies to all functions and activities - ANS QDM applies to all
functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids -
ANS $100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... - ANS failures,
variation, and success
Which principle addresses waste reduction and/or elimination - ANS Optimize Business
Performance
Which type of activity is the customer willing to pay for - ANS value-added activity
Which action does not embody the Be Scientific Principle - ANS Following your gut instinct
Which tool is used in a quality improvement project and states the business objectives -
ANS QAT Charter
Which tool will help determine the scope of my project - ANS SIPOC
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, What tool will help me gain insight into customer expectations - ANS Voice of Customer
(VOC)
What tool helps link projects to strategic objectives regarding customer relationships -
ANS Customer Corridor
You should always pilot your solution to ensure it performs as expected - ANS False
A diagram used to brainstorm causes of a failure and sort the causes into categories -
ANS Fishbone
Way of brainstorming that helps to dig beyond initial observations of a problem's cause -
ANS 5 Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation plan 2
Define a control plan 3 Build understanding 4 Launch a full-scale implementation - ANS Build
understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans -
ANS Flow Chart
How much a measure deviates from the norm over time - ANS Variation
A graph that pictures the degree of variation in a process - ANS Run Chart
If your targets aren't achieved you should return to the Assess phase and restart - ANS False
Repacking equipment to move storage is an example of what type of activity - ANS Non-
value add
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AND ANSWERS
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my department
uses it 3 Nobody uses it 4 QDM applies to all functions and activities - ANS QDM applies to all
functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids -
ANS $100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... - ANS failures,
variation, and success
Which principle addresses waste reduction and/or elimination - ANS Optimize Business
Performance
Which type of activity is the customer willing to pay for - ANS value-added activity
Which action does not embody the Be Scientific Principle - ANS Following your gut instinct
Which tool is used in a quality improvement project and states the business objectives -
ANS QAT Charter
Which tool will help determine the scope of my project - ANS SIPOC
COPYRIGHT © 2025 FYNDLAY ALL RIGHTS RESERVED 1
, What tool will help me gain insight into customer expectations - ANS Voice of Customer
(VOC)
What tool helps link projects to strategic objectives regarding customer relationships -
ANS Customer Corridor
You should always pilot your solution to ensure it performs as expected - ANS False
A diagram used to brainstorm causes of a failure and sort the causes into categories -
ANS Fishbone
Way of brainstorming that helps to dig beyond initial observations of a problem's cause -
ANS 5 Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation plan 2
Define a control plan 3 Build understanding 4 Launch a full-scale implementation - ANS Build
understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans -
ANS Flow Chart
How much a measure deviates from the norm over time - ANS Variation
A graph that pictures the degree of variation in a process - ANS Run Chart
If your targets aren't achieved you should return to the Assess phase and restart - ANS False
Repacking equipment to move storage is an example of what type of activity - ANS Non-
value add
COPYRIGHT © 2025 FYNDLAY ALL RIGHTS RESERVED 2
