MGT 5500 TEST 4 REVIEW QUESTIONS
Jake started working as a manager of a software company almost a year ago. His first
annual evaluation is approaching and is nervous about what his boss has to say about
his performance. During the evaluation, his boss spoke highly of his work and but also
added that he should work on communicating more effectively with others. Jake would
like to learn how change and improve his work. What is NOT something he should
consider when evaluating his boss's feedback?
a. Create support systems
b. Confront his co-workers about this issue
c. Develop realistic goals
d. Constructively reframe the criticism
e. All of them are necessary - Answers :b - confronting coworkers about the issue isn't
learning from criticism
Chris is a top performer at his current job. He is hoping that one day he could become a
top manager at his company one day. In a recent one on one meeting with his boss, he
received critical feedback that he should collaborate with his colleagues on a future
project to strengthen his relationships with others in the workplace. Chris's fear of
conflict has prevented him from doing the project causing him to believe his goal of
being a top manager to be unrealistic. After this Chris has become unhappy at his job
and avoided having meetings with his boss. Chris eventually left his position. What
response to feedback did Chris display?
A) Procrastination
B) Denial
C) Brooding
D) Self-sabotage - Answers :C - he withdrew from colleagues and boss and became
unhappy
Rita just finished a class where the main subject was giving and receiving feedback. It
was empowering to her to realize that when others gave her feedback, she was the
receiver and she had all of the power. It is up to her on how she wants to perceive
feedback. Fast forward four months to her first performance review and she felt utterly
shattered. Her roommate of three years had started a company and had entrusted her
with the task of being head of marketing. As her roommate tore into her performance for
the past month, the data didn't lie, Rita hadn't been doing a great job. She believed the
data and her ego wasn't hurt; she had delivered better work before. She just couldn't
believe that her roommate, the person she did the dishes for out of love, was now
tearing into her like this. Rita shut down mentally and just nodded and acted as though
she was listening. She felt powerless against someone she thought was so - Answers
:B - biggest shock was to who was giving her the tough feedback. Her roommate had
never talked like this before to her
, Your company is planning on making a major change. It will become a holacracy. Like
we learned in the case study on Zappos, a holacracy has various impacts. What is one
thing you can expect?
A) Heightened structure
B) More management delegation
C) Truly distributed authority
D) A quick and easy change - Answers :C - holacracy, authority is truly distributed. Each
person plays a vital role and is expected to be productive and find ways to be productive
It is the final week of the semester. After studying together for the whole semester, your
friend comes to you and expresses that he's anxious for the final exam for his class
because he's not confident with some of the materials. To incorporate active listening,
what should you say?
a. "It should be easy if you just re-read the slides from the professor."
b. "Don't worry about it too much, you did okay on the last test."
c. "Well, I'm pretty confident for this exam."
d. "Which materials are you having trouble with? Do you want to study together for the
test?" - Answers :D - The listener is asking questions and reaffirming the troubles that
the speaker has voiced about which shows the trait of a good active listener
You are the founder of a startup, and you are seeking feedback from your associates.
One tells you that you don't listen to their ideas enough. You get angry and disregard
the feedback. According to the Fear of Feedback article, you are demonstrating which
source of fear?
A) Overconfidence Bias
B) Contrast Effects
C) Thinking Patterns
D) Negativity Bias - Answers :D - negativity bias is about reacting negatively to
someone else requesting you to make a change
Jared works as physician's assistant at a medical office. Jared loves Greek food that
contains a lot of raw onion. His co-workers often comment about his bad breath, but he
hasn't changed his behavior and doesn't seem to mind offending others. Margaret is the
manager of the clinic and needs to address Jared's bad breath issue before it really
starts to negatively impact the clinic. Margaret wants to understand Jared's perspective
on multiple levels. What principle can Margaret use to better understand Jared's point of
view?
a. Recognize Jared's feelings as well as the content
b. Think of a response to all of Jared's possible justifications
c. Give Jared a verbal warning
d. Tell Jared that his breath is offensive to others - Answers :a - this is the principle of
active listening
When reflecting on the environment Tony Hsieh created, what are some of the
appealing aspects of his managing method?
A. Strong relationship building
Jake started working as a manager of a software company almost a year ago. His first
annual evaluation is approaching and is nervous about what his boss has to say about
his performance. During the evaluation, his boss spoke highly of his work and but also
added that he should work on communicating more effectively with others. Jake would
like to learn how change and improve his work. What is NOT something he should
consider when evaluating his boss's feedback?
a. Create support systems
b. Confront his co-workers about this issue
c. Develop realistic goals
d. Constructively reframe the criticism
e. All of them are necessary - Answers :b - confronting coworkers about the issue isn't
learning from criticism
Chris is a top performer at his current job. He is hoping that one day he could become a
top manager at his company one day. In a recent one on one meeting with his boss, he
received critical feedback that he should collaborate with his colleagues on a future
project to strengthen his relationships with others in the workplace. Chris's fear of
conflict has prevented him from doing the project causing him to believe his goal of
being a top manager to be unrealistic. After this Chris has become unhappy at his job
and avoided having meetings with his boss. Chris eventually left his position. What
response to feedback did Chris display?
A) Procrastination
B) Denial
C) Brooding
D) Self-sabotage - Answers :C - he withdrew from colleagues and boss and became
unhappy
Rita just finished a class where the main subject was giving and receiving feedback. It
was empowering to her to realize that when others gave her feedback, she was the
receiver and she had all of the power. It is up to her on how she wants to perceive
feedback. Fast forward four months to her first performance review and she felt utterly
shattered. Her roommate of three years had started a company and had entrusted her
with the task of being head of marketing. As her roommate tore into her performance for
the past month, the data didn't lie, Rita hadn't been doing a great job. She believed the
data and her ego wasn't hurt; she had delivered better work before. She just couldn't
believe that her roommate, the person she did the dishes for out of love, was now
tearing into her like this. Rita shut down mentally and just nodded and acted as though
she was listening. She felt powerless against someone she thought was so - Answers
:B - biggest shock was to who was giving her the tough feedback. Her roommate had
never talked like this before to her
, Your company is planning on making a major change. It will become a holacracy. Like
we learned in the case study on Zappos, a holacracy has various impacts. What is one
thing you can expect?
A) Heightened structure
B) More management delegation
C) Truly distributed authority
D) A quick and easy change - Answers :C - holacracy, authority is truly distributed. Each
person plays a vital role and is expected to be productive and find ways to be productive
It is the final week of the semester. After studying together for the whole semester, your
friend comes to you and expresses that he's anxious for the final exam for his class
because he's not confident with some of the materials. To incorporate active listening,
what should you say?
a. "It should be easy if you just re-read the slides from the professor."
b. "Don't worry about it too much, you did okay on the last test."
c. "Well, I'm pretty confident for this exam."
d. "Which materials are you having trouble with? Do you want to study together for the
test?" - Answers :D - The listener is asking questions and reaffirming the troubles that
the speaker has voiced about which shows the trait of a good active listener
You are the founder of a startup, and you are seeking feedback from your associates.
One tells you that you don't listen to their ideas enough. You get angry and disregard
the feedback. According to the Fear of Feedback article, you are demonstrating which
source of fear?
A) Overconfidence Bias
B) Contrast Effects
C) Thinking Patterns
D) Negativity Bias - Answers :D - negativity bias is about reacting negatively to
someone else requesting you to make a change
Jared works as physician's assistant at a medical office. Jared loves Greek food that
contains a lot of raw onion. His co-workers often comment about his bad breath, but he
hasn't changed his behavior and doesn't seem to mind offending others. Margaret is the
manager of the clinic and needs to address Jared's bad breath issue before it really
starts to negatively impact the clinic. Margaret wants to understand Jared's perspective
on multiple levels. What principle can Margaret use to better understand Jared's point of
view?
a. Recognize Jared's feelings as well as the content
b. Think of a response to all of Jared's possible justifications
c. Give Jared a verbal warning
d. Tell Jared that his breath is offensive to others - Answers :a - this is the principle of
active listening
When reflecting on the environment Tony Hsieh created, what are some of the
appealing aspects of his managing method?
A. Strong relationship building
