IBA APEX Final Exam Study Guide Questions and Answers 100% Solved correctly

Jeremy is on the office space improvement team and thinks the most recent idea his teammates have come up with will not work. What is the best way he could communicate his thoughts to his teammates? - CORRECT ANSWER-Say, "I've been thinking that this other idea I have could work; what do you all think?" Which of the following is an example of a functional skill? - CORRECT ANSWERCalming down an upset customer Tara is using new software for the first time and wants help learning how to use it. What would be the best resource for her to use? - CORRECT ANSWER-Tutorial What is a contact list? - CORRECT ANSWER-Your contact database in your email program Why do some people fear facilitating meetings? - CORRECT ANSWER-Many people fear that they do not have the necessary leadership skills. When should you send an email? - CORRECT ANSWER-When the subject addresses something meant to occur in the future, or impact the future Why is body language an important indicator in business meetings? - CORRECT ANSWER-You will know if your audience is engaged. How can a writer be brief when writing professional letters? - CORRECT ANSWER-By writing a concise letter that addresses your purpose Why do businesses use letterheads and logos? - CORRECT ANSWER-Businesses use letterheads and logos for identification purposes and branding. How can addressing the 5Ws improve your business letter? - CORRECT ANSWER-It allows you to automatically include all necessary details. What are three techniques used to generate ideas? - CORRECT ANSWER-Free writing, brainstorming, and concept mapping Eloise wants to find out if it would be possible to change the whole layout of the office to improve creativity. What type of report would this call for? - CORRECT ANSWERFeasibility reportRonaldo wants to determine if employees would prefer having bagels or donuts at morning meetings. Which method would be best to collect this information? - CORRECT ANSWER-Survey How should Francis cite a book he referenced to write a proposal? The book is A Guide to Workplace Communication by Antonio Rosa. The copyright page reads as follows: Copyright ©2009 by Antonio Rosa. Ten Letter Press, 34 Green Acre Road, Chicago, IL 60616. . - CORRECT ANSWER-Rosa, Antonio.