ORGANIZATIONAL BEHAVIOR (ROBBINS)
managers - correctanswers-individuals who achieve goals through other people
organization - correctanswers-consciously coordinated social unit, composed of 2 or more ppl, that
functions on a relatively continuous basis to achieve a common goal or set of goals
all managers perform four mgt functions - correctanswers-planning, organizing, leading, controlling
planning - correctanswers-defining an org's goals, establishing an overall strategy, and developing plans
to coordinate activities
organizing - correctanswers-determining what tasks are to be done, who is to do them, how the tasks
are to be grouped, who reports to whom, and where decisions are to be made
leading - correctanswers-motivating employees, directing others, selecting the most effective
communication channels, and resolving conflicts
controlling - correctanswers-monitoring activities to ensure they are being accomplished as planned and
correcting any significant deviations
Mintzberg'es managerial roles - correctanswers-1960s study concluding that managers perform 10
different, highly interrelated roles classified in three ways: interpersonal (figurehead, leader, liaison);
informational (monitor, disseminator, spokesperson); decisional (entrepreneur, disturbance handler,
resource allocator, negotiator)
Katz management skills - correctanswers-three essential management skills: technical, human,
conceptual
technical skills - correctanswers-ability to apply specialized knowledge or expertise
,human skills - correctanswers-ability to work with, understand, and motivate other people both
individually and in groups
conceptual skills - correctanswers-mental ability to analyze and diagnose complex situations
Luthan's 4 effective/successful managerial activities - correctanswers-1. traditional management -
decision making, planning, and controlling; 2. communication - exchanging routine info and processing
paperwork; 3. human resource management - motivating, disciplining, managing conflict, staffing, and
training; 4. networking - socializing, politicking, and interacting with outsiders
successful managers - correctanswers-speed of promotion within organization; networking is greatest
contributor; HR is least
effective managers - correctanswers-determined by quantity and quality of their performance and the
satisfaction and commitment of their employees; communication greatest contributor; networking the
least
organizational behavior - correctanswers-field of study that investigates the impact that individuals,
groups, and structure have on behavior within organizations for the purpose of applying such knowledge
toward improving an org's effectiveness
psychology - correctanswers-science that seeks to meausre, explain, and sometimes change the
behavior of humans and other animals - contributes knowledge of learning, motivation, personality,
emotions, perception, training, leadership effectiveness, job satisfaction, individual decision-making,
performance appraisal, attitute measurement, employee selection, work design, and work stress as it
pertains to the individual to OB
sociology - correctanswers-study of people in relation to their fellow human beings - contributes group
dynamics, work teams, communication, power, conflict, intergroup behavior as it pertains to groups
AND formal org theory, org technology, org change, and org culture as it pertains to org systems to OB
social psychology - correctanswers-area within psycholody that blends concepts fro psychology and
sociology and that focuses on the influence of people on one another - contributes behavioral change,
attitude change, communication, group processes, group decision making as it pertains to groups to OB
, anthropology - correctanswers-study of societies to learn about human beings and their activities -
contributes comparative values, comparative attitudes, cross-cultural analysis as it pertains to groups
AND org culture and org environment as it pertains to org systems to OB
political science - correctanswers-study of the behavior of individuals and groups within a political
environment - contributes conflict, intraorg politics, power as it pertains to org systems to OB
quality management (QM) - correctanswers-constant attainment of customer satisfaction through the
continuous involvement of all organizational processes
process reengineering - correctanswers-reconsidering how work should be done and an organization
structured if it were starting over
dependent variable - correctanswers-response that is affected by an independent variable; key factor
you want to explain or predict; ex. Productivity, absenteeism, turnover, job satisfaction, org citizenship
productivity - correctanswers-performance measure that includes effectiveness in meeting customer
needs + efficiency
efficiency - correctanswers-ratio of effective (meeting goals) output to the input required to achieve it
absenteeism - correctanswers-failure to report to work costs $789 a year per employee
turnover - correctanswers-voluntary and involuntary permanent withdrawal from an organization;
national average is 15%
organizational citizenship behavior (OCB) - correctanswers-discretionary behavior that is not part of the
employee's formal job requirements, but nevertheless promotes the effective functioning of the org
job satisfaction - correctanswers-collection of feelings that an individual holds toward his or her job;
impacted by personal attitudes
managers - correctanswers-individuals who achieve goals through other people
organization - correctanswers-consciously coordinated social unit, composed of 2 or more ppl, that
functions on a relatively continuous basis to achieve a common goal or set of goals
all managers perform four mgt functions - correctanswers-planning, organizing, leading, controlling
planning - correctanswers-defining an org's goals, establishing an overall strategy, and developing plans
to coordinate activities
organizing - correctanswers-determining what tasks are to be done, who is to do them, how the tasks
are to be grouped, who reports to whom, and where decisions are to be made
leading - correctanswers-motivating employees, directing others, selecting the most effective
communication channels, and resolving conflicts
controlling - correctanswers-monitoring activities to ensure they are being accomplished as planned and
correcting any significant deviations
Mintzberg'es managerial roles - correctanswers-1960s study concluding that managers perform 10
different, highly interrelated roles classified in three ways: interpersonal (figurehead, leader, liaison);
informational (monitor, disseminator, spokesperson); decisional (entrepreneur, disturbance handler,
resource allocator, negotiator)
Katz management skills - correctanswers-three essential management skills: technical, human,
conceptual
technical skills - correctanswers-ability to apply specialized knowledge or expertise
,human skills - correctanswers-ability to work with, understand, and motivate other people both
individually and in groups
conceptual skills - correctanswers-mental ability to analyze and diagnose complex situations
Luthan's 4 effective/successful managerial activities - correctanswers-1. traditional management -
decision making, planning, and controlling; 2. communication - exchanging routine info and processing
paperwork; 3. human resource management - motivating, disciplining, managing conflict, staffing, and
training; 4. networking - socializing, politicking, and interacting with outsiders
successful managers - correctanswers-speed of promotion within organization; networking is greatest
contributor; HR is least
effective managers - correctanswers-determined by quantity and quality of their performance and the
satisfaction and commitment of their employees; communication greatest contributor; networking the
least
organizational behavior - correctanswers-field of study that investigates the impact that individuals,
groups, and structure have on behavior within organizations for the purpose of applying such knowledge
toward improving an org's effectiveness
psychology - correctanswers-science that seeks to meausre, explain, and sometimes change the
behavior of humans and other animals - contributes knowledge of learning, motivation, personality,
emotions, perception, training, leadership effectiveness, job satisfaction, individual decision-making,
performance appraisal, attitute measurement, employee selection, work design, and work stress as it
pertains to the individual to OB
sociology - correctanswers-study of people in relation to their fellow human beings - contributes group
dynamics, work teams, communication, power, conflict, intergroup behavior as it pertains to groups
AND formal org theory, org technology, org change, and org culture as it pertains to org systems to OB
social psychology - correctanswers-area within psycholody that blends concepts fro psychology and
sociology and that focuses on the influence of people on one another - contributes behavioral change,
attitude change, communication, group processes, group decision making as it pertains to groups to OB
, anthropology - correctanswers-study of societies to learn about human beings and their activities -
contributes comparative values, comparative attitudes, cross-cultural analysis as it pertains to groups
AND org culture and org environment as it pertains to org systems to OB
political science - correctanswers-study of the behavior of individuals and groups within a political
environment - contributes conflict, intraorg politics, power as it pertains to org systems to OB
quality management (QM) - correctanswers-constant attainment of customer satisfaction through the
continuous involvement of all organizational processes
process reengineering - correctanswers-reconsidering how work should be done and an organization
structured if it were starting over
dependent variable - correctanswers-response that is affected by an independent variable; key factor
you want to explain or predict; ex. Productivity, absenteeism, turnover, job satisfaction, org citizenship
productivity - correctanswers-performance measure that includes effectiveness in meeting customer
needs + efficiency
efficiency - correctanswers-ratio of effective (meeting goals) output to the input required to achieve it
absenteeism - correctanswers-failure to report to work costs $789 a year per employee
turnover - correctanswers-voluntary and involuntary permanent withdrawal from an organization;
national average is 15%
organizational citizenship behavior (OCB) - correctanswers-discretionary behavior that is not part of the
employee's formal job requirements, but nevertheless promotes the effective functioning of the org
job satisfaction - correctanswers-collection of feelings that an individual holds toward his or her job;
impacted by personal attitudes
