OSCM 373 Exam 1 Questions and Answers Graded A+
inputs are like - Answers meats, buns, cooks
the transformation process is like - Answers grilling and assembly
outputs are like - Answers burger
feedback is like - Answers time to prepare, temperatures, weight
value-added - Answers value/ (price of ouput - cost of input)
feedback - Answers measurements taken at various points in the transformation process
control - Answers the comparison of feedback against previously established standards to determine if
corrective action is necessary
manufacturing - Answers goods-oriented
service - Answers act-oriented
product package - Answers combinations of goods and services
system design - Answers capacity, facility location, facility layout, and product and service planning
- Usually require long-term commitment of resources
- Determine parameter of system operation
systems operation - Answers generally tactical decisions:
- Management of personnel
- Inventory management and control
- Scheduling
- Project management
- Quality assurance
sources of waste - Answers - inventory
- over-production
- waiting time,
- (unnecessary) transportation
overprocessing
, - inefficient work methods
-product defects
- underutilizing worker skills
sort/segregate - Answers - keep only what is needed in the work area, remove waste
simplify/straighten/set-in-order - Answers improve workflow and reduce wasted motion
shine/ sweep - Answers - clean daily, use cleaning to inspect work area
standardize - Answers know the process, remove variations from processes- using standard procedures,
apply best practices
Sustain/self-discipline - Answers review work, maintain correct procedures, implement standards
maintain quality, train employees
safety - Answers built into practices
Support/maintenance - Answers use preventative maintenance. Reduce variability and unplanned
downtime
competitveness - Answers how effectively an organization meets the wants and needs of customers
relative to others that offer similar goods or services
competitive space - Answers price, quality, response-time, variety
organizational strategies - Answers overall strategies that relate to the entire organization and support
the achievement of organizational goals and mission
core competencies - Answers special attributes or abilities that give an organization a competitive edge
order qualifiers - Answers characteristics that customers perceive as minimum standards of acceptability
for a product or service to be considered as a potential for purchase
order winners - Answers characteristics of an organization's goods or services that cause it to be
perceived as better than the competition
environmental scanning - Answers necessary to identify strength and weaknesses (internal factors) and
opportunities and threats (external factors)
functional level strategies - Answers strategies that relate to each of the functional areas and that
support achievements of the organizational strategy
operation strategies - Answers the approach, consistent with organizational strategy, that is used to
guide the operations function
inputs are like - Answers meats, buns, cooks
the transformation process is like - Answers grilling and assembly
outputs are like - Answers burger
feedback is like - Answers time to prepare, temperatures, weight
value-added - Answers value/ (price of ouput - cost of input)
feedback - Answers measurements taken at various points in the transformation process
control - Answers the comparison of feedback against previously established standards to determine if
corrective action is necessary
manufacturing - Answers goods-oriented
service - Answers act-oriented
product package - Answers combinations of goods and services
system design - Answers capacity, facility location, facility layout, and product and service planning
- Usually require long-term commitment of resources
- Determine parameter of system operation
systems operation - Answers generally tactical decisions:
- Management of personnel
- Inventory management and control
- Scheduling
- Project management
- Quality assurance
sources of waste - Answers - inventory
- over-production
- waiting time,
- (unnecessary) transportation
overprocessing
, - inefficient work methods
-product defects
- underutilizing worker skills
sort/segregate - Answers - keep only what is needed in the work area, remove waste
simplify/straighten/set-in-order - Answers improve workflow and reduce wasted motion
shine/ sweep - Answers - clean daily, use cleaning to inspect work area
standardize - Answers know the process, remove variations from processes- using standard procedures,
apply best practices
Sustain/self-discipline - Answers review work, maintain correct procedures, implement standards
maintain quality, train employees
safety - Answers built into practices
Support/maintenance - Answers use preventative maintenance. Reduce variability and unplanned
downtime
competitveness - Answers how effectively an organization meets the wants and needs of customers
relative to others that offer similar goods or services
competitive space - Answers price, quality, response-time, variety
organizational strategies - Answers overall strategies that relate to the entire organization and support
the achievement of organizational goals and mission
core competencies - Answers special attributes or abilities that give an organization a competitive edge
order qualifiers - Answers characteristics that customers perceive as minimum standards of acceptability
for a product or service to be considered as a potential for purchase
order winners - Answers characteristics of an organization's goods or services that cause it to be
perceived as better than the competition
environmental scanning - Answers necessary to identify strength and weaknesses (internal factors) and
opportunities and threats (external factors)
functional level strategies - Answers strategies that relate to each of the functional areas and that
support achievements of the organizational strategy
operation strategies - Answers the approach, consistent with organizational strategy, that is used to
guide the operations function
