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QDM EXPERT EXAM 2025 UPDATED ACTUAL
EXAM WITH CORRECT SOLUTIONS.
Which of these options applies to QDM? 1 Only my FedEx
Opco uses it 2 Only my department uses it 3 Nobody uses it 4
QDM applies to all functions and activities - correct answer-
QDM applies to all functions and activities
The 1-10-100 Rule says that every dollar spent doing things
right the first time avoids - correct answer- $100 for the failure
The QDM Principle Measure, Measure, Measure involves
measuring... - correct answer- failures, variation, and success
Which principle addresses waste reduction and/or elimination -
correct answer- Optimize Business Performance
Which type of activity is the customer willing to pay for - correct
answer- value-added activity
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Which action does not embody the Be Scientific Principle -
correct answer- Following your gut instinct
Which tool is used in a quality improvement project and states
the business objectives - correct answer- QAT Charter
Which tool will help determine the scope of my project - correct
answer- SIPOC
What tool will help me gain insight into customer expectations -
correct answer- Voice of Customer (VOC)
What tool helps link projects to strategic objectives regarding
customer relationships - correct answer- Customer Corridor
You should always pilot your solution to ensure it performs as
expected - correct answer- False
A diagram used to brainstorm causes of a failure and sort the
causes into categories - correct answer- Fishbone
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Way of brainstorming that helps to dig beyond initial
observations of a problem's cause - correct answer- 5 Whys
Which step is not a part of the Launch phase of ABLE 1
Prepare an implementation plan 2 Define a control plan 3 Build
understanding 4 Launch a full-scale implementation - correct
answer- Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4
Contingency/Action Plans - correct answer- Flow Chart
How much a measure deviates from the norm over time -
correct answer- Variation
A graph that pictures the degree of variation in a process -
correct answer- Run Chart
If your targets aren't achieved you should return to the Assess
phase and restart - correct answer- False
QDM EXPERT EXAM 2025 UPDATED ACTUAL
EXAM WITH CORRECT SOLUTIONS.
Which of these options applies to QDM? 1 Only my FedEx
Opco uses it 2 Only my department uses it 3 Nobody uses it 4
QDM applies to all functions and activities - correct answer-
QDM applies to all functions and activities
The 1-10-100 Rule says that every dollar spent doing things
right the first time avoids - correct answer- $100 for the failure
The QDM Principle Measure, Measure, Measure involves
measuring... - correct answer- failures, variation, and success
Which principle addresses waste reduction and/or elimination -
correct answer- Optimize Business Performance
Which type of activity is the customer willing to pay for - correct
answer- value-added activity
,2 | Page
Which action does not embody the Be Scientific Principle -
correct answer- Following your gut instinct
Which tool is used in a quality improvement project and states
the business objectives - correct answer- QAT Charter
Which tool will help determine the scope of my project - correct
answer- SIPOC
What tool will help me gain insight into customer expectations -
correct answer- Voice of Customer (VOC)
What tool helps link projects to strategic objectives regarding
customer relationships - correct answer- Customer Corridor
You should always pilot your solution to ensure it performs as
expected - correct answer- False
A diagram used to brainstorm causes of a failure and sort the
causes into categories - correct answer- Fishbone
, 3 | Page
Way of brainstorming that helps to dig beyond initial
observations of a problem's cause - correct answer- 5 Whys
Which step is not a part of the Launch phase of ABLE 1
Prepare an implementation plan 2 Define a control plan 3 Build
understanding 4 Launch a full-scale implementation - correct
answer- Build understandin
Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4
Contingency/Action Plans - correct answer- Flow Chart
How much a measure deviates from the norm over time -
correct answer- Variation
A graph that pictures the degree of variation in a process -
correct answer- Run Chart
If your targets aren't achieved you should return to the Assess
phase and restart - correct answer- False
