USPS WINDOW TRAINING EXAM
QUESTIONS AND ANSWERS
Name the surcharge that may be applied to priority parcels. - ANSWER-Dimensional
Dimensional weight is applied to Priority Parcels to what zones? - ANSWER-1-9
When is dimensional weight applied - ANSWER-Over 1 cubic ft (1728cubic ft inches)
in zones 1-9
Postal service relies on postage, products, and services to fund operations. -
ANSWER-True
Flat rate envelopes and boxes allow customers to ship packages for 1 prices
regardless of? - ANSWER-weight and destination
Do packages shipped in USPS provided priority packaging subject to dimensional
weight or balloon pricing? - ANSWER-No
Max weight of 1st class mail? - ANSWER-13oz
Can you track 1st class mail? - ANSWER-Yes
How long does 1st class mail take to deliver? - ANSWER-1-3 days
Max weight for a letter? - ANSWER-3.5oz
Max dimensions of a flat? - ANSWER-12H x 15L x .75 thickness
Min dimensions of a flat? - ANSWER-6 1/8 H x 11 1/2 L x .25 T
Tracking is included on all products but? - ANSWER-Marketing mail
Is 1st class mail sealed against inspection? - ANSWER-Yes
Which shipping service for parcels has no guarantee and is not sealed against
inspection? - ANSWER-USPS Retail Ground
Max weight and combine girth for USPS Retail ground pieces? - ANSWER-70 and
108
What 2 surcharges can be applied to USPS Retail Ground - ANSWER-Oversized
and Dimensional weight for zone 5-9
Why can't magazines be sent media mail? - ANSWER-Advertisements
What surcharge is applied to USPS Retail ground for pieces over 108" but no more
than 130" in combined length and girth? - ANSWER-Oversized
,What is a zone chart? - ANSWER-Codes assigned to each originating and
destination paring for every zip code in the nation.
Can a customer create their own flat rate shipping box at home? - ANSWER-No
Are extra service free? - ANSWER-No
Do Extra services include proof of mailing, protection in transit, and confirmation of
delivery? - ANSWER-Yes
List 6 EXTRA services the USPS provides - ANSWER-1. Tracking
2. Insurance
3. Certificate of Maiing,
4. COD
5. Signature confirmation
6. Restricted delivery
What does COD stand for? - ANSWER-Collect on Delivery
What does tracking provide? - ANSWER-A zipcode, time and date of delivery and
delivery attemps
Insurance provides indemnity coverage for merchandise sent through the mail if they
are what? - ANSWER-Damaged or Lost
Maximum insurance amount (except registered) - ANSWER-$5000
Reimbursement for insured items is determined by? - ANSWER-Actual value, repair
cost, or insurance purchased (Whichever is lower)
PME and PM includes how much insurance? - ANSWER-$100
How can you purchase insurance at the USPS? - ANSWER-1. SSK
2. Retail Counter
3. www.usps.com
Can you combine insurance purchased at the retail counter and the SSK? -
ANSWER-No
What insurance form covers over $500? - ANSWER-3813-P
What insurance form covers under $500? - ANSWER-3813
What service provides customers with proof of mailing, date, and time the item was
delivered or attempted? - ANSWER-Certified
Mail pieces not meeting minimums criteria, or exceeding certain maximums are
mailable. - ANSWER-False
, All mail pieces entering the mail-stream are separated into what 3 categories? -
ANSWER-Letters, Flats, Parcels
What are 5 mail processing categories - ANSWER-Letters, Flats, Parcels, Irregular
Parcels, nonmachinable parcel
Letters and Postcards should be what shape? - ANSWER-Rectangular
Minimum size for a letter? - ANSWER-3 1/2 H, 5 L, .007W
Minimum size of a postcard? - ANSWER-3 1/2 H, 5 L, .007 W
Maximum size of a letter? - ANSWER-11 1/2 H, 6 1/8 L, .25 W
Postcards fall under what processing category? - ANSWER-Letter
What is the maximum size of a postcard? - ANSWER-4 1/4 H, 6 L, .016 W
Pieces that exceed one of the maximum dimensions of a letter may qualify as a? -
ANSWER-Flat
A letter that weighs over 3.5 oz is now a? - ANSWER-Flat
Flats must be what shape? - ANSWER-Rectangular
2 Characteristics of a Flat? - ANSWER-Flexible and uniform thickness
Rolls/Tubes 26" or less are? - ANSWER-Irregular Parcel
Parcels 6 ounces or less are what? - ANSWER-Irregular Parcel
Tape must be at least how many inches wide? - ANSWER-2
A letter that is square instead of rectangular is considered: - ANSWER-Non-
Machinable
The best way to seal a package? - ANSWER-Filament Tape
Domestic mail consist of items sent where? - ANSWER-APO, FPO, DPO
What does DMM - ANSWER-Domestic Mail Manual
What is in the DMM - ANSWER-To see policies, procedures and regulations of
mailing in the US
Max Weight of a machinable Parcel? - ANSWER-25 lb
Max weight of a retail ground parcel? - ANSWER-70 lb
QUESTIONS AND ANSWERS
Name the surcharge that may be applied to priority parcels. - ANSWER-Dimensional
Dimensional weight is applied to Priority Parcels to what zones? - ANSWER-1-9
When is dimensional weight applied - ANSWER-Over 1 cubic ft (1728cubic ft inches)
in zones 1-9
Postal service relies on postage, products, and services to fund operations. -
ANSWER-True
Flat rate envelopes and boxes allow customers to ship packages for 1 prices
regardless of? - ANSWER-weight and destination
Do packages shipped in USPS provided priority packaging subject to dimensional
weight or balloon pricing? - ANSWER-No
Max weight of 1st class mail? - ANSWER-13oz
Can you track 1st class mail? - ANSWER-Yes
How long does 1st class mail take to deliver? - ANSWER-1-3 days
Max weight for a letter? - ANSWER-3.5oz
Max dimensions of a flat? - ANSWER-12H x 15L x .75 thickness
Min dimensions of a flat? - ANSWER-6 1/8 H x 11 1/2 L x .25 T
Tracking is included on all products but? - ANSWER-Marketing mail
Is 1st class mail sealed against inspection? - ANSWER-Yes
Which shipping service for parcels has no guarantee and is not sealed against
inspection? - ANSWER-USPS Retail Ground
Max weight and combine girth for USPS Retail ground pieces? - ANSWER-70 and
108
What 2 surcharges can be applied to USPS Retail Ground - ANSWER-Oversized
and Dimensional weight for zone 5-9
Why can't magazines be sent media mail? - ANSWER-Advertisements
What surcharge is applied to USPS Retail ground for pieces over 108" but no more
than 130" in combined length and girth? - ANSWER-Oversized
,What is a zone chart? - ANSWER-Codes assigned to each originating and
destination paring for every zip code in the nation.
Can a customer create their own flat rate shipping box at home? - ANSWER-No
Are extra service free? - ANSWER-No
Do Extra services include proof of mailing, protection in transit, and confirmation of
delivery? - ANSWER-Yes
List 6 EXTRA services the USPS provides - ANSWER-1. Tracking
2. Insurance
3. Certificate of Maiing,
4. COD
5. Signature confirmation
6. Restricted delivery
What does COD stand for? - ANSWER-Collect on Delivery
What does tracking provide? - ANSWER-A zipcode, time and date of delivery and
delivery attemps
Insurance provides indemnity coverage for merchandise sent through the mail if they
are what? - ANSWER-Damaged or Lost
Maximum insurance amount (except registered) - ANSWER-$5000
Reimbursement for insured items is determined by? - ANSWER-Actual value, repair
cost, or insurance purchased (Whichever is lower)
PME and PM includes how much insurance? - ANSWER-$100
How can you purchase insurance at the USPS? - ANSWER-1. SSK
2. Retail Counter
3. www.usps.com
Can you combine insurance purchased at the retail counter and the SSK? -
ANSWER-No
What insurance form covers over $500? - ANSWER-3813-P
What insurance form covers under $500? - ANSWER-3813
What service provides customers with proof of mailing, date, and time the item was
delivered or attempted? - ANSWER-Certified
Mail pieces not meeting minimums criteria, or exceeding certain maximums are
mailable. - ANSWER-False
, All mail pieces entering the mail-stream are separated into what 3 categories? -
ANSWER-Letters, Flats, Parcels
What are 5 mail processing categories - ANSWER-Letters, Flats, Parcels, Irregular
Parcels, nonmachinable parcel
Letters and Postcards should be what shape? - ANSWER-Rectangular
Minimum size for a letter? - ANSWER-3 1/2 H, 5 L, .007W
Minimum size of a postcard? - ANSWER-3 1/2 H, 5 L, .007 W
Maximum size of a letter? - ANSWER-11 1/2 H, 6 1/8 L, .25 W
Postcards fall under what processing category? - ANSWER-Letter
What is the maximum size of a postcard? - ANSWER-4 1/4 H, 6 L, .016 W
Pieces that exceed one of the maximum dimensions of a letter may qualify as a? -
ANSWER-Flat
A letter that weighs over 3.5 oz is now a? - ANSWER-Flat
Flats must be what shape? - ANSWER-Rectangular
2 Characteristics of a Flat? - ANSWER-Flexible and uniform thickness
Rolls/Tubes 26" or less are? - ANSWER-Irregular Parcel
Parcels 6 ounces or less are what? - ANSWER-Irregular Parcel
Tape must be at least how many inches wide? - ANSWER-2
A letter that is square instead of rectangular is considered: - ANSWER-Non-
Machinable
The best way to seal a package? - ANSWER-Filament Tape
Domestic mail consist of items sent where? - ANSWER-APO, FPO, DPO
What does DMM - ANSWER-Domestic Mail Manual
What is in the DMM - ANSWER-To see policies, procedures and regulations of
mailing in the US
Max Weight of a machinable Parcel? - ANSWER-25 lb
Max weight of a retail ground parcel? - ANSWER-70 lb
