USPS WINDOW CLERK EXAM 421
QUESTIONS WITH COMPLETE
SOLUTIONS
Where do we find a list of lost or stolen MO (money orders) - ANSWER-Postal
Bulletin and POS
Postal Service___________ are available online and provide guidance on
regulations for domestic/international/administrative/personnel fields support? -
ANSWER-Directives
Priority Mail is delivered in - ANSWER-2-3 days
any mailable item that weighs less than 13 oz - ANSWER-First Class Mail
Global Express Guarantee (GXG) is shipped in - ANSWER-1-3 days
No mail piece can weigh more than except standard post - ANSWER-70lbs
EDDM - ANSWER-Every Door Direct Mail
Express mail is delivered in - ANSWER-1-2 days
what surcharge applies to items/parcels over 108 but no more than 130in -
ANSWER-oversize /parcel post
PS Form 3816 - ANSWER-COD
PS Form 3816-AS - ANSWER-More than 3 COD articles are mailed at one time
Parcel Post and zones 5-8 larger than 1 cubic foot use - ANSWER-Dimensional
Pricing
Ensures that mail is delivered to a specific addressee or the addressee agent for a
fee - ANSWER-Restricted delivery
Post Office motto for providing the ideal customer experience - ANSWER-Clean,
Stocked, and Friendly Everyday
What are the three P's that influence customer perception - ANSWER-Personal,
Professional, Postal
What does G.I.S.T. stand for - ANSWER-Greet, Inquiry, Suggest, and Thank
Words that generate a negative feeling - ANSWER-Trigger Words
, Words that make us feel relaxed and composed - ANSWER-Calming Words
Magazines, newspaper, must be printed at least 4x's times a year from a creditable
organization - ANSWER-Periodicals
Parcel post, bonded printed matter media mail, library mail - ANSWER-package
services
printed matter weighs less than 16 oz must pay annual presort fee min. of 200
pieces or over 50 lbs - ANSWER-Standard Mail
can be used for gifts weighs up to 70lbs measures max of 130in price based on
weigh distance and shape - ANSWER-Parcel Post
Delivery time 2-3 days( not guaranteed ) - ANSWER-Priority Mail
Delivery time 1-2 days ( overnight and next day ) * Guaranteed - ANSWER-Express
mail ( Priority Mail Express )
Letters size max - ANSWER-6 1/8in in height and 11 1/2in in length max 1/4in in
thickness
Flats size max - ANSWER-15in in length and 12in in height and 3/4in in thickness
Machinable Parcels - ANSWER-min 3in max 17in weight 6 oz min and 25lbs max
Rolls that are longer than machinable parcels - ANSWER-Irregular Parcels
How many zones - ANSWER-8
effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged
the 20lb price - ANSWER-Balloon Price
Effects zones 5-8 can't exceed 1728cu ft max 108in in girth - ANSWER-Dimensional
Price
How often is the Postal bulletin printed - ANSWER-Bi-weekly
What does POS stand for - ANSWER-Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center,
news link are all - ANSWER-Retail Communication Channels
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail
units, stamps-to-go, stamps by phone, approved shippes, - ANSWER-10 expanded
access channels
PS Form 1412 - ANSWER-End of the day report
QUESTIONS WITH COMPLETE
SOLUTIONS
Where do we find a list of lost or stolen MO (money orders) - ANSWER-Postal
Bulletin and POS
Postal Service___________ are available online and provide guidance on
regulations for domestic/international/administrative/personnel fields support? -
ANSWER-Directives
Priority Mail is delivered in - ANSWER-2-3 days
any mailable item that weighs less than 13 oz - ANSWER-First Class Mail
Global Express Guarantee (GXG) is shipped in - ANSWER-1-3 days
No mail piece can weigh more than except standard post - ANSWER-70lbs
EDDM - ANSWER-Every Door Direct Mail
Express mail is delivered in - ANSWER-1-2 days
what surcharge applies to items/parcels over 108 but no more than 130in -
ANSWER-oversize /parcel post
PS Form 3816 - ANSWER-COD
PS Form 3816-AS - ANSWER-More than 3 COD articles are mailed at one time
Parcel Post and zones 5-8 larger than 1 cubic foot use - ANSWER-Dimensional
Pricing
Ensures that mail is delivered to a specific addressee or the addressee agent for a
fee - ANSWER-Restricted delivery
Post Office motto for providing the ideal customer experience - ANSWER-Clean,
Stocked, and Friendly Everyday
What are the three P's that influence customer perception - ANSWER-Personal,
Professional, Postal
What does G.I.S.T. stand for - ANSWER-Greet, Inquiry, Suggest, and Thank
Words that generate a negative feeling - ANSWER-Trigger Words
, Words that make us feel relaxed and composed - ANSWER-Calming Words
Magazines, newspaper, must be printed at least 4x's times a year from a creditable
organization - ANSWER-Periodicals
Parcel post, bonded printed matter media mail, library mail - ANSWER-package
services
printed matter weighs less than 16 oz must pay annual presort fee min. of 200
pieces or over 50 lbs - ANSWER-Standard Mail
can be used for gifts weighs up to 70lbs measures max of 130in price based on
weigh distance and shape - ANSWER-Parcel Post
Delivery time 2-3 days( not guaranteed ) - ANSWER-Priority Mail
Delivery time 1-2 days ( overnight and next day ) * Guaranteed - ANSWER-Express
mail ( Priority Mail Express )
Letters size max - ANSWER-6 1/8in in height and 11 1/2in in length max 1/4in in
thickness
Flats size max - ANSWER-15in in length and 12in in height and 3/4in in thickness
Machinable Parcels - ANSWER-min 3in max 17in weight 6 oz min and 25lbs max
Rolls that are longer than machinable parcels - ANSWER-Irregular Parcels
How many zones - ANSWER-8
effects zones 1-4 piece weighs less than 20lbs but longer than 84in and is charged
the 20lb price - ANSWER-Balloon Price
Effects zones 5-8 can't exceed 1728cu ft max 108in in girth - ANSWER-Dimensional
Price
How often is the Postal bulletin printed - ANSWER-Bi-weekly
What does POS stand for - ANSWER-Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center,
news link are all - ANSWER-Retail Communication Channels
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail
units, stamps-to-go, stamps by phone, approved shippes, - ANSWER-10 expanded
access channels
PS Form 1412 - ANSWER-End of the day report
