MGT 301 Exam 2 Questions and Answers Solved Correctly Latest Update 2025-2026
Deon is opening a car wash, and he has approached SCORE, an SBA organization that assists small-
business owners in setting up their companies. As a new business owner, the SCORE counselors would
probably advise Deon to - Answers write a business plan
Prior to opening her new restaurant, Nia is determining what items to offer on the menu, the
anticipated profits and expenses, the tasks of various employees, and how those jobs will be handled.
Nia is creating her - Answers business model.
The planning process begins with two attributes: a mission statement and a vision statement. What
questions are answered with each of these? - Answers What is our reason for being?; What do we want
to become?
The upper management of a large national retail grocery store has passed along the new goals of
improving customer service to the district managers. At this point, the district managers need to
determine how the stores in their district will achieve top management's goal with the given resources
during the next 6 to 24 months. The district managers are developing ______ planning. - Answers
tactical
Operational planning must be completed by first-line managers every ____, and tactical planning is done
by middle management every - Answers 1 to 52 weeks; 6 to 24 months.
Dave owns several computer repair shops across the Midwest, and he has set a goal for his company of
cutting costs in all his locations over the next three years. Dave has set a(n) - Answers strategic goal
_____ can be another term used for a goal. - Answers objective
Susan is a front-line supervisor in a grocery retailer. She desires to decrease the time she spends working
on doing her daily closing work by 45 minutes. This objective set by Susan and for her is an example of
a(n) - Answers operational goal.
Warby Parker, a manufacturer of fashionable prescription eyewear, notes on its website, "Warby Parker
was founded with a rebellious spirit and a loft objective: to offer designer eyewear at a revolutionary
price, while leading the way for socially-conscious business." This excerpt from the company's website
states Warby Parker's - Answers vision statement.
This month, Alice, the branch manager of Quality Computer Sales, has heard several complaints from
customers that Quality employees do not return calls. Today a good customer told Alice that "my phone
calls and e-mails are returned after maybe a week or so." Hearing enough, Alice mandated that "all
customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an
example of a(n) - Answers policy.
A ______ is a standing plan that designates specific required action. - Answers rule
, _____ are plans developed for activities that are not likely to be repeated in the future, such as plans for
programs or projects. - Answers single-use plans
Paula, the store manager, asked Tom to organize the prize giveaways for the store's grand reopening
open house. Tom is organizing a(n) - Answers project
A _____ is a single-use plan encompassing a variety of projects or activities. - Answers program
The Human Resources department of French Quarter Seafood conducted a training workshop on setting
and achieving organization goals. Alex, the store manager of the New Orleans location, has been
working with his managers to set objectives that are clearly defined, focused on achieving specific
results, and can be accomplished with a given amount of resources. Which aspect of SMART goals is
missing? - Answers Goals should specify the target dates or deadline dates when they are to be attained.
Steve, a hotel general manager, has had great success using MBO. Hannah, his district manager, has
found that Steve's employees are highly motivated. Because Steve _________, Hannah is able to discern
that he is using MBO. - Answers rewards his employees with compliments, raises, and other benefits as
they meet their goals
The purpose of MBO is to - Answers motivate subordinates.
For MBO to be successful, top management must be committed to the program, MBO must be applied
organizationwide, and - Answers objectives must cascade.
MBO works by objectives moving through the organization; that is, top managers set general
organizational objectives, which are translated into divisional objectives, which are translated into
departmental objectives. The hierarchy ends in individual objectives set by each employee. This is an
example of MBO working as objectives ______ through the organization. - Answers cascade down
What is the primary objective of a plan? - Answers It outlines how goals are going to be met.
You have an idea for a company that sources fruits from local farms and makes fresh juices on a daily
basis. You want to start a subscription-based service in which households within a 100-mile radius
subscribe to your plan and receive two gallons of freshly squeezed juice (for example, cherry juice, apple
juice, lemonade) twice a week. As you think about starting your business, you ask yourself: How rare is
the service I am offering? How valuable is it? Can I organize the company to maximize my advantages in
the marketplace? After asking these questions, review and identify which question from VRIO did you
forget to ask? - Answers Is the resource or capability costly for other firms to imitate?
Which of the following is NOT a step in the process of management by objectives (MBO)? - Answers
Managers determine each employee's strengths and weaknesses.
___ is the overall goal of MBO. - Answers ___ is the overall goal of MBO.
Which sequence of goals is consistent with "cascading" goals that begin at the top of the organization? -
Answers strategic goals > divisional goals > department goals > individual goals
Deon is opening a car wash, and he has approached SCORE, an SBA organization that assists small-
business owners in setting up their companies. As a new business owner, the SCORE counselors would
probably advise Deon to - Answers write a business plan
Prior to opening her new restaurant, Nia is determining what items to offer on the menu, the
anticipated profits and expenses, the tasks of various employees, and how those jobs will be handled.
Nia is creating her - Answers business model.
The planning process begins with two attributes: a mission statement and a vision statement. What
questions are answered with each of these? - Answers What is our reason for being?; What do we want
to become?
The upper management of a large national retail grocery store has passed along the new goals of
improving customer service to the district managers. At this point, the district managers need to
determine how the stores in their district will achieve top management's goal with the given resources
during the next 6 to 24 months. The district managers are developing ______ planning. - Answers
tactical
Operational planning must be completed by first-line managers every ____, and tactical planning is done
by middle management every - Answers 1 to 52 weeks; 6 to 24 months.
Dave owns several computer repair shops across the Midwest, and he has set a goal for his company of
cutting costs in all his locations over the next three years. Dave has set a(n) - Answers strategic goal
_____ can be another term used for a goal. - Answers objective
Susan is a front-line supervisor in a grocery retailer. She desires to decrease the time she spends working
on doing her daily closing work by 45 minutes. This objective set by Susan and for her is an example of
a(n) - Answers operational goal.
Warby Parker, a manufacturer of fashionable prescription eyewear, notes on its website, "Warby Parker
was founded with a rebellious spirit and a loft objective: to offer designer eyewear at a revolutionary
price, while leading the way for socially-conscious business." This excerpt from the company's website
states Warby Parker's - Answers vision statement.
This month, Alice, the branch manager of Quality Computer Sales, has heard several complaints from
customers that Quality employees do not return calls. Today a good customer told Alice that "my phone
calls and e-mails are returned after maybe a week or so." Hearing enough, Alice mandated that "all
customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an
example of a(n) - Answers policy.
A ______ is a standing plan that designates specific required action. - Answers rule
, _____ are plans developed for activities that are not likely to be repeated in the future, such as plans for
programs or projects. - Answers single-use plans
Paula, the store manager, asked Tom to organize the prize giveaways for the store's grand reopening
open house. Tom is organizing a(n) - Answers project
A _____ is a single-use plan encompassing a variety of projects or activities. - Answers program
The Human Resources department of French Quarter Seafood conducted a training workshop on setting
and achieving organization goals. Alex, the store manager of the New Orleans location, has been
working with his managers to set objectives that are clearly defined, focused on achieving specific
results, and can be accomplished with a given amount of resources. Which aspect of SMART goals is
missing? - Answers Goals should specify the target dates or deadline dates when they are to be attained.
Steve, a hotel general manager, has had great success using MBO. Hannah, his district manager, has
found that Steve's employees are highly motivated. Because Steve _________, Hannah is able to discern
that he is using MBO. - Answers rewards his employees with compliments, raises, and other benefits as
they meet their goals
The purpose of MBO is to - Answers motivate subordinates.
For MBO to be successful, top management must be committed to the program, MBO must be applied
organizationwide, and - Answers objectives must cascade.
MBO works by objectives moving through the organization; that is, top managers set general
organizational objectives, which are translated into divisional objectives, which are translated into
departmental objectives. The hierarchy ends in individual objectives set by each employee. This is an
example of MBO working as objectives ______ through the organization. - Answers cascade down
What is the primary objective of a plan? - Answers It outlines how goals are going to be met.
You have an idea for a company that sources fruits from local farms and makes fresh juices on a daily
basis. You want to start a subscription-based service in which households within a 100-mile radius
subscribe to your plan and receive two gallons of freshly squeezed juice (for example, cherry juice, apple
juice, lemonade) twice a week. As you think about starting your business, you ask yourself: How rare is
the service I am offering? How valuable is it? Can I organize the company to maximize my advantages in
the marketplace? After asking these questions, review and identify which question from VRIO did you
forget to ask? - Answers Is the resource or capability costly for other firms to imitate?
Which of the following is NOT a step in the process of management by objectives (MBO)? - Answers
Managers determine each employee's strengths and weaknesses.
___ is the overall goal of MBO. - Answers ___ is the overall goal of MBO.
Which sequence of goals is consistent with "cascading" goals that begin at the top of the organization? -
Answers strategic goals > divisional goals > department goals > individual goals
