APHR Certification Study Guide With
Correct Answers
Human Resource Managment (HRM) - Correct AnswersHRM consists of an
organization's "people practices" - the policies, practices, and systems that influence
employees' behavior, attitudes, and performance.
Explain how HRM contributes to an organization's performance - Correct
AnswersThrough its practices or process, The HRM influences who works for the
organization and how those people work. These human resources, if well managed,
have the potential to be a source of sustainable competitive advantage, contributing to
basic objectives such as quality, profits, and customer satisfaction.
HRM Process/ practices - Correct Answers1) Analysis and Design of work
2) HR planning
3) Recruitment
4) Selection
5)Training and development
6)Compensation
7)Performance Management
8) Employee Relations
Human Capital - Correct AnswersAn Organization's employees, described in terms of
their training, experience, judgement, intelligence, relationships, and insight.
Human Resources qualities valuable to the success of organizations - Correct
Answers1) Human Resources are VALUABLE- high-quality employees provide a
needed service as they perform many critical functions.
2) Human Resources are RARE- a person with high levels of the needed skills and
knowledge is not common
3) Human Resources CANNOT BE IMITATED -
4) Human Resources have NO GOOD SUBSTITUTES
High Performance Work System - Correct AnswersAn organization in which technology,
organizational structure, people, and processes work seamlessly to give an organization
an advantage in the competitive environment.
Maintaining a High-Performance Work System may include: - Correct Answers-
Development of training programs
-Recruitment of people with new skill sets
- Establishment of rewards for such behaviors as team work, flexibility, and learning
,Ratio of HR employees to total employees - Correct Answers2 full time HR staff persons
for every 100 employees on payroll.
In small organizations the ratio is much higher
Administrative role of HRM - Correct AnswersHandling administrative tasks ( hiring
employees, answering questions about benefits) efficiently and with a commitment to
quality. This requires expertise in the particular task
Business Partner role of HRM - Correct AnswersDeveloping effective HR systems that
help the org meet its goals attracting, keeping, and developing people with the skill it
needs.
For the systems to be effective, HR people must understand the business so it can
understand what the business needs
Strategic partner role - Correct AnswersContributing to the company's strategies
through an understanding of its existing and needed HR and ways HR practices can
give the company a competitive advantage.
For strategic ideas to be effective, HR people must understand the business, it's
industry, and its competitors
Job Analysis - Correct AnswersThe process of getting detailed information about jobs
Work Flow Design - Correct AnswersThe process of analyzing the tasks necessary for
the production of a product or service
Job - Correct AnswersA set of related duties
Position - Correct AnswersA set of duties performed by a particular person
Job Description - Correct AnswersA list of the tasks, duties, and responsibilities (TDRs)
that a particular job entails
Job Specification - Correct AnswersA list if the knowledge, skills, abilities, and other
characteristics that an individual must have to perform a particular job
Job Design - Correct AnswersThe process of defining the way work will be performed
and the tasks that a given job requires
Industrial Engineering - Correct AnswersThe study of jobs to find the simplest way to
structure work in order to maximize efficiency
Job enlargement - Correct AnswersBroadening the types of tasks performed in a job
Job extension - Correct AnswersEnlarging jobs by combining several relatively simple
jobs to for a job with a wider range of tasks
, Job rotation - Correct AnswersEnlarging jobs by moving employees among several
different jobs
Job enrichment - Correct AnswersEmpowering workers by adding more decision
making authority to jobs
Flextime - Correct AnswersA scheduling policy in which full time employees may
choose starting and ending times within guidelines specified by the organization
Job sharing - Correct AnswersA work option in which two part time employees carry out
the tasks associated with a single job
Telework or Telecommuting - Correct AnswersMeans doing one's work away from a
centrally located office
Ergonomics - Correct AnswersThe study of the interface between individuals'
physiology and the characteristics of the physical work environment
Position Analysis Questionnaire (PAQ) - Correct AnswersA standardized job analysis
questionnaire containing 194,questions about work behaviors, work conditions, and job
characteristics that apply to a wide variety of jobs
Flesh an Job Analysis System - Correct AnswersJob analysis technique that asks
subject matter experts to evaluate a job in terms of the abilities required to perform
Competency - Correct AnswersAn area of personal capability that enables employees
to perform their work successfullyb
Recruitment - Correct AnswersThe process through which the organization seeks
applicants for potential employment
Selection - Correct AnswersThe process by which the organization attempts to identify
applicants with the necessary knowledge, skills, abilities, and other characteristics that
will help the organization achieve its goals
Top 5 qualities employers look for in employees - Correct Answers1)- Teamwork Skills
2)- Verbal Communications Skills
3)- Decision Making, Problem Solving
4)- Gathering / Processing information
5)- Planning/ Prioritizing Tasks
Training - Correct AnswersA planned effort to enable employees to learn job-related
knowledge, skills, and behavior
Correct Answers
Human Resource Managment (HRM) - Correct AnswersHRM consists of an
organization's "people practices" - the policies, practices, and systems that influence
employees' behavior, attitudes, and performance.
Explain how HRM contributes to an organization's performance - Correct
AnswersThrough its practices or process, The HRM influences who works for the
organization and how those people work. These human resources, if well managed,
have the potential to be a source of sustainable competitive advantage, contributing to
basic objectives such as quality, profits, and customer satisfaction.
HRM Process/ practices - Correct Answers1) Analysis and Design of work
2) HR planning
3) Recruitment
4) Selection
5)Training and development
6)Compensation
7)Performance Management
8) Employee Relations
Human Capital - Correct AnswersAn Organization's employees, described in terms of
their training, experience, judgement, intelligence, relationships, and insight.
Human Resources qualities valuable to the success of organizations - Correct
Answers1) Human Resources are VALUABLE- high-quality employees provide a
needed service as they perform many critical functions.
2) Human Resources are RARE- a person with high levels of the needed skills and
knowledge is not common
3) Human Resources CANNOT BE IMITATED -
4) Human Resources have NO GOOD SUBSTITUTES
High Performance Work System - Correct AnswersAn organization in which technology,
organizational structure, people, and processes work seamlessly to give an organization
an advantage in the competitive environment.
Maintaining a High-Performance Work System may include: - Correct Answers-
Development of training programs
-Recruitment of people with new skill sets
- Establishment of rewards for such behaviors as team work, flexibility, and learning
,Ratio of HR employees to total employees - Correct Answers2 full time HR staff persons
for every 100 employees on payroll.
In small organizations the ratio is much higher
Administrative role of HRM - Correct AnswersHandling administrative tasks ( hiring
employees, answering questions about benefits) efficiently and with a commitment to
quality. This requires expertise in the particular task
Business Partner role of HRM - Correct AnswersDeveloping effective HR systems that
help the org meet its goals attracting, keeping, and developing people with the skill it
needs.
For the systems to be effective, HR people must understand the business so it can
understand what the business needs
Strategic partner role - Correct AnswersContributing to the company's strategies
through an understanding of its existing and needed HR and ways HR practices can
give the company a competitive advantage.
For strategic ideas to be effective, HR people must understand the business, it's
industry, and its competitors
Job Analysis - Correct AnswersThe process of getting detailed information about jobs
Work Flow Design - Correct AnswersThe process of analyzing the tasks necessary for
the production of a product or service
Job - Correct AnswersA set of related duties
Position - Correct AnswersA set of duties performed by a particular person
Job Description - Correct AnswersA list of the tasks, duties, and responsibilities (TDRs)
that a particular job entails
Job Specification - Correct AnswersA list if the knowledge, skills, abilities, and other
characteristics that an individual must have to perform a particular job
Job Design - Correct AnswersThe process of defining the way work will be performed
and the tasks that a given job requires
Industrial Engineering - Correct AnswersThe study of jobs to find the simplest way to
structure work in order to maximize efficiency
Job enlargement - Correct AnswersBroadening the types of tasks performed in a job
Job extension - Correct AnswersEnlarging jobs by combining several relatively simple
jobs to for a job with a wider range of tasks
, Job rotation - Correct AnswersEnlarging jobs by moving employees among several
different jobs
Job enrichment - Correct AnswersEmpowering workers by adding more decision
making authority to jobs
Flextime - Correct AnswersA scheduling policy in which full time employees may
choose starting and ending times within guidelines specified by the organization
Job sharing - Correct AnswersA work option in which two part time employees carry out
the tasks associated with a single job
Telework or Telecommuting - Correct AnswersMeans doing one's work away from a
centrally located office
Ergonomics - Correct AnswersThe study of the interface between individuals'
physiology and the characteristics of the physical work environment
Position Analysis Questionnaire (PAQ) - Correct AnswersA standardized job analysis
questionnaire containing 194,questions about work behaviors, work conditions, and job
characteristics that apply to a wide variety of jobs
Flesh an Job Analysis System - Correct AnswersJob analysis technique that asks
subject matter experts to evaluate a job in terms of the abilities required to perform
Competency - Correct AnswersAn area of personal capability that enables employees
to perform their work successfullyb
Recruitment - Correct AnswersThe process through which the organization seeks
applicants for potential employment
Selection - Correct AnswersThe process by which the organization attempts to identify
applicants with the necessary knowledge, skills, abilities, and other characteristics that
will help the organization achieve its goals
Top 5 qualities employers look for in employees - Correct Answers1)- Teamwork Skills
2)- Verbal Communications Skills
3)- Decision Making, Problem Solving
4)- Gathering / Processing information
5)- Planning/ Prioritizing Tasks
Training - Correct AnswersA planned effort to enable employees to learn job-related
knowledge, skills, and behavior
