MGT 301 Exam 2 questions with verified
answers to pass
Deon is opening a car wash, and he has approached SCORE, an SBA organization that assists
small-business owners in setting up their companies. As a new business owner, the SCORE
counselors would probably advise Deon to - correct answer ✔✔write a business plan
Prior to opening her new restaurant, Nia is determining what items to offer on the menu, the
anticipated profits and expenses, the tasks of various employees, and how those jobs will be
handled. Nia is creating her - correct answer ✔✔business model.
The planning process begins with two attributes: a mission statement and a vision statement.
What questions are answered with each of these? - correct answer ✔✔What is our reason for
being?; What do we want to become?
The upper management of a large national retail grocery store has passed along the new goals
of improving customer service to the district managers. At this point, the district managers need
to determine how the stores in their district will achieve top management's goal with the given
resources during the next 6 to 24 months. The district managers are developing ______
planning. - correct answer ✔✔tactical
Operational planning must be completed by first-line managers every ____, and tactical
planning is done by middle management every - correct answer ✔✔1 to 52 weeks; 6 to 24
months.
Dave owns several computer repair shops across the Midwest, and he has set a goal for his
company of cutting costs in all his locations over the next three years. Dave has set a(n) - correct
answer ✔✔strategic goal
, _____ can be another term used for a goal. - correct answer ✔✔objective
Susan is a front-line supervisor in a grocery retailer. She desires to decrease the time she spends
working on doing her daily closing work by 45 minutes. This objective set by Susan and for her is
an example of a(n) - correct answer ✔✔operational goal.
Warby Parker, a manufacturer of fashionable prescription eyewear, notes on its website, "Warby
Parker was founded with a rebellious spirit and a loft objective: to offer designer eyewear at a
revolutionary price, while leading the way for socially-conscious business." This excerpt from
the company's website states Warby Parker's - correct answer ✔✔vision statement.
This month, Alice, the branch manager of Quality Computer Sales, has heard several complaints
from customers that Quality employees do not return calls. Today a good customer told Alice
that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Alice
mandated that "all customer phone calls and e-mails must be returned within 24 hours." This
new directive by Alice is an example of a(n) - correct answer ✔✔policy.
A ______ is a standing plan that designates specific required action. - correct answer ✔✔rule
_____ are plans developed for activities that are not likely to be repeated in the future, such as
plans for programs or projects. - correct answer ✔✔single-use plans
Paula, the store manager, asked Tom to organize the prize giveaways for the store's grand
reopening open house. Tom is organizing a(n) - correct answer ✔✔project
A _____ is a single-use plan encompassing a variety of projects or activities. - correct answer
✔✔program
The Human Resources department of French Quarter Seafood conducted a training workshop
on setting and achieving organization goals. Alex, the store manager of the New Orleans
location, has been working with his managers to set objectives that are clearly defined, focused
answers to pass
Deon is opening a car wash, and he has approached SCORE, an SBA organization that assists
small-business owners in setting up their companies. As a new business owner, the SCORE
counselors would probably advise Deon to - correct answer ✔✔write a business plan
Prior to opening her new restaurant, Nia is determining what items to offer on the menu, the
anticipated profits and expenses, the tasks of various employees, and how those jobs will be
handled. Nia is creating her - correct answer ✔✔business model.
The planning process begins with two attributes: a mission statement and a vision statement.
What questions are answered with each of these? - correct answer ✔✔What is our reason for
being?; What do we want to become?
The upper management of a large national retail grocery store has passed along the new goals
of improving customer service to the district managers. At this point, the district managers need
to determine how the stores in their district will achieve top management's goal with the given
resources during the next 6 to 24 months. The district managers are developing ______
planning. - correct answer ✔✔tactical
Operational planning must be completed by first-line managers every ____, and tactical
planning is done by middle management every - correct answer ✔✔1 to 52 weeks; 6 to 24
months.
Dave owns several computer repair shops across the Midwest, and he has set a goal for his
company of cutting costs in all his locations over the next three years. Dave has set a(n) - correct
answer ✔✔strategic goal
, _____ can be another term used for a goal. - correct answer ✔✔objective
Susan is a front-line supervisor in a grocery retailer. She desires to decrease the time she spends
working on doing her daily closing work by 45 minutes. This objective set by Susan and for her is
an example of a(n) - correct answer ✔✔operational goal.
Warby Parker, a manufacturer of fashionable prescription eyewear, notes on its website, "Warby
Parker was founded with a rebellious spirit and a loft objective: to offer designer eyewear at a
revolutionary price, while leading the way for socially-conscious business." This excerpt from
the company's website states Warby Parker's - correct answer ✔✔vision statement.
This month, Alice, the branch manager of Quality Computer Sales, has heard several complaints
from customers that Quality employees do not return calls. Today a good customer told Alice
that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Alice
mandated that "all customer phone calls and e-mails must be returned within 24 hours." This
new directive by Alice is an example of a(n) - correct answer ✔✔policy.
A ______ is a standing plan that designates specific required action. - correct answer ✔✔rule
_____ are plans developed for activities that are not likely to be repeated in the future, such as
plans for programs or projects. - correct answer ✔✔single-use plans
Paula, the store manager, asked Tom to organize the prize giveaways for the store's grand
reopening open house. Tom is organizing a(n) - correct answer ✔✔project
A _____ is a single-use plan encompassing a variety of projects or activities. - correct answer
✔✔program
The Human Resources department of French Quarter Seafood conducted a training workshop
on setting and achieving organization goals. Alex, the store manager of the New Orleans
location, has been working with his managers to set objectives that are clearly defined, focused
