Barista Basics 2 UPDATED ACTUAL
Exam Questions and CORRECT Answers
Jose smiles and says to a regular customer, "Good morning! What would you like today?" The
customer says, "I will have my usual tall latte." Jose thanks the customer. How could Jose have
improved the customer's experience? - CORRECT ANSWER - Learn their name and
order. Always make an effort to learn customers' names and orders
A customer tells a barista she ordered a blueberry muffin but did not get it. The barista smiles
and says politely, "Sorry, but I think you forgot to actually order a muffin." How could the
barista have improved the customer's experience? - CORRECT ANSWER - Assume the
best in others. Always assume the best in others and get the customer what they said they ordered
The bar barista smiles and makes eye contact when they hand the drink off to the customer,
telling them to have a good day. The customer says, "Thank you." The bar barista says, "No
problem." How could the barista have improved the customer's experience? - CORRECT
ANSWER - Say thank you. Always thank customers and make it a habit to thank your
customer first
The Register barista smiles and says to a customer as they walk up to the POS, "Want the same
thing, John?" The barista then thanks John. How could the barista have improved the customer's
experience? - CORRECT ANSWER - Offer a friendly greeting. Always offer a friendly
greeting to customers.
A customer says they ordered a soy latte, but the drink they received has milk. The barista knows
the customer did not tell them they wanted soy and says, "You did not order your drink with
soy." How could the barista have improved the customer's experience? - CORRECT
ANSWER - Assume the best in others. Always assume the best in others and remake the
drink like the customer asks.
The bar barista is calling out drinks by customer's names, making eye contact with customers
and telling them, "Thank you. Hope your day is great." But the barista looks stressed out. How
could the barista have improved the customer's experience? - CORRECT ANSWER -
Smile. Always smile at customers
Exam Questions and CORRECT Answers
Jose smiles and says to a regular customer, "Good morning! What would you like today?" The
customer says, "I will have my usual tall latte." Jose thanks the customer. How could Jose have
improved the customer's experience? - CORRECT ANSWER - Learn their name and
order. Always make an effort to learn customers' names and orders
A customer tells a barista she ordered a blueberry muffin but did not get it. The barista smiles
and says politely, "Sorry, but I think you forgot to actually order a muffin." How could the
barista have improved the customer's experience? - CORRECT ANSWER - Assume the
best in others. Always assume the best in others and get the customer what they said they ordered
The bar barista smiles and makes eye contact when they hand the drink off to the customer,
telling them to have a good day. The customer says, "Thank you." The bar barista says, "No
problem." How could the barista have improved the customer's experience? - CORRECT
ANSWER - Say thank you. Always thank customers and make it a habit to thank your
customer first
The Register barista smiles and says to a customer as they walk up to the POS, "Want the same
thing, John?" The barista then thanks John. How could the barista have improved the customer's
experience? - CORRECT ANSWER - Offer a friendly greeting. Always offer a friendly
greeting to customers.
A customer says they ordered a soy latte, but the drink they received has milk. The barista knows
the customer did not tell them they wanted soy and says, "You did not order your drink with
soy." How could the barista have improved the customer's experience? - CORRECT
ANSWER - Assume the best in others. Always assume the best in others and remake the
drink like the customer asks.
The bar barista is calling out drinks by customer's names, making eye contact with customers
and telling them, "Thank you. Hope your day is great." But the barista looks stressed out. How
could the barista have improved the customer's experience? - CORRECT ANSWER -
Smile. Always smile at customers
