Barista Basics Knowledge Check #2
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Jose smiles and says to a regular customer, "Good morning! What would you like today?" The
customer says, "I will have my usual tall latte." Jose thanks the customer. How could Jose have
improved the customer's experience? - CORRECT ANSWER - Jose should have said the
customer's name because he is a regular.
A customer tells a barista she ordered a blueberry muffin but did not get it. The barista smiles
and says politely, "Sorry, but I think you forgot to actually order a muffin." How could the
barista have improved the customer's experience? - CORRECT ANSWER - Apologize and
assume the best, meaning the barista should have gave the customer the blueberry muffin.
The bar barista smiles and make eye contact when they hand the drink off to the customer, telling
them to have a good day. The customer says, "Thank you." The bar barista says, "No problem."
How could the barista have improved the customer's experience? - CORRECT ANSWER -
The barista should have said "Thank you."
The Register barista smiles and says to a customer as they walk up to the POS, "Want the same
thing, John?" The barista then thanks John. How could the barista have improved the customer's
experience? - CORRECT ANSWER - The barista should have said a friendly greeting like
"Good morning."
A customer says they ordered a soy latte, but the drink they received has milk. The barista knows
the customer did not tell them they wanted soy and says, "You did not order your drink with
soy." How could the barista have improved the customer's experience? - CORRECT
ANSWER - Apologize and remake the drink.
The bar barista is calling out drinks by customer's names, making eye contact with customers
and telling them, "Thank you. Hope your day is great." But the barista looks stressed out. How
could the barista have improved the customer's experience? - CORRECT ANSWER - The
barista should have smiled or looked happy.
UPDATED ACTUAL Exam Questions and
CORRECT Answers
Jose smiles and says to a regular customer, "Good morning! What would you like today?" The
customer says, "I will have my usual tall latte." Jose thanks the customer. How could Jose have
improved the customer's experience? - CORRECT ANSWER - Jose should have said the
customer's name because he is a regular.
A customer tells a barista she ordered a blueberry muffin but did not get it. The barista smiles
and says politely, "Sorry, but I think you forgot to actually order a muffin." How could the
barista have improved the customer's experience? - CORRECT ANSWER - Apologize and
assume the best, meaning the barista should have gave the customer the blueberry muffin.
The bar barista smiles and make eye contact when they hand the drink off to the customer, telling
them to have a good day. The customer says, "Thank you." The bar barista says, "No problem."
How could the barista have improved the customer's experience? - CORRECT ANSWER -
The barista should have said "Thank you."
The Register barista smiles and says to a customer as they walk up to the POS, "Want the same
thing, John?" The barista then thanks John. How could the barista have improved the customer's
experience? - CORRECT ANSWER - The barista should have said a friendly greeting like
"Good morning."
A customer says they ordered a soy latte, but the drink they received has milk. The barista knows
the customer did not tell them they wanted soy and says, "You did not order your drink with
soy." How could the barista have improved the customer's experience? - CORRECT
ANSWER - Apologize and remake the drink.
The bar barista is calling out drinks by customer's names, making eye contact with customers
and telling them, "Thank you. Hope your day is great." But the barista looks stressed out. How
could the barista have improved the customer's experience? - CORRECT ANSWER - The
barista should have smiled or looked happy.
