Barista Exam UPDATED Exam Questions
and CORRECT Answers
What is the Zarraffa's mission statement? - CORRECT ANSWER - Zarraffa's coffee
strives to make an individually perfect cup of coffee - every time!
What is the entry to exit policy? - CORRECT ANSWER - We provide service to
customers from the moment they enter the store to the moment they exit.
What is the outside in rule? - CORRECT ANSWER - Cleaning the outside of the store
before behind the counter: where the customer can see first.
What is the Zarraffa's way? - CORRECT ANSWER - 1. We freshly roast our own coffee
beans to our own specifications.
2. We exceed expectations in customer service.
3. Quality and consistency in our beverages through an attention to detail.
What are the 5 pillars of customer service? - CORRECT ANSWER - 1.
Greet/Acknowledge.
2. Eye contact.
3. Converse.
4. Warmth.
5. Can-do attitude.
What are 4 parts of the Zarraffa's culture? - CORRECT ANSWER - - Connection
- Commitment
- Ethical Purpose
- Life Balance
, What does our culture form? - CORRECT ANSWER - The culture created by our beliefs
and values is the lifeblood of our organisation.
What is Zarraffite-a-day? - CORRECT ANSWER - - A store member needs to recruit a
Zarraffite every shift by selling a Z card.
- A Zarraffite is a customer who would go the extra mile to go to a particular Zarraffa's store as
they like the quality and experience they gain from a particular store.
What does a customer benefit from buying a Zcard? - CORRECT ANSWER - - The value
of a tall standard drink is loaded on the card when activated ($4.50).
- The value of a tall standard drink is loaded on the card on the person's birthday ($4.50).
- 10% of the customers menu drinks, capsule and bulk purchases is loaded onto the card.
- Entry to competitions held by Zarraffa's.
What are the store benefits with Z cards? - CORRECT ANSWER - - Profit gain.
- Creates a Zarraffite.
What happens if a Zcard is damaged? - CORRECT ANSWER - - The customer does not
need to purchase a new card.
- They surrender their card & fill out the application form.
- It is sent to head office.
- Head office will replace the card and deactivate the old card.
- The process takes approximately 30 days.
What happens if a Zcard is lost? - CORRECT ANSWER - - The customer will need to
purchase a new card.
- Fill out application form and tick lost or stolen.
- It is sent to head office who will transfer the Z$ over.
- The new card is sent to their postal address.
and CORRECT Answers
What is the Zarraffa's mission statement? - CORRECT ANSWER - Zarraffa's coffee
strives to make an individually perfect cup of coffee - every time!
What is the entry to exit policy? - CORRECT ANSWER - We provide service to
customers from the moment they enter the store to the moment they exit.
What is the outside in rule? - CORRECT ANSWER - Cleaning the outside of the store
before behind the counter: where the customer can see first.
What is the Zarraffa's way? - CORRECT ANSWER - 1. We freshly roast our own coffee
beans to our own specifications.
2. We exceed expectations in customer service.
3. Quality and consistency in our beverages through an attention to detail.
What are the 5 pillars of customer service? - CORRECT ANSWER - 1.
Greet/Acknowledge.
2. Eye contact.
3. Converse.
4. Warmth.
5. Can-do attitude.
What are 4 parts of the Zarraffa's culture? - CORRECT ANSWER - - Connection
- Commitment
- Ethical Purpose
- Life Balance
, What does our culture form? - CORRECT ANSWER - The culture created by our beliefs
and values is the lifeblood of our organisation.
What is Zarraffite-a-day? - CORRECT ANSWER - - A store member needs to recruit a
Zarraffite every shift by selling a Z card.
- A Zarraffite is a customer who would go the extra mile to go to a particular Zarraffa's store as
they like the quality and experience they gain from a particular store.
What does a customer benefit from buying a Zcard? - CORRECT ANSWER - - The value
of a tall standard drink is loaded on the card when activated ($4.50).
- The value of a tall standard drink is loaded on the card on the person's birthday ($4.50).
- 10% of the customers menu drinks, capsule and bulk purchases is loaded onto the card.
- Entry to competitions held by Zarraffa's.
What are the store benefits with Z cards? - CORRECT ANSWER - - Profit gain.
- Creates a Zarraffite.
What happens if a Zcard is damaged? - CORRECT ANSWER - - The customer does not
need to purchase a new card.
- They surrender their card & fill out the application form.
- It is sent to head office.
- Head office will replace the card and deactivate the old card.
- The process takes approximately 30 days.
What happens if a Zcard is lost? - CORRECT ANSWER - - The customer will need to
purchase a new card.
- Fill out application form and tick lost or stolen.
- It is sent to head office who will transfer the Z$ over.
- The new card is sent to their postal address.
