Barista Exam ACTUAL UPDATED Exam
Questions and CORRECT Answers
Zarraffa's Coffee mission statement - CORRECT ANSWER - Zarraffa's Coffee strives to
make an individually perfect cup of coffee - every time
The outside in principle - CORRECT ANSWER - cleaning from outside to in, cleaning
dinning room and customer areas before cleaning behind the counter.
Entry to exit philosophy - CORRECT ANSWER - to serve the customer from the moment
they enter the door till the moment they leave.
3 aspects of the Zarraffa's Coffee way - CORRECT ANSWER - we roast our own beans
we create an environment for people to connect
we care about our customers
5 Pilars of customer service - CORRECT ANSWER - Greet
Converse
Warmth
Eye contact
Can-do attitude
Zarrafite a day - CORRECT ANSWER - to sell one Z-card per shift
4 Benefits of a Z-card - CORRECT ANSWER - $4.50 birthday gift
monthly prizes
saving money
Z-News
increased return customers
, Lost or Stolen Z-card - CORRECT ANSWER - if the card is lost or stolen it is the fault of
the customer, they are to purchase a new card and fill out the form attached to the menu. they
will return it to us and we post to head office.
Damaged Z-card - CORRECT ANSWER - if the card is damaged it is our fault and we
will give them a form to replace it.
what items can be punched with a Z-card - CORRECT ANSWER - Hot and cold drinks
how do customers register Z-cards - CORRECT ANSWER - when they buy it, we give
them a recipe to go home and register it online.
how do customers earn Z-dollars - CORRECT ANSWER - buy swiping their card when
purchasing hot to cold drinks
4 benefits of sampiling - CORRECT ANSWER - increased customer awesomeness of
drinks and food
increased cost in regular orders
increased appeal to customers
will tempt them to buy food / extra drink
4 values - CORRECT ANSWER - connection
enjoyment
work life balance
commitment
why are the values important - CORRECT ANSWER - to create culture
Questions and CORRECT Answers
Zarraffa's Coffee mission statement - CORRECT ANSWER - Zarraffa's Coffee strives to
make an individually perfect cup of coffee - every time
The outside in principle - CORRECT ANSWER - cleaning from outside to in, cleaning
dinning room and customer areas before cleaning behind the counter.
Entry to exit philosophy - CORRECT ANSWER - to serve the customer from the moment
they enter the door till the moment they leave.
3 aspects of the Zarraffa's Coffee way - CORRECT ANSWER - we roast our own beans
we create an environment for people to connect
we care about our customers
5 Pilars of customer service - CORRECT ANSWER - Greet
Converse
Warmth
Eye contact
Can-do attitude
Zarrafite a day - CORRECT ANSWER - to sell one Z-card per shift
4 Benefits of a Z-card - CORRECT ANSWER - $4.50 birthday gift
monthly prizes
saving money
Z-News
increased return customers
, Lost or Stolen Z-card - CORRECT ANSWER - if the card is lost or stolen it is the fault of
the customer, they are to purchase a new card and fill out the form attached to the menu. they
will return it to us and we post to head office.
Damaged Z-card - CORRECT ANSWER - if the card is damaged it is our fault and we
will give them a form to replace it.
what items can be punched with a Z-card - CORRECT ANSWER - Hot and cold drinks
how do customers register Z-cards - CORRECT ANSWER - when they buy it, we give
them a recipe to go home and register it online.
how do customers earn Z-dollars - CORRECT ANSWER - buy swiping their card when
purchasing hot to cold drinks
4 benefits of sampiling - CORRECT ANSWER - increased customer awesomeness of
drinks and food
increased cost in regular orders
increased appeal to customers
will tempt them to buy food / extra drink
4 values - CORRECT ANSWER - connection
enjoyment
work life balance
commitment
why are the values important - CORRECT ANSWER - to create culture
