BARISTA TRAINER CRITERIA
UPDATED ACTUAL Exam Questions and
CORRECT Answers
What is the Barista Pattern? - CORRECT ANSWER - The consistent way to prepare, craft,
and connect to bring Starbucks experience to life each shift- Prepare, Craft, & Connect, and
Trainsition.
Does barista create a warm and welcoming environment by taking initiative to greet and Thank
customers? - CORRECT ANSWER - Observe interactions with 5 customer interactions at
POS, Beverage Hand off, Customer Support Role.
Name 3 operational tools that are available to develop coffee and product knowledge? -
CORRECT ANSWER - Bervage and Food cards, Now Brewing, Coffee leader, Coffee
Passport.
How do you stay informed about reveleant information to share with our customers concerning
our Events and Offers? - CORRECT ANSWER - Now Brewing, Weekly update, Promo
Training.
Till Audit Activity Trend- - CORRECT ANSWER - View last two weeks Till activity
report- check for Line voids, Recovery, refunds, Average Ticket, Paid outs, Returns
What is the LATTE model? - CORRECT ANSWER - Listen, Apologize, Take Action,
Thank, Ensure Satisfaction
How do you get to know our Customers? - CORRECT ANSWER -
How do you ensure that you have the information you need for each shift? - CORRECT
ANSWER - Barista Pattern-Prepare, Craft & Connect, Transition
UPDATED ACTUAL Exam Questions and
CORRECT Answers
What is the Barista Pattern? - CORRECT ANSWER - The consistent way to prepare, craft,
and connect to bring Starbucks experience to life each shift- Prepare, Craft, & Connect, and
Trainsition.
Does barista create a warm and welcoming environment by taking initiative to greet and Thank
customers? - CORRECT ANSWER - Observe interactions with 5 customer interactions at
POS, Beverage Hand off, Customer Support Role.
Name 3 operational tools that are available to develop coffee and product knowledge? -
CORRECT ANSWER - Bervage and Food cards, Now Brewing, Coffee leader, Coffee
Passport.
How do you stay informed about reveleant information to share with our customers concerning
our Events and Offers? - CORRECT ANSWER - Now Brewing, Weekly update, Promo
Training.
Till Audit Activity Trend- - CORRECT ANSWER - View last two weeks Till activity
report- check for Line voids, Recovery, refunds, Average Ticket, Paid outs, Returns
What is the LATTE model? - CORRECT ANSWER - Listen, Apologize, Take Action,
Thank, Ensure Satisfaction
How do you get to know our Customers? - CORRECT ANSWER -
How do you ensure that you have the information you need for each shift? - CORRECT
ANSWER - Barista Pattern-Prepare, Craft & Connect, Transition
