Biggby New Barista Training UPDATED
ACTUAL Exam Questions and CORRECT
Answers
P of PERC - CORRECT ANSWER - Perception by customers that we respect their time
and move them as quickly as possible
E of PERC - CORRECT ANSWER - Every customer leaves the store in a better mood
than when the customer arrived
R of PERC - CORRECT ANSWER - Recognize each customer as an individual
C of PERC - CORRECT ANSWER - Consistently produce a high quality beverage
Mission Statement - CORRECT ANSWER - Create one new BIGGBY COFFEE fanatic
per day, per store, who will actvely promote us to others
Cultural Values - CORRECT ANSWER - Make Friends, Have Fun, B Yourself, Share
Great Coffee
Shotpuller Priority 1 - CORRECT ANSWER - Pull shots and set up drinks
Shotpuller Priority 2 - CORRECT ANSWER - Complete and serve toasted food, including
bragels
Shotpuller Priority 3 - CORRECT ANSWER - Brew coffee and run laps
Shotpuller only drinks - CORRECT ANSWER - Espresso (Con Panna, Macchiatto)
Americano
, Red Eye
Hot Tea
Iced Drink Fundamentals - CORRECT ANSWER - 2/3 cup of ice
Ice, Milk, Flavor, Shots, Stir
Hot drink Fundamentals - CORRECT ANSWER - Flavor, shots, milk
Frozen drink fundamentals - CORRECT ANSWER - Lattes- heaping cup of ice
Freezes- level cup
Ice, tonic, flavor, shots or base, fruit or cookies, blend
Reduced Calorie fundamentals - CORRECT ANSWER - No whip
Skim Milk
Sugar Free (SF Vanilla)
MilkSteamer Priority 1 - CORRECT ANSWER - Steam Milk, Prepare and Serve Drinks
MilkSteamer Priority 2 - CORRECT ANSWER - Actively Engage Each Customer in
Conversation
MilkSteamer Priority 3 - CORRECT ANSWER - Clean and Restock
Cashier Priority 1 - CORRECT ANSWER - Greet Customer Within 3 Steps of the Door
and Complete Their Transactions as Quickly as Possible
Cashier Priority 2 - CORRECT ANSWER - Build Sales Through Suggestive Selling
ACTUAL Exam Questions and CORRECT
Answers
P of PERC - CORRECT ANSWER - Perception by customers that we respect their time
and move them as quickly as possible
E of PERC - CORRECT ANSWER - Every customer leaves the store in a better mood
than when the customer arrived
R of PERC - CORRECT ANSWER - Recognize each customer as an individual
C of PERC - CORRECT ANSWER - Consistently produce a high quality beverage
Mission Statement - CORRECT ANSWER - Create one new BIGGBY COFFEE fanatic
per day, per store, who will actvely promote us to others
Cultural Values - CORRECT ANSWER - Make Friends, Have Fun, B Yourself, Share
Great Coffee
Shotpuller Priority 1 - CORRECT ANSWER - Pull shots and set up drinks
Shotpuller Priority 2 - CORRECT ANSWER - Complete and serve toasted food, including
bragels
Shotpuller Priority 3 - CORRECT ANSWER - Brew coffee and run laps
Shotpuller only drinks - CORRECT ANSWER - Espresso (Con Panna, Macchiatto)
Americano
, Red Eye
Hot Tea
Iced Drink Fundamentals - CORRECT ANSWER - 2/3 cup of ice
Ice, Milk, Flavor, Shots, Stir
Hot drink Fundamentals - CORRECT ANSWER - Flavor, shots, milk
Frozen drink fundamentals - CORRECT ANSWER - Lattes- heaping cup of ice
Freezes- level cup
Ice, tonic, flavor, shots or base, fruit or cookies, blend
Reduced Calorie fundamentals - CORRECT ANSWER - No whip
Skim Milk
Sugar Free (SF Vanilla)
MilkSteamer Priority 1 - CORRECT ANSWER - Steam Milk, Prepare and Serve Drinks
MilkSteamer Priority 2 - CORRECT ANSWER - Actively Engage Each Customer in
Conversation
MilkSteamer Priority 3 - CORRECT ANSWER - Clean and Restock
Cashier Priority 1 - CORRECT ANSWER - Greet Customer Within 3 Steps of the Door
and Complete Their Transactions as Quickly as Possible
Cashier Priority 2 - CORRECT ANSWER - Build Sales Through Suggestive Selling
