Caffe Nero Barista Quiz UPDATED
ACTUAL Exam Questions and CORRECT
Answers
Name the 4 pillars of the Caffe Nero Brand - CORRECT ANSWER - 1. Premium Italian
Coffee
2. Warm Welcoming Atmosphere
3. Genuine Personal Service
4. Good Fresh Food
Name 3 things that make Caffe Nero a premium brand? - CORRECT ANSWER - 1. Our
Coffee (Roastery)
2. Our Food (Pain D'Avignon)
3. Our milk (Guida's)
In the correct order, what are the 6 steps? - CORRECT ANSWER - Smile and Greet
Serve
Sell
Stamp & Pay
Sugar
Say Thank you and Goodbye
For what products can we give a stamp on the loyalty card? - CORRECT ANSWER - All
hot coffee, teas, herbal teas, hot chocolate, all Speciality hot drinks (e.g., Chai Latte), all frappes
and frozen drinks (e.g. smoothies)
In the correct order, what are the Barista Priorities? - CORRECT ANSWER - Customer is
the King
Selling
, Cleaning and Clearing
Re-stocking
Washing Up
when cleaning tables, from where should you start and where should it take you? - CORRECT
ANSWER - start outside (or nearest the door): take black tub, sanitizer, and blue cloth
Name the 5 Golden Rules - CORRECT ANSWER - 1. Flush group head
2. Level Dose and Wipe Handle
3. Purge and wipe steam wand
4. extract and time (21 seconds for ROP and 15 seconds for Ristretto)
5. Clean as you go
Name the 5 quality standards of a Barista - CORRECT ANSWER - 1. Never re-use milk
2. brewing coffee every hour
3. china and silverware (placing saucers on counter/every drink getrs a spoon)
4. never leave the bar unattended
5. greeting customers
What would you look for on a perfect single espresso? (ROP and one other test) - CORRECT
ANSWER - Rate of Pour (ROP) is 21 seconds (+/-)
- thick hazelnut brown crema
- crema heals when cut with a teaspoon
- crema drips like honey from the spoon
- sugar floats on crema
How would you describe the perfect cappuccino? - CORRECT ANSWER - Made with
espresso
Dense creamy foam on top
ACTUAL Exam Questions and CORRECT
Answers
Name the 4 pillars of the Caffe Nero Brand - CORRECT ANSWER - 1. Premium Italian
Coffee
2. Warm Welcoming Atmosphere
3. Genuine Personal Service
4. Good Fresh Food
Name 3 things that make Caffe Nero a premium brand? - CORRECT ANSWER - 1. Our
Coffee (Roastery)
2. Our Food (Pain D'Avignon)
3. Our milk (Guida's)
In the correct order, what are the 6 steps? - CORRECT ANSWER - Smile and Greet
Serve
Sell
Stamp & Pay
Sugar
Say Thank you and Goodbye
For what products can we give a stamp on the loyalty card? - CORRECT ANSWER - All
hot coffee, teas, herbal teas, hot chocolate, all Speciality hot drinks (e.g., Chai Latte), all frappes
and frozen drinks (e.g. smoothies)
In the correct order, what are the Barista Priorities? - CORRECT ANSWER - Customer is
the King
Selling
, Cleaning and Clearing
Re-stocking
Washing Up
when cleaning tables, from where should you start and where should it take you? - CORRECT
ANSWER - start outside (or nearest the door): take black tub, sanitizer, and blue cloth
Name the 5 Golden Rules - CORRECT ANSWER - 1. Flush group head
2. Level Dose and Wipe Handle
3. Purge and wipe steam wand
4. extract and time (21 seconds for ROP and 15 seconds for Ristretto)
5. Clean as you go
Name the 5 quality standards of a Barista - CORRECT ANSWER - 1. Never re-use milk
2. brewing coffee every hour
3. china and silverware (placing saucers on counter/every drink getrs a spoon)
4. never leave the bar unattended
5. greeting customers
What would you look for on a perfect single espresso? (ROP and one other test) - CORRECT
ANSWER - Rate of Pour (ROP) is 21 seconds (+/-)
- thick hazelnut brown crema
- crema heals when cut with a teaspoon
- crema drips like honey from the spoon
- sugar floats on crema
How would you describe the perfect cappuccino? - CORRECT ANSWER - Made with
espresso
Dense creamy foam on top
