ACTUAL Exam Questions and CORRECT
Answers
French Vanilla means what? - CORRECT ANSWER - Vanilla + Hazelnut
What is in a Turtle Mochasippi? - CORRECT ANSWER - Chocolate, Caramel, Hazelnut
What is the drizzle for a turtle Mochasippi? - CORRECT ANSWER - Chocolate, Caramel
What drinks get free refills? - CORRECT ANSWER - Brewed coffee, cafe au lait, iced
coffee, and iced tea (in-store!)
What are the THANKS steps? - CORRECT ANSWER - T - Thanks for coming to CC's!
H - How may I help you?
A - All of these things are available to you!
N - Now, may I suggest...?
K - Know what to do next.
S - Say "see you soon!"
What is the "T" for in THANKS steps? - CORRECT ANSWER - T - Thanks for coming
to CC's!
What is the "H" for in THANKS steps? - CORRECT ANSWER - H - How may I help
you?
What is the "A" for in THANKS steps? - CORRECT ANSWER - A - All of these are
available to you!