OPERATIONS AND SUPPLY CHAIN MANAGEMENT 16TH
EDITION
BY F. ROBERT JACOBS AND RICHARD B. CHASE (CHAPTER 1-14
WITH ANSWER KEYS)
,
,TABLE OF CONTENTS
CHAPTER 01 OPERATIONS AND SUPPLY CHAIN MANAGEMENT ................................................................ 4
CHAPTER 02 STRATEGY AND SUSTAINABILITY .......................................................................................... 56
CHAPTER 03 OPERATIONS AND SUPPLY CHAIN MANAGEMENT ............................................................ 116
CHAPTER 04 PRODUCTION PROCESSES ................................................................................................... 174
CHAPTER 05 SERVICE PROCESSES ............................................................................................................ 238
CHAPTER 06 QUALITY MANAGEMENT AND SIX SIGMA.......................................................................... 314
CHAPTER 07 PROJECTS ............................................................................................................................. 440
CHAPTER 08 GLOBAL SOURCING AND PROCUREMENT .......................................................................... 531
CHAPTER 09 LOCATION, LOGISTICS, AND DISTRIBUTION ....................................................................... 594
CHAPTER 10 LEAN AND SUSTAINABLE SUPPLY CHAINS .......................................................................... 649
CHAPTER 11 LOCATION, LOGISTICS, AND DISTRIBUTION ....................................................................... 721
CHAPTER 12 AGGREGATE OPERATIONS PLANNING................................................................................ 829
CHAPTER 13 INVENTORY CONTROL ......................................................................................................... 892
CHAPTER 14 MATERIAL REQUIREMENTS PLANNING .............................................................................. 998
, TEST BANK FOR OPERATIONS AND SUPPLY CHAIN MANAGEMENT 13TH EDITION BY F. ROBERT JACOBS
AND RICHARD B. CHASE (CHAPTER 1-14 WITH ANSWER KEYS)
OPERATIONS AND SUPPLY CHAIN MANAGEMENT
CHAPTER 01 OPERATIONS AND SUPPLY CHAIN MANAGEMENT
LEARNING OBJECTIVES FOR CHAPTER 1
1. UNDERSTAND WHY IT IS IMPORTANT TO STUDY OPERATIONS AND SUPPLY CHAIN
MANAGEMENT.
2. DEFINE EFFICIENT AND EFFECTIVE OPERATIONS.
3. CATEGORIZE OPERATIONS AND SUPPLY CHAIN PROCESSES.
4. CONTRAST DIFFERENCES BETWEEN SERVICES AND GOODS PRODUCING PROCESSES.
5. IDENTIFY OPERATIONS AND SUPPLY CHAIN MANAGEMENT CAREER OPPORTUNITIES.
6. DESCRIBE HOW THE FIELD HAS DEVELOPED OVER TIME.
TRUE/FALSE QUESTIONS
1. EFFICIENCY MEANS DOING THE RIGHT THINGS TO CREATE THE MOST VALUE FOR THE
COMPANY.
TRUE FALSE
2. EFFECTIVENESS MEANS DOING THE RIGHT THINGS TO CREATE THE MOST VALUE FOR THE
COMPANY.
TRUE FALSE