ACTUAL Exam Questions and CORRECT
Answers
Explain the difference between a cappuccino and a latte - CORRECT ANSWER -
Cappuccino has more foam and less steamed milk , latte has more steamed milk
How many ounces of milk and espresso ( ED ) does a medium velvet ice get? - CORRECT
ANSWER - 2.5 oz
How do we answer the store phone? - CORRECT ANSWER - Thank you for calling PJ's
on Read , How can I help you?
What are the 4 alternative milk options ? - CORRECT ANSWER - Almond , Soy ,
Coconut, Oat
How many times does the headset beep before you answer it? - CORRECT ANSWER -
No more than 3
Why do we pull cars up in drive thru ? - CORRECT ANSWER - To lower wait times and
not back up the line
What is your approach to upselling products , like pastries or specialty drinks ? - CORRECT
ANSWER - If they order food suggest a drink , or if they order a drink suggest a pastry .
Or show them the pastry bar
How long does it take for the muffins to bake? - CORRECT ANSWER - 35 - 40 mins
What are the measurements for the Iced Lemonade? - CORRECT ANSWER - Full cup of
Ice and lemonade mix poured in to cup