UPDATED ACTUAL Exam Questions and
CORRECT Answers
What does organic mean, in the context of coffee? Describe some details about the organic
program regarding cash flow and structure. - CORRECT ANSWER - Organic coffee is
grown and processed without the use of chemicals or pesticides, from seed to cup. Organic
certifications are given by private organizations, that in return for a fee, certify the coffee
organic, which guarantees the farmer a "higher than market price" for the coffee they produce.
What are the 4 primary variables that you have control over when extracting espresso? -
CORRECT ANSWER - Dose, output, grind, time
Why does whole bean coffee stay fresher than ground coffee? - CORRECT ANSWER -
Coffee degrades as it is exposed to oxygen. Ground coffee has more surface space than whole
bean coffee and therefore degrades faster.
How would you handle the order of a "caramel macchiato?" - CORRECT ANSWER -
Note to the guest that we have a similar drink known as a caramella. The drink contains half
caramel and vanilla, similar to the caramel macchiato. As a note, the caramella is also our recipe
for creating "white chocolate."
What is a "frappuccino" and what do you do when a guest orders one? - CORRECT
ANSWER - A frappuccino is a sweet, blended coffee beverage that Starbucks serves.
When a guest requests one at Kaldi's, we can offer then one of our Frozen Beverages.
How often do we rotate our brewed drip coffee? - CORRECT ANSWER - Every 2 hours
What is a lighter bodied coffee we roast and offer at Kaldi's? - CORRECT ANSWER -
Many of the single origins we offer are lighter bodied. Origins that tend to produce lighter
bodied coffees (though not always) are Ethiopia, Rwanda, and Colombia