UPDATED Exam Questions and
CORRECT Answers
What are the hot cup sizes? - CORRECT ANSWER - Short, tall, grande venti
What the cold cup sizes? - CORRECT ANSWER - Tall, grande, venti, trenta
Ounces in short - CORRECT ANSWER -8
Ounces in tall - CORRECT ANSWER - 12
Ounces in grande - CORRECT ANSWER - 16
Ounces in iced venti - CORRECT ANSWER - 26
Ounces in hot venti - CORRECT ANSWER - 20
Ounces in trenta - CORRECT ANSWER - 31
What does SOLAS stand for? - CORRECT ANSWER - Smile, Offer greeting, Learn
names, Assume best, Say thank you
What does LATTE stand for? - CORRECT ANSWER - Listen, Apologize, Thank
customer, Take action, Ensure customer satisfaction
What 3 coffee roasts do we offer? - CORRECT ANSWER - Pike, Dark (verona), Blonde
(veranda)
, What are the 4 fundamentals of brewing the perfect cup of coffee? - CORRECT
ANSWER - Filtered water, fresh, proportion, setting on grind
X (decaf box) - CORRECT ANSWER - Decaf
1/2 (decaf box) - CORRECT ANSWER - Half decaf
B (shots box) - CORRECT ANSWER - Blonde
R (shots box) - CORRECT ANSWER - Ristretto
1 (shots box) - CORRECT ANSWER - Single espresso
2 (shots box) - CORRECT ANSWER - Double espresso
3 (shots box) - CORRECT ANSWER - Triple espresso
4 (shots box) - CORRECT ANSWER - Quad espresso
B (milk box) - CORRECT ANSWER - Breve (half and half)
NF/N (milk box) - CORRECT ANSWER - Non-fat/skim
S (milk box) - CORRECT ANSWER - Soy
HC (milk box) - CORRECT ANSWER - Heavy cream