Exam Questions and CORRECT Answers
What is the Starbucks Experience? - CORRECT ANSWER - the exceptional customer
service we create everyday in our stores
what is the "third place"? - CORRECT ANSWER - our store; supposed to be the relaxing
place outside of home.
What is the Starbucks logo? - CORRECT ANSWER - Siren
Why are we a "different kind of company"? - CORRECT ANSWER - we create
connections with customers, lead with heart, nurture with soul, create trust
Starbucks Coffee Categories - CORRECT ANSWER - Core, seasonal favorites, starbucks
reserve, VIA ready brew, verismo system, keurig k cups, aged coffees, decaffeinated
Customer Service Vision and Pillars - CORRECT ANSWER - Vision: goal we want to
achieve
Pillars: how we want to do it
anticipate, connect, personalize, own
"LATTE" - CORRECT ANSWER - Listen and ask questions
Apologize
Take Action
Thank
Ensure Satisfaction
Shorts get how many shots? - CORRECT ANSWER -1
, Talls get how many shots? - CORRECT ANSWER -1
Grandes get how many shots? - CORRECT ANSWER -2
Ventis get how many shots? - CORRECT ANSWER -2
Venti Colds get how many shots? - CORRECT ANSWER -3
Shorts get how many pumps of syrup? - CORRECT ANSWER -2
Talls get how many pumps of syrup? - CORRECT ANSWER -3
Grandes get how many pumps of syrup? - CORRECT ANSWER -4
Ventis get how many pumps of syrup? - CORRECT ANSWER -5
Venti Colds get how many pumps of syrup? - CORRECT ANSWER -6
Trenta Colds get how many pumps of syrup? - CORRECT ANSWER -7
tall frappuccinos get how many pumps of syrup? - CORRECT ANSWER -1
grande frappuccinos get how many pumps of syrup? - CORRECT ANSWER -2
iced venti frappuccinos get how many pumps of syrup? - CORRECT ANSWER -2