Starbucks Barista UPDATED Exam
Questions and CORRECT Answers
What coffees do you scoop with the black scoop? - CORRECT ANSWER - Pike, Dark,
Decaf
What coffee do you scoop with the blue scoop? - CORRECT ANSWER - Blonde
How often do you brew coffee in the morning? - CORRECT ANSWER - Every 8 minutes
What order do you brew coffee? - CORRECT ANSWER - Pike, Dark, Blonde, Decaf
How often do you brew coffee after peak? - CORRECT ANSWER - Every 15 minutes,
then every 30
How many scoops is a full batch of coffee? - CORRECT ANSWER -4
How many scoops is a 1/2 batch of coffee? - CORRECT ANSWER -2
How many scoops is a 1/4 batch of coffee? - CORRECT ANSWER -1
How often does sanitizer need to be changed? - CORRECT ANSWER - Every 2 hours
How do you make a pour over? - CORRECT ANSWER - Put small scoops of ground
coffee (3 for a tall, 4 for a grande, 5 for a venti) into a paper filter, pour hot water into metal
pitcher up to the appropriate line, slowly pour the water over the coffee.
How many tea bags are in a grande / venti hot tea? - CORRECT ANSWER - 2 tea bags
, How many tea bags are in a tall hot tea? - CORRECT ANSWER - 1 tea bag
What are the responsibilities of customer support? - CORRECT ANSWER - Stock, brew
coffee, gather items & put away, perform morning routine cleaning
What are the responsibilities of front? - CORRECT ANSWER - Taking orders, connecting
with customers, grabbing all brewed hot coffee and teas
What are the responsibilities of warming? - CORRECT ANSWER - Warming food and
running items to hand off, maintaining a sanitary food space, restocking food fridge, notifying
front when running low on food items.
What are the responsibilities of bar? - CORRECT ANSWER - Make drinks, connect with
customers when handing out items (eye contact, smile, thank), maintain clean bar area
What is a DTO? - CORRECT ANSWER - Drive-Thru Order - take orders
What is a DTR? - CORRECT ANSWER - Drive-Through Register, process payments and
hand out orders
If a customer voices a complaint / concern, what do you do? - CORRECT ANSWER -
(LATTE) Listen, Apologize, Thank customer, Take action, Ensure customer satisfaction
If a customer is not satisfied with a drink, what do you do? - CORRECT ANSWER - Stop,
and prioritize the remake drink. Communicate using the LATTE method and ensure the customer
is satisfied before they leave the store.
How many ounces in a short drink? - CORRECT ANSWER - 8 oz.
How many ounces in a tall drink? - CORRECT ANSWER - 12 oz.
Questions and CORRECT Answers
What coffees do you scoop with the black scoop? - CORRECT ANSWER - Pike, Dark,
Decaf
What coffee do you scoop with the blue scoop? - CORRECT ANSWER - Blonde
How often do you brew coffee in the morning? - CORRECT ANSWER - Every 8 minutes
What order do you brew coffee? - CORRECT ANSWER - Pike, Dark, Blonde, Decaf
How often do you brew coffee after peak? - CORRECT ANSWER - Every 15 minutes,
then every 30
How many scoops is a full batch of coffee? - CORRECT ANSWER -4
How many scoops is a 1/2 batch of coffee? - CORRECT ANSWER -2
How many scoops is a 1/4 batch of coffee? - CORRECT ANSWER -1
How often does sanitizer need to be changed? - CORRECT ANSWER - Every 2 hours
How do you make a pour over? - CORRECT ANSWER - Put small scoops of ground
coffee (3 for a tall, 4 for a grande, 5 for a venti) into a paper filter, pour hot water into metal
pitcher up to the appropriate line, slowly pour the water over the coffee.
How many tea bags are in a grande / venti hot tea? - CORRECT ANSWER - 2 tea bags
, How many tea bags are in a tall hot tea? - CORRECT ANSWER - 1 tea bag
What are the responsibilities of customer support? - CORRECT ANSWER - Stock, brew
coffee, gather items & put away, perform morning routine cleaning
What are the responsibilities of front? - CORRECT ANSWER - Taking orders, connecting
with customers, grabbing all brewed hot coffee and teas
What are the responsibilities of warming? - CORRECT ANSWER - Warming food and
running items to hand off, maintaining a sanitary food space, restocking food fridge, notifying
front when running low on food items.
What are the responsibilities of bar? - CORRECT ANSWER - Make drinks, connect with
customers when handing out items (eye contact, smile, thank), maintain clean bar area
What is a DTO? - CORRECT ANSWER - Drive-Thru Order - take orders
What is a DTR? - CORRECT ANSWER - Drive-Through Register, process payments and
hand out orders
If a customer voices a complaint / concern, what do you do? - CORRECT ANSWER -
(LATTE) Listen, Apologize, Thank customer, Take action, Ensure customer satisfaction
If a customer is not satisfied with a drink, what do you do? - CORRECT ANSWER - Stop,
and prioritize the remake drink. Communicate using the LATTE method and ensure the customer
is satisfied before they leave the store.
How many ounces in a short drink? - CORRECT ANSWER - 8 oz.
How many ounces in a tall drink? - CORRECT ANSWER - 12 oz.
