BIGGBY barista training UPDATED
ACTUAL Exam Questions and CORRECT
Answers
P of PERC - CORRECT ANSWER - Perception by customers that we respect their time
and move them as quickly as possible.
E of PERC - CORRECT ANSWER - Every customer leaves the store in a better mood
than when the customer arrived.
R of PERC - CORRECT ANSWER - Recognize each customer as an individual.
C of PERC - CORRECT ANSWER - Consistently produce a high quality beverage.
BIGGBY mission statement - CORRECT ANSWER - Create one new BIGGBY COFFEE
fanatic per day, per store, who will actively promote us to others.
BIGGBY coffee cultural values - CORRECT ANSWER - Make friends, have fun, B
yourself, Share great coffee
FIFO - CORRECT ANSWER - "First in first out"
-We use it to make sure that there is proper product rotation. We can make sure that this happens
every time by doing it with every single product.
"potentially hazardous food" - CORRECT ANSWER - Foods are considered potentially
hazardous foods when they are more susceptible to the micro-organisms that cause foodborne
illness.
What potentially hazardous foods do we carry? - CORRECT ANSWER - milk, cream
cheese, soy milk, havarti cheese, and coconut milk.
, Shotpuller priority #1 - CORRECT ANSWER - *Pull shots and set up drinks*
Shotpuller priority #2 - CORRECT ANSWER - *complete and serve toasted food,
including bragels*
Shotpuller priority #3 - CORRECT ANSWER - *brew coffee and run laps*
What does a lap consist of? - CORRECT ANSWER - -customer prep counter
-lobby
-restrooms
-exterior
-assist the cashier and milksteamer with re-stocking as needed
milksteamer priority #1 - CORRECT ANSWER - Steam milk, prepare and serve drinks
milksteamer priority #2 - CORRECT ANSWER - Actively engage each customer in
conversation.
milksteamer priority #3 - CORRECT ANSWER - clean and restock
cashier priority #1 - CORRECT ANSWER - greet customers within three steps of the door
and complete their transactions as quickly as possible
cashier priority #2 - CORRECT ANSWER - build sales through suggestive selling
cashier priority #3 - CORRECT ANSWER - clean and restock the POP area including
food.
ACTUAL Exam Questions and CORRECT
Answers
P of PERC - CORRECT ANSWER - Perception by customers that we respect their time
and move them as quickly as possible.
E of PERC - CORRECT ANSWER - Every customer leaves the store in a better mood
than when the customer arrived.
R of PERC - CORRECT ANSWER - Recognize each customer as an individual.
C of PERC - CORRECT ANSWER - Consistently produce a high quality beverage.
BIGGBY mission statement - CORRECT ANSWER - Create one new BIGGBY COFFEE
fanatic per day, per store, who will actively promote us to others.
BIGGBY coffee cultural values - CORRECT ANSWER - Make friends, have fun, B
yourself, Share great coffee
FIFO - CORRECT ANSWER - "First in first out"
-We use it to make sure that there is proper product rotation. We can make sure that this happens
every time by doing it with every single product.
"potentially hazardous food" - CORRECT ANSWER - Foods are considered potentially
hazardous foods when they are more susceptible to the micro-organisms that cause foodborne
illness.
What potentially hazardous foods do we carry? - CORRECT ANSWER - milk, cream
cheese, soy milk, havarti cheese, and coconut milk.
, Shotpuller priority #1 - CORRECT ANSWER - *Pull shots and set up drinks*
Shotpuller priority #2 - CORRECT ANSWER - *complete and serve toasted food,
including bragels*
Shotpuller priority #3 - CORRECT ANSWER - *brew coffee and run laps*
What does a lap consist of? - CORRECT ANSWER - -customer prep counter
-lobby
-restrooms
-exterior
-assist the cashier and milksteamer with re-stocking as needed
milksteamer priority #1 - CORRECT ANSWER - Steam milk, prepare and serve drinks
milksteamer priority #2 - CORRECT ANSWER - Actively engage each customer in
conversation.
milksteamer priority #3 - CORRECT ANSWER - clean and restock
cashier priority #1 - CORRECT ANSWER - greet customers within three steps of the door
and complete their transactions as quickly as possible
cashier priority #2 - CORRECT ANSWER - build sales through suggestive selling
cashier priority #3 - CORRECT ANSWER - clean and restock the POP area including
food.
