New Barista (Biggby coffee) UPDATED
ACTUAL Exam Questions and CORRECT
Answers
What is P of PERC? - CORRECT ANSWER - perception by customers that we respect
their time and move them along as quickly as possible.
What is E of PERC? - CORRECT ANSWER - Every customer leaves the store in a better
mood than when they arrived.
What is R of PERC? - CORRECT ANSWER - Recognize each customer as an individual.
What is C of PERC? - CORRECT ANSWER - Consistently produce a high quality
beverage.
What are the Biggby Cultural values? - CORRECT ANSWER - make friends
Have Fun
b yourself
share great coffee
Select the correct version of the shot puller's first position priority. - CORRECT
ANSWER - pull shots and set up drinks.
select the correct version of the shot puller's second position priority. - CORRECT
ANSWER - Prepare and complete toasted food, including Bagels.
Select the correct version of the shot puller's third position priority. - CORRECT
ANSWER - Brew coffee/ maintain facility
, What is the five minute rule? - CORRECT ANSWER - All products must be available and
the door unlocked five minutes past close.
Hair must be restrained if it falls to your shoulders or onto your face. - CORRECT
ANSWER - True
Define the term "potentially hazardous food". - CORRECT ANSWER - A food that can
potentially carry the microorganism that cause food borne illness.
Which of the below items is not considered a potentially hazardous food? - CORRECT
ANSWER - Cheddar cheese
what is cremates composed of, and how does cream contribute to the flavor of espresso? -
CORRECT ANSWER - an emulsion of coffee grounds and water; acidity and richness.
How many seconds are espresso shotes good for in the shot glass? - CORRECT
ANSWER - 30 sec
how ling should it take for a set of shotes to pul? - CORRECT ANSWER - 19-23 seconds
What are the two biggest enemies of coffee in terms of freshness and taste? - CORRECT
ANSWER - moisture and air
Which three degrees of roast are used for our coffee? - CORRECT ANSWER - medium,
medium-dark, and dark
what is the "kill time" for our brewed coffee? - CORRECT ANSWER - 5 hours
The americano receives a non standard amount of espresso shots - how many shotes for each
size? - CORRECT ANSWER - 16oz. = 2
ACTUAL Exam Questions and CORRECT
Answers
What is P of PERC? - CORRECT ANSWER - perception by customers that we respect
their time and move them along as quickly as possible.
What is E of PERC? - CORRECT ANSWER - Every customer leaves the store in a better
mood than when they arrived.
What is R of PERC? - CORRECT ANSWER - Recognize each customer as an individual.
What is C of PERC? - CORRECT ANSWER - Consistently produce a high quality
beverage.
What are the Biggby Cultural values? - CORRECT ANSWER - make friends
Have Fun
b yourself
share great coffee
Select the correct version of the shot puller's first position priority. - CORRECT
ANSWER - pull shots and set up drinks.
select the correct version of the shot puller's second position priority. - CORRECT
ANSWER - Prepare and complete toasted food, including Bagels.
Select the correct version of the shot puller's third position priority. - CORRECT
ANSWER - Brew coffee/ maintain facility
, What is the five minute rule? - CORRECT ANSWER - All products must be available and
the door unlocked five minutes past close.
Hair must be restrained if it falls to your shoulders or onto your face. - CORRECT
ANSWER - True
Define the term "potentially hazardous food". - CORRECT ANSWER - A food that can
potentially carry the microorganism that cause food borne illness.
Which of the below items is not considered a potentially hazardous food? - CORRECT
ANSWER - Cheddar cheese
what is cremates composed of, and how does cream contribute to the flavor of espresso? -
CORRECT ANSWER - an emulsion of coffee grounds and water; acidity and richness.
How many seconds are espresso shotes good for in the shot glass? - CORRECT
ANSWER - 30 sec
how ling should it take for a set of shotes to pul? - CORRECT ANSWER - 19-23 seconds
What are the two biggest enemies of coffee in terms of freshness and taste? - CORRECT
ANSWER - moisture and air
Which three degrees of roast are used for our coffee? - CORRECT ANSWER - medium,
medium-dark, and dark
what is the "kill time" for our brewed coffee? - CORRECT ANSWER - 5 hours
The americano receives a non standard amount of espresso shots - how many shotes for each
size? - CORRECT ANSWER - 16oz. = 2
