Biggby barista test UPDATED ACTUAL
Exam Questions and CORRECT Answers
Select the correct version of P of PERC - CORRECT ANSWER - Perception by costumers
that we respect their time and move them as quickley as possible.
Select the correct version of E of PERC - CORRECT ANSWER - Every customer leaves
the store in a better mood than when the customer arrived.
Select the correct version of R of PERC - CORRECT ANSWER - Recognize each
customer as an individual.
Select the correct version of C of PERC - CORRECT ANSWER - Consistently produce a
high quality beverage.
Select the correct version of the mission statement - CORRECT ANSWER - Create one
new BIGGBY COFFEE fanatic per day, per store, who will actively promote us to others.
Which pair of procedures more directly affect P of PERC - CORRECT ANSWER - Greet
customers within 3 steps of the door; thank customers for their patience when service is slow.
Which pair of procedures most directly affect E of PERC - CORRECT ANSWER - Run
laps every 15 minutes; Use exact measurements when preparing drinks- don't guess.
Which pair of procedures most directly affect R of PERC - CORRECT ANSWER - Learn
customers names, drinks, and stories; Make suggestions to customers who don't know what to
order.
Which pair of procedures most directly affect C of PERC - CORRECT ANSWER - Never
serve lattes with more than 1/2 of foam; Use exact measurements when preparing drinks- don't
guess.
, Select the correct version of our cultural values - CORRECT ANSWER - Make friends.
Have fun. Be yourself. Share great coffee.
Which of the following is NOT a part of our appearance and uniform policy - CORRECT
ANSWER - You must wear white socks. (It's actually the opposite No white socks)
How and why do we wear an apron - CORRECT ANSWER - Over the neck, with seams
facing in, tied in the back; it keeps germs on our clothing off equipment and food.
What does FIFO stand for? Which products do we use FIFO on? - CORRECT ANSWER -
First in, first out; all of our products.
What concentration should the sanitizer solution be (in ppm) and how long should dishes be
submerged? - CORRECT ANSWER - 150/200 ppm and above; 1 minute
What is the five minute rule? - CORRECT ANSWER - All products must be available
w/the door unlocked 5 minutes before open and until 5 minutes past close.
When a customer orders iced coffee, the in store cashier must ask if they want cream of sugar -
CORRECT ANSWER - TRUE
Define the term fair trade coffee, and which of our coffees are fair trade? - CORRECT
ANSWER - Farmers organized as cooperatives are paid fairly for their beans; black & tan
(50%), French roast, and Rwanda
Define the term 'organic coffee' and which of our coffees are organic? - CORRECT
ANSWER - Coffee that is grown without pesticides; Black & tan, french roast, and Costa
Rica
Exam Questions and CORRECT Answers
Select the correct version of P of PERC - CORRECT ANSWER - Perception by costumers
that we respect their time and move them as quickley as possible.
Select the correct version of E of PERC - CORRECT ANSWER - Every customer leaves
the store in a better mood than when the customer arrived.
Select the correct version of R of PERC - CORRECT ANSWER - Recognize each
customer as an individual.
Select the correct version of C of PERC - CORRECT ANSWER - Consistently produce a
high quality beverage.
Select the correct version of the mission statement - CORRECT ANSWER - Create one
new BIGGBY COFFEE fanatic per day, per store, who will actively promote us to others.
Which pair of procedures more directly affect P of PERC - CORRECT ANSWER - Greet
customers within 3 steps of the door; thank customers for their patience when service is slow.
Which pair of procedures most directly affect E of PERC - CORRECT ANSWER - Run
laps every 15 minutes; Use exact measurements when preparing drinks- don't guess.
Which pair of procedures most directly affect R of PERC - CORRECT ANSWER - Learn
customers names, drinks, and stories; Make suggestions to customers who don't know what to
order.
Which pair of procedures most directly affect C of PERC - CORRECT ANSWER - Never
serve lattes with more than 1/2 of foam; Use exact measurements when preparing drinks- don't
guess.
, Select the correct version of our cultural values - CORRECT ANSWER - Make friends.
Have fun. Be yourself. Share great coffee.
Which of the following is NOT a part of our appearance and uniform policy - CORRECT
ANSWER - You must wear white socks. (It's actually the opposite No white socks)
How and why do we wear an apron - CORRECT ANSWER - Over the neck, with seams
facing in, tied in the back; it keeps germs on our clothing off equipment and food.
What does FIFO stand for? Which products do we use FIFO on? - CORRECT ANSWER -
First in, first out; all of our products.
What concentration should the sanitizer solution be (in ppm) and how long should dishes be
submerged? - CORRECT ANSWER - 150/200 ppm and above; 1 minute
What is the five minute rule? - CORRECT ANSWER - All products must be available
w/the door unlocked 5 minutes before open and until 5 minutes past close.
When a customer orders iced coffee, the in store cashier must ask if they want cream of sugar -
CORRECT ANSWER - TRUE
Define the term fair trade coffee, and which of our coffees are fair trade? - CORRECT
ANSWER - Farmers organized as cooperatives are paid fairly for their beans; black & tan
(50%), French roast, and Rwanda
Define the term 'organic coffee' and which of our coffees are organic? - CORRECT
ANSWER - Coffee that is grown without pesticides; Black & tan, french roast, and Costa
Rica
