BIGGBY Barista Training Manual UPDATED ACTUAL Exam Questions and CORRECT Answers

BIGGBY Barista Training Manual
UPDATED ACTUAL Exam Questions and
CORRECT Answers
What is an operating philosophy and why do we need it? - CORRECT ANSWER - An
articulation of ideas, practices and commitments. It is the skeleton around which we build all of
our operational practices


BIGGBY Operating Philosophy - CORRECT ANSWER - PERC



P in PERC - CORRECT ANSWER - Perception by customers that we respect their time
and move them as quickly as possible.


E in PERC - CORRECT ANSWER - Every customer leaves the store in a better mood
than when the customer arrived


R in PERC - CORRECT ANSWER - Recognize each customer as an individual



C in PERC - CORRECT ANSWER - Consistently produce a high quality beverage



What does PERC look like in action? - CORRECT ANSWER - Be energetic, aggressively
friendly, make eye-contact and smile at your customers


Rule of thumb #1 - CORRECT ANSWER - Do it right first, then do it right fast!



THE CASHIER/DRIVE THRU CASHIER - CORRECT ANSWER - P - always be
present at the POP (or on the headset) to give a friendly and prompt greeting to the customer as
they enter the store.
E - If you're a drive thru cashier, smile while you greet the customer over the headset. They will
hear the smile in your voice!